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Publisher Summary 1
The authors introduce the concepts in quality function deployment (QFD) and Lean-Six Sigma designed to help public health professionals initiate quality improvements in their facilities. Topics include the continuum of quality improvement, an integrated quality improvement approach, the customer focus, process analysis and waste reduction, interim and final reporting, Lean-Six Sigma tools and techniques, incremental versus redesign strategies, developing a QFD team, and conducting a QFD study. Authors are Duffy (consulting, organizational and process involvement services, customer service, and leadership), Moran (health policy and management, U. of Minnesota School of Public Health), and Riley (healthcare quality improvement, quality control, and safety, U. of Minnesota School of Public Health). Annotation 漏2010 Book News, Inc., Portland, OR (booknews.com)