Table Of Contents:

List of Figures xi

List of Management in Action xiii
CD-ROM Contents xv
Foreword xvii
Preface xix
Acknowledgments xxiii

Part I Overview

Chapter 1 Introduction: Libraries in Health Care Settings 3(10)

Margaret Moylan Bandy

Rosalind Farnam Dudden

Profiles of Libraries in Health Care Settings 5(1)

Vital Pathways Survey Subcommittee 5(1)

Health Sciences Library Statistics and Benchmarking 5(1)

Association of Academic Health Sciences Libraries (AAHSL) Statistics 5(1)

Standards for Libraries in Health Care Settings 6(1)

Additional Resources for the Library Manager 7(1)

National Libraries and Professional Associations 7(1)

Meeting the Challenge for the Next Decade 8(2)

Conclusion 10(1)

References 10(3)

Chapter 2 The Health Care Environment 13(22)

Margaret Moylan Bandy

Barbara Jahn

Health Care Delivery in the United States 14(2)

Hospitals---Classification and Organization 14(1)

Ambulatory Care 15(1)

Current Health Care Environment 16(7)

Health Care Workforce 17(2)

Health Care Financing 19(1)

Regulation and Accreditation 20(2)

Community Health 22(1)

Significant Trends 23(5)

Health Literacy 23(1)

Quality and Patient Safety 23(4)

Evidence-Based Health Care and Comparative Effectiveness Research 27(1)

Translational Research 27(1)

Technology 27(1)

Conclusion 28(1)

References 28(3)

Further Reading 31(4)

Part II Management

Chapter 3 Topics in Management 35(28)

Jacqueline Donaldson Doyle

Kay E. Wellik

The Many Roles of the Library Manager 36(1)

Place of the Library in the Organization's Hierarchy 36(2)

The Librarian as Leader 38(1)

Corporate Culture and Its Impact on the Library 39(1)

External Partners, Outreach, and Collaboration 40(1)

Library Advisory Committees 41(1)

Structure and Composition 41(1)

Roles for the Library Committee 42(1)

Working with the Library Committee 42(1)

Planning 42(11)

The Planning Process 43(1)

Levels of Planning 43(1)

Strategic Planning 44(1)

Disaster and Service Continuity Planning 44(1)

Key Steps of Planning 44(9)

Marketing, Promotion, and Outreach 53(7)

The Marketing Plan 54(1)

Marketing Audit 55(1)

Promotion Strategies 55(5)

Conclusion 60(1)

References 60(2)

Further Reading 62(1)

Chapter 4 Financial Management 63(16)

Mary Fran Prottsman

Financial Plan 63(1)

Budget Development 64(3)

Needs Assessment and Cost Estimates 64(1)

Cost-Benefit Analysis 64(1)

Cost/Use Calculations 65(2)

Budget Justification 67(1)

Development 67(1)

Relationships 67(1)

Benchmarking Data 67(1)

Budget Components 67(4)

Types 67(3)

Characteristics 70(1)

Evaluation and Monitoring 70(1)

Budget Enhancement 71(2)

Cooperative Purchases 71(1)

Vendor Negotiations 72(1)

Reductions 72(1)

Supplemental Funds 73(4)

Fines and Fee for Service 73(1)

Grants and Awards 73(3)

Donations 76(1)

Fundraising 76(1)

Educational Opportunities 77(1)

Conclusion 77(1)

References 77(1)

Further Reading 78(1)

Chapter 5 Human Resources Management 79(20)

Dixie A. Jones

Library Personnel/Staffing 80(2)

Reporting Structure 80(1)

Determining Staffing Requirements 80(1)

Position Mix/Roles 80(1)

Position Descriptions 81(1)

Competencies 81(1)

Salaries 82(1)

Student Workers and Library Interns 82(1)

Volunteers 82(1)

Recruiting and Hiring 82(3)

Legal Issues 82(2)

Recruiting and Advertising 84(1)

Interviewing, Checking References, and Evaluating Applicants 84(1)

Offering the Position 85(1)

Exiting Process 85(1)

Staff Management and Relations 85(7)

Orientation of New Employees 86(1)

Communication 86(1)

Scheduling 87(1)

Ethics 87(1)

Creating Teams 87(1)

Motivating Staff 87(1)

Rewarding Employees 88(2)

Legal Issues 90(1)

Conflict Management 90(1)

Retaining Employees/Preventing Burnout 90(1)

Performance Evaluation 90(1)

Performance Problems 91(1)

Unions 91(1)

Staff Safety and Ergonomics 92(1)

Staff Development 93(2)

Continuing Education 93(1)

Mentoring/Coaching 94(1)

Professional Associations 94(1)

Conclusion 95(1)

References 95(1)

Appendix: Selected Associations of Interest to Health Care Librarians 96(3)

Chapter 6 Evaluation and Improvement Management 99(36)

Rosalind Farnam Dudden

Communicating Value and Worth 100(2)

Culture of Assessment 102(1)

Quality Improvement and Organizational Characteristics for Quality Success 102(1)

Evidence-Based Library and Information Practice 103(2)

The Logic Model 105(3)

Determine the Problem to Be Solved 105(2)

Write or Develop the Logic Model 107(1)

Planning an Evaluation Project 108(1)

Focus the Evaluation 108(1)

Determine the Resources That Are Available or Needed 108(1)

Develop the Questions 108(1)

Decide on the Indicators 109(1)

Determine a Data Collection Method 109(1)

Analyze the Information 109(1)

Communicate the Findings 109(1)

What to Measure 109(4)

Needs Assessment 110(1)

Inputs 111(1)

Quality Processes 111(1)

Outputs 112(1)

Quality Service 112(1)

Outcomes 112(1)

Impacts 113(1)

Methods of Evaluation 113(13)

Needs Assessment 114(1)

Quality Improvement 114(2)

Standards 116(2)

Benchmarking 118(4)

Outcomes 122(4)

How to Measure 126(5)

Surveys 126(2)

Focus Groups 128(1)

Observation 128(1)

Interviews 129(1)

E-measurement 129(2)

Conclusion 131(1)

References 131(4)

Chapter 7 Collection Planning Management 135(22)

Craig C. Haynes

Transitions, Transformations, and Trends 137(9)

Scholarly Communication 137(1)

Collections Redefined and Collection Services Revisited 138(1)

Format Migration 139(2)

Open Access 141(2)

Electronic Books 143(1)

E-portals and Metasearch Technology 144(1)

Knowledge Integration 144(1)

Institutional Repositories 145(1)

Principles and Best Practices 146(5)

Vision 146(1)

Environmental Assessment 146(1)

Collection Development Policies 146(1)

Selection and Deselection 147(1)

Archiving 148(1)

Assessment 149(1)

Aggregators 149(1)

Budget 150(1)

Collections 151(2)

Reference 151(1)

Special Collections 151(1)

Web Resources and Search Engines 152(1)

Data Sets 152(1)

Media 153(1)

Conclusion 153(1)

References 153(1)

Further Reading 154(3)

Chapter 8 Collection Technical Management 157(28)

Gretchen Hallerberg

Michelle Kraft

Marlene Englander

Marian Simonson

Integrated Library Systems 158(8)

Automated Cataloging 159(2)

Automated Circulation 161(3)

Automated Serials 164(1)

Online Catalog 165(1)

Managing Electronic Collections 166(7)

E-journal Access Systems 167(2)

Open URL Linking 169(1)

Electronic Resource Management Systems 170(3)

Journal Aggregators 173(1)

Collection Management: Acquisitions 173(4)

Order Processes 174(1)

Vendors 174(2)

Licensing 176(1)

Working with IT Departments 177(5)

Library Roles within the IT Environment 177(1)

IP Addresses 178(1)

Public and Staff Computers 179(1)

Mobile Devices 179(1)

Internet Outage Disaster Plan 180(2)

Conclusion 182(1)

References 182(2)

Further Reading 184(1)

Chapter 9 Library Space Management 185(26)

Elizabeth Connor

Library as Intellectual Gateway 185(1)

Roles and Responsibilities 186(3)

Importance of Institutional Master Plans and Strategic Plans 187(1)

Identifying and Involving Constituent Groups 187(1)

Forming Project Teams 187(1)

Developing Assumptions 188(1)

Assessing Existing Space 188(1)

Design Trends 189(4)

Basic Design Principles 189(1)

Innovative Features in Library Space 190(3)

Library Projects of Note 193(2)

Health Sciences Libraries 193(1)

Hospital Libraries 194(1)

Other Types of Libraries 195(1)

Practical Considerations 195(4)

Accessibility 195(1)

Acoustics 196(1)

Information Technology Infrastructure 196(1)

Flooring 196(1)

Furnishings and Ergonomics 196(1)

Lighting 197(1)

Insurance 198(1)

Mechanical Systems 198(1)

Moving of Collections, Equipment, and People 198(1)

Nonassignable Space 199(1)

ADA---Americans with Disabilities Act 199(1)

Step-by-Step Planning Processes 199(4)

Predesign Planning 199(1)

Remodeling or New Construction 200(1)

Site Selection 200(1)

Developing Planning Documents 200(1)

Estimating Space Needs 201(1)

Working with Consultants, Architects, Engineers, and Contractors 202(1)

Managing Renovation and Construction Projects 203(1)

Tracking Project Progress 203(1)

Staying on Track 203(1)

Conclusion 204(1)

References 204(7)

Part III Services

Chapter 10 On-Site and Web-Based Information Services 211(50)

Susan Lessick

Foundations for Success 212(5)

Service Policies and Procedures 212(2)

Customer Service 214(1)

Privacy 215(2)

Information Services 217(24)

Information Services Defined 217(1)

Evolution of Services 217(1)

On-Site Services 218(3)

Virtual Reference Services 221(3)

Use of Social Networking and Media Sites in Reference 224(2)

Development of Websites 226(6)

Mediated Search Services 232(1)

Expert Consultation Services 233(1)

Outreach Service Model 234(1)

Clinical Medical Librarian (CML) Service Model 235(1)

Informationist in Context Model 235(1)

Current Awareness Services 235(1)

Tracking Use of Information Services 236(2)

Training and Maintaining Skills 238(3)

Document Delivery Services 241(11)

Document Delivery and Interlibrary Loan Services Defined 241(1)

Impact of New Information Technologies 241(1)

National Network of Libraries of Medicine 241(1)

Library Consortia 241(1)

Basic Operations of ILL 242(1)

Record Keeping and Statistics 243(2)

Document Delivery Technologies 245(1)

ILL Management Systems 246(1)

Additional Methods for Locating Full-Text Documents 247(1)

Developing Document Delivery Policies 248(1)

Service Continuity in Disasters 249(1)

Copyright and Licensing in the Digital Environment 249(1)

Fees and Financial Management of Document Delivery 250(2)

Conclusion 252(1)

References 253(6)

Further Reading 259(2)

Chapter 11 Educational Services 261(16)

Lisa K. Traditi

Environmental Trends 262(1)

Direct Access to Databases 262(1)

Information Literacy 262(1)

Lifelong Learning and Evidence-Based Practice 262(1)

Growth of Medical Informatics 263(1)

Types of Educational Services 263(8)

General User Orientation 264(1)

Focused Library Instruction 264(2)

Individual Consultation 266(1)

Curriculum-Integrated Programming 266(1)

Database and Literature Searching Education 266(3)

Topic-Specific Searching Instruction 269(1)

Evidence-Based Health Care and Critical Appraisal Methods Training 269(1)

Personal Computer and Software Training 270(1)

Internet Training 270(1)

Handheld and Smartphone Tools 271(1)

Principles of Adult Learning 271(1)

Developing and Delivering Educational Services 272(1)

Educational Resources and Tools 273(1)

Educational Resources 273(1)

Technologies for Teaching 273(1)

Evaluating the Quality of Library Educational Services 273(1)

Conclusion 274(1)

References 274(2)

Further Reading 276(1)

Chapter 12 Information Practice 277(24)

Michele Klein-Fedyshin

Information Practice for the Twenty-First Century 278(3)

Definition 279(1)

Environment for Information Practice 280(1)

Outreach to the Organization 280(1)

Naming the New Professional 280(1)

Developmental Milestones and History of Information Practice 281(1)

Goals for Information Practice 282(1)

Roles for Information Practitioner 283(10)

Supporting Evidence-Based Medical Practice 283(8)

Supporting Nursing Practice, Research, and Magnet Status 291(1)

Supporting Patient Safety and Patient-Centered Practice 291(1)

Supporting Research Projects 292(1)

Supporting Health Information Technology Certification 292(1)

Impact and Outcome of Information Practice Services 293(1)

Patient Outcomes 293(1)

Cost Impact: Effect on Institutional Bottom Lines 293(1)

Educational and Certification Outcomes of Hospital Staff 293(1)

Product Outcomes 293(1)

Management of an Information Practice Service in the Health Care Library 294(1)

Policy and Practice Documentation 294(1)

Procedural and Technical Aspects 294(1)

Barriers to Information Practice 295(1)

Future of Information Practice 295(2)

Solidifying Standards of Information Practice 295(1)

Future Standards 296(1)

Funding Models 296(1)

Conclusion 297(1)

References 297(3)

Further Reading 300(1)

Chapter 13 Knowledge Services 301(20)

Lorri Zipperer

Context and Terminology for This Chapter 302(1)

Lessons from Outside of Health Care Librarianship 303(1)

Knowledge Management in Health Care 304(5)

Orientation Contexts 304(3)

Domains of Application: Two Examples 307(2)

Successful Knowledge Service: Skills, Strategies, and Steps 309(7)

Skills for Effective KM 309(1)

Strategies Supported by Librarians' Skills 309(2)

Tools for Knowledge Sharing 311(2)

Getting Started: What Is a Manager to Do? 313(3)

Barriers and Opportunities for Improvement 316(1)

Conclusion 316(1)

References 317(2)

Further Reading 319(2)

Chapter 14 Health Information for Patients and Consumers 321(22)

Michele Spatz

Importance of Patient/Consumer Health Information in Health Care Settings 322(1)

National Health Initiatives 322(1)

Librarians' Role on the Patient Care Team 322(1)

Patient Libraries as a Community Benefit 323(1)

Providing Services to Patients and Consumers 323(6)

Assessing Service Needs 323(1)

Mission and Goals 324(1)

Services 325(1)

Funding 325(1)

Staffing 326(1)

Volunteer Staff 326(1)

Budgeting 327(1)

Establishing and Writing Policies and Procedures 328(1)

Legal and Ethical Issues 328(1)

Collection Development 329(5)

Collection Development Policy 329(1)

Selection Criteria 330(2)

Therapeutic Categories in Consumer Health Information 332(1)

Identifying Consumer Health Materials 332(1)

Organizing the Collection 333(1)

Electronic Patient and Consumer Health Resources 334(4)

Providing Electronic Health Information 335(1)

E-resources Use Policy 335(1)

Quality Health Information on the Internet for Patients and Consumers 336(2)

Promoting Patient and Consumer Health Information Services 338(1)

General Promotion Ideas 338(1)

Outreach and "In-Reach" 339(1)

Measuring Effectiveness 339(1)

Acquiring Consumer Health Expertise 340(1)

Conclusion 341(1)

References 341(1)

Further Reading 342(1)

Chapter 15 Associated Services 343(30)

Hope Leman

Donna Beales

Daniel Sokolow

Alison Aldrich

Marlene Englander

Essentials of Continuing Medical Education Delivery 345(6)

What Is Continuing Medical Education? 345(1)

Purpose of CME 345(1)

Accreditation, Regulations, and Guidelines 346(2)

State Medical Societies and State Regulations 348(1)

Roles the Librarian Can Play in Delivery of CME 348(2)

CME Delivery via Various Media 350(1)

CME Section Summary 351(1)

Managing Archives 351(7)

Defining an Archive and Archival Responsibilities 352(1)

Appraisal: Determining the Value of Archival Records 352(2)

Organizing and Preserving Archival Materials 354(2)

Administering Archival Collections 356(1)

Other Concerns 356(1)

Archives Section Summary 357(1)

Supporting Multimedia Creation and Collections 358(3)

Audio, Video, and Presentations 358(1)

Supporting Distance Education 359(1)

Social Media 360(1)

Managing Traditional Audiovisual Collections 360(1)

Supporting Multimedia Creation and Collections Summary 361(1)

Supporting Scholarly Publications 361(3)

Citation Managers 361(1)

Submitting Manuscripts for Publication 361(1)

Copyright and Authors' Rights 362(1)

The NIH Public Access Policy 362(1)

Institutional Repositories 362(1)

Supporting Scholarly Publications Summary 363(1)

Tracking Institutional Publications 364(1)

Designing Your Product: Who, What, Where, How 364(1)

Identifying the Proper Publications 364(1)

Final Product 364(1)

Tracking Publications Summary 364(1)

Library Staff Publications of a Marketing Nature 365(2)

Bookstores and Other Retail Services of Libraries 367(1)

Institutional Satellite Facilities 368(1)

Other Associated Services 368(2)

Web Services Associated with Information Provision 368(1)

Providing Business, Human Resources, and Insurance Information Services 369(1)

Facilitating the Health Care Institution's Marketing Program 369(1)

Facilitating the Health Care Institution's Overall Internet Presence 369(1)

Conclusion 370(1)

Acknowledgments 370(1)

References 370(3)

Chapter 16 Solo Librarians 373(14)

Jerry Carlson

Characteristics of One-Person Libraries (OPLs) 373(2)

Characteristics of Solo Librarians 375(1)

Rewards and Challenges 375(1)

Planning for OPL Services 376(2)

Setting Goals and Objectives 376(1)

Developing Policies and Procedures 377(1)

Setting Service Priorities 377(1)

Time Management 378(1)

Staffing and Coverage 378(3)

Volunteers 378(2)

Shared Employees 380(1)

Temporary Personnel 380(1)

Students 380(1)

Other Libraries 381(1)

Support Services 381(2)

Automation 381(1)

Cataloging Services 382(1)

Book and Journal Dealers 382(1)

ILL and Document Delivery Services 383(1)

Library Consortia 383(1)

Continuing Education 383(1)

Advocacy 384(1)

Conclusion 385(1)

References 385(1)

Further Reading 385(2)
About the Editors and Chapter Authors 387(6)
Index 393