Being an effective secretary

Unit 1 How Does One Become a Secretary?
Section 1 Being Interviewed
Section 2 Preparing an Interview
Section 3 Writing a Letter of Application and Resume
Section 4 Getting Some Knowledge of a Secretary

Unit 2 How Does a Secretary Work at the Office?
Section 1 Meeting the Office Staff
Section 2 Getting Along Well with One s Boss and Colleagues
Section 3 Getting Some Knowledge of English Letters (1)
Section 4 Getting Some Knowledge of Business Etiquette (1)

Unit 3 How Does a Secretary Manage His/Her Office Efficiently?
Section 1 Bringing Order to the Office
Section 2 Keeping Your Office Green
Section 3 Organizing Your Office
Section 4 Managing Records Effectively

Unit 4 How Does a Secretary Receive Visitors?
Section 1 Dealing with Visitors
Section 2 Being Courteous and Efficient
Section 3 Get Some Knowledge of English Letters (2)
Section 4 Get Some Knowledge of Business Etiquette (2)

Unit 5 How Does a Secretary Handle Phone Calls?
Section 1 Making and Answering Phone Calls
Section 2 Telephoning Effectively
Section 3 Writing a Letter of Introduction
Section 4 Being Diplomatic (1)

Unit 6 How Does a Secretary File Effectively?
Section 1 Doing Filing
Section 2 Filing Effectively
Section 3 Writing a Letter of Congratulations
Section 4 Being Diplomatic (2)

Unit 7 How Does a Secretary Deal with Meetings?
Section | Taking Minutes at a Meeting
Section 2 Learning How to Take Minutes
Section 3 Writing a Letter of Invitation (1)
Section 4 Preparing a Meeting

Unit 8 How Does a Secretary Host Visitors from Abroad?
Section 1 Hosting American Visitors
Section 2 Being Dignified and Gracious
Section 3 Writing a Letter of Invitation (2)
Section 4 Getting to Know Christianity (l)

Unit 9 How Does a Secretary Deal with Speeches ?
Section 1 Interpreting at a Banquet
Section 2 Learning Speeches
Section 3 Writing Ceremonial Speeches (1)
Section 4 Getting to Know Christianity (2)

Unit 10 How Does a Secretary Make Arrangements for Business?
Section 1 Making an Itinerary
Section 2 Planning Effectively
Section 3 Writing Ceremonial Speeches (2)
Section 4 Getting to Know Islam (l)

Unit 11 How Does a Secretary Make Reservations?
Section | Booking Airline Tickets
Section 2 Booking Effectively
Section 3 Writing Memos
Section 4 Getting to Know Islam (2)

Unit 12 How Does a Secretary Become an Efficient Guide ?
Section 1 Visiting the Great Wall
Section 2 Being a Good Guide
Section 3 Learning How to Make an Agenda
Section 4 Getting to Know Buddhism

Unit 13 How Does a Secretary Become a Learned
International Business Person?
Section 1 Talking about International Trade
Section 2 Getting to Know What is INCOTERMS
Section 3 Learning How to Get Paid in International Trade
Section 4 Getting to Know Import and Export Documentation

Unit 14 How Does a Secretary Interpret During Negotiations?
Section 1 Acting as an Interpreter in Negotiations
Section 2 Interpreting Effectively
Section 3 Writing a Letter of Condolence
Section 4 Speaking English with Correct Pronunciation and Intonation (1)

Unit 15 How Does a Secretary Deal with a Business Contract?
Section 1 Talking about a Contract Draft
Section 2 Getting Some Knowledge of a Business Contract
Section 3 Learning How to Draft a Business Contract
Section 4 Speaking English with Correct Pronunciation and Intonation (2)

Unit 16 How Does a Secretary Guide the Guests to Go Shopping in China?
Section 1 Making Purchases
Section 2 Being Jack ofAll Trades and Master ofNone
Section 3 Writing a Letter of Thanks(1)
Section 4 Being a Calligrapher ofEnglish Handwriting

Unit 17 How Does a Secretary Say Goodbye Impressively?
Section 1 Seeing Guests offattheAirport
Section 2 Saying Goodbye Impressively
Section 3 Writing a Letter of Thanks(2)
Section 4 GettingMoreInformation aboutBeing a Secretary

附录一 英语单元音和双元音对照表
附录二 名言、古训
附录三 常用缩略词对照表
附录四 剑桥国际考试·剑桥秘书技能执业证书·沟通和项目管理(2级)(1999年考试样卷)
附录五 剑桥国际考试·剑桥秘书技能执业证书·办公室管理(2级)(1999年考试样卷)

主要参考书目