iten

introduction

1 initiating the-project

establishing the project requirements

possessing multiple personas

no other choices?

interviewing management

interviewing the stakeholders

identify the project needs

creating reasonable expectations

creating the project charter

project charter elements

finding the completion date

chapter quiz

chapter exercises

quiz answers

exercise solutions

2 planning the project

creating a feasibility plan

establishing project priority

.obtaining budget dollars

creating an approach

create a milestone list

manage the planning

contingency plans

chapter quiz

chapter exercises

quiz answers

exercise solutions

3 working with management

defining the organizational structure

working in a functional organization

working in a matrix organization

working in a projectized organization

using project management power

presenting the project to management

start at the end

the wiifm principle

tailor the presentation

role of a salesperson

defining management's role

management theories

delegate duties

focusing on the results

inventing a project kickoff

set the stage

how management fits in

defining the purpose

creating management alliances

creating the communications plan

working together

dealing with challenging bosses

working with good bosses

chapter quiz

chapter exercises

quiz answers

exercise solutions

4 creating the budget

budget basics

determine the estimate type

implementing bottom-up cost estimates

allowance for change

using top-down estimating

using analogous estimating

using parametric modeling

budget at completion

zero-based budgeting

determining project expenses

the cost of goods

software licensing

outsourcing

estimating work hours

using pert

tracking budgetary expenses

runaway projects

keeping track of expenses

chapter quiz

chapter exercises

quiz answers

exercise solutions

5 creating a work breakdown structure

defining the work breakdown structure

working with a wbs

coordinating wbs components

why you need a wbs

examining a sample wbs

creating a wbs

the process of creating a wbs

introducing microsoft project

examine the deliverables

obtaining management approval

presenting to the project sponsor

presenting to key stakeholders

chapter quiz

chapter exercises

quiz answers

exercise solutions

6 organizing a project team

assessing internal skills

defining project manager power

hello! my name is...

where do you live?

building relationships

interviewing potential team members

why you need interviews

how to interview

managing team issues

dealing with team disagreements

phases of team development

project management is not a democracy

dealing with personalities

use experience

disciplining team members

finding an excellent it vendor

interviewing the vendor

chapter quiz

chapter exercises

quiz answers

exercise solutions

7 building the project plan

building the project plans

project plan elements

adding subsidiary plans

experience is the best barometer

resumes and skill assessments

create a roles and responsibilities matrix

learning is hard work

creating a team

defining the project schedule

deadline-orientated projects

creating a project network diagram

utilizing the precedence diagramming method

working with project constraints

date constraints

management constraints

technical constraints

organizational constraints

building the network diagram

analyzing the project network diagram

calculating project slack

adjusting the project schedule

management reserve

using microsoft project

chapter quiz

chapter exercises

quiz answers

exercise solutions

8 implementing the project plan

reviewing assignments with the project team

focus on the work

hosting a project status meeting

tracking progress

creating a reporting process

status collecting tools

tracking financial obligations

controlling finances

tracking actual costs

determining earned value

calculating the cost performance index

calculating the scheduled performance index

calculating the to-complete performance index

chapter quiz

chapter exercises

quiz answers

exercise solutions

9 revising the project plan

defining the need for revision

establishing change control

impacts of change

project change request

change impact statement

internal project trouble

implementing project changes

changes from internal forces

changes from external forces

negotiate for tiered structures

extension of time for delivery

issue management meetings

coping with vendor delays

rebuilding management support

focus and refocus

renewal of commitment

chapter quiz

chapter exercises

quiz answers

exercise solutions

10 enforcing quality

defining quality

quality of the deliverables

producing a service

producing goods

quality versus grade

quality of the process

managing the quality

project information center

web solutions

software solutions

quality management as a process

quality phases of project management

ensuring quality throughout the project

planning for quality

traditional quality assurance

traditional quality control

implementing quality control

analyzing quality

total quality management

creating a strategy for quality

revisiting the iron triangle

progress reports

chapter quiz

chapter exercises

quiz answers

exercise solutions

11 managing teams

leading the team

establishing the project authority

mechanics of leading a team

decision making

working with team members

team meetings

meeting frequency

meeting purpose

using a meeting coordinator

meeting minutes

maintaining team leadership

background and experience

industry certifications

working toward the finish

commitment from the project team's managers

project completion and team members' growth

motivating the team

chapter quiz

chapter exercises

quiz answers

exercise solutions

12 completing the project

completing the final tasks

going the distance

examine the critical path

98 percent done is not complete

the project postmortem

reviewing for quality

assessing the project deliverables

examining the project's worth

third-party review

obtaining final sign-off

obtaining client approval

post-project audit

creating the final report

evaluating team members' performance

declaring victory

declaring failure

cheers! celebrating victory

chapter quiz

chapter exercises

quiz answers

exercise solutions

a it project+ exam objectives

response limits

domain 1.0 it project initiation and scope definition

domain 2.0: it project planning

domain 3.0: it project execution, control and coordination

domain 4.0: project closure, acceptance, and support

b critical exam information

overview

test-passing tips

everything you must know

c working as an independent contractor

getting (and keeping) the deal

making yourself at home

becoming a leader

delivering more than what you promise

d about the cd

system requirements

installing and running masterexam

masterexam

help

removing installation(s)

technical support

learnkey technical support

glossary

index