Practical business oral English Students’ book

Project One  Business Reception
      Unit 1  Greetings
      Unit 2  Meeting Guests
      Unit 3  Introduction
      Unit 4  On the Way to the Hotel
      Unit 5  Room Reservation
      Unit 6  To Dinner
      Unit 7  Farewell
      Unit 8  Congratulations and Wishes
Project Two  Business Negotiation
      Unit 1  Sample Presentation
      Unit 2  At a Trade Fair
      Unit 3  Promotional Activities
      Unit 4  Recommendation
      Unit 5  Meetings
      Unit 6  On the Telephone
      Unit 7  Visiting the Customer
      Unit 8  In the Workroom
      Unit 9  Establishing Business Relations
      Unit 10  Inquires
      Unit 11  Offers
      Unit 12  Counter-Offer
      Unit 13  Business Negotiation
      Unit 14  Commission and Discount
      Unit 15  Acceptance
      Unit 16  Signing a Contract
Project Three  Contract Procedure
      Unit 1  Payment
      Unit 2  Opening the L/C
      Unit 3  Insurance
      Unit 4  Packing
      Unit 5  Shipment
      Unit 6  Inspection
     Unit 7  At the Customs
     Unit 8  Duty
     Unit 9  Complaints and Apologizing
     Unit 10  Claim
Project Four  Service
     Unit 1  Housekeeping
     Unit 2  Currency Exchange
     Unit 3  Restaurant Service
     Unit 4  Service in the Shop
     Unit 5  Travelling and Sightseeing
     Unit 6  The Places of Interest
     Unit 7  Agency Service
     Unit 8  Advertising Service
     Unit 9  Investment Service
BUSINESS WORDS INDEX
REFERENCES