涉外酒店英语

Chapter One Front Office
　Unit 1 Room Reservation
　Unit 2 Receiving Guests
　Unit 3 Changing the Money
　Unit 4 Requiring Information
　Unit 5 Settling Accounts
Chapter Two Housekeeping Department
　Unit 1 Taking a Guest to the Room
　Unit 2 Introducing Room Service
　Unit 3 Housekeeping Management
　Unit 4 Laundry Service
　Unit 5 Maintenance Services
Chapter Three Food and Beverage Department
　Unit 1 Taking Orders
　Unit 2 Serving the Order
　Unit 3 Chinese Food
　Unit 4 Western Food
　Unit 5 The Bar Service
Chapter Four Recreation Center
　Unit 1 Fitness Center
　Unit 2 The Night Club
　Unit 3 At a Beauty & Hair Salon
　Unit 4 Health Care
　 Unit 5 Sauna Room
Chapter Five Shopping Center
　 Unit 1 Souvenirs
　 Unit 2 Buying Garments
　 Unit 3 Jewelry & Art Works
　 Unit 4 Cosmetics
　 Unit 5 Medicine and Health Products
Chapter Six Other Services in a Hotel
　 Unit 1 Booking Train and Plane Tickets
　Unit 2 Posting Package and Expenses
　Unit 3 Secretarial, Interpreting and Convention Services
　Unit 4 Special Services
　Unit 5 Handling Complaints
Appendix 1 Glossary
Appendix 2 Commonly Used Expressions and Sentences in a Hotel
参考译文与答案
参考书目