简介
Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more. The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third edition includes a major new section on quality administration.
目录
Foundations of Quality Management
Fundamentals of Quality
DemingG录""s Theory of Management
Fundamentals of Statistical Studies
Defining and Documenting a Process
Tools and Methods for Analytic Studies
Basic Probability and Statistics 5-App Using Windows
Stabilizing and Improving and Process with Control Charts
Attribute Control Charts
Variables Control Charts
Out-of-Control Patterns
Diagnosing a Process
Process Capability and Improvement Studies
Design of Experime
Fundamentals of Quality
DemingG录""s Theory of Management
Fundamentals of Statistical Studies
Defining and Documenting a Process
Tools and Methods for Analytic Studies
Basic Probability and Statistics 5-App Using Windows
Stabilizing and Improving and Process with Control Charts
Attribute Control Charts
Variables Control Charts
Out-of-Control Patterns
Diagnosing a Process
Process Capability and Improvement Studies
Design of Experime
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