Managing quality : an integrative approach / 2nd ed.

Understanding Quality Concepts
Differing Perspectives on Quality
Quality Theory
Global Quality and Quality Standards
Quality Theory
Strategic Quality Planning
The Voice of the Customer
The Voice of the Market
Quality in Product and Process Design
Designing Quality Services
Managing Supplier Quality in the Supply Chain
Implementing Quality
The Tools of Quality
Managing Quality Improvement Teams and Projects
Statistically Based Quality Improvement for Variables
Statistically Based Quality Improvement for Attributes
Six Sigma Management and Tools
Forever Improving The Quality System
Managing Learning for Quality Improvement
Implementing and Validating the Quality System