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简介
在实际使用过程中，本书突出如下特色：
mp3：配备纯正的美语录音，为读者打造真实的语言环境。
文化背景：萃取传统的文化精华，为读者诠释时尚的主题元素。
鲜活词语：收集鲜活的单词短语，为读者铺设平坦的学习道路。
巧问巧答：列举精彩的话题问答，为读者展示丰富的交流智慧。
流畅金句：摘录流畅的经典金句，为读者介绍一流的表达技巧。
仿真会话：设置仿真的会话场景，为读者提供广阔的学习空间。
本书采用英汉对照的方式，适合从事金融业人士和广大英语爱好者阅读。
目录
Chapter 1 The Front Office Department
Unit 1 Making a Reservation
Unit 2 Welcoming a Guest
Unit 3 Reception
Unit 4 Registration
Unit 5 Inquiring Information
Unit 6 At the Front Desk
Unit 7 Exchanging Money
Unit 8 Complaining of Service
Unit 9 Checking out
Chapter 2 The Housekeeping Department
Unit 1 Guiding the Guests to their Rooms
Unit 2 Housekeeping
Unit 3 Chamber Service
Unit 4 Phone Transferring
Unit 5 Laundry Service
Unit 6 Repair Service
Unit 7 Wake-up Call Service
Unit 8 Special Service
Unit 9 Room Service
Chapter 3 Food and Beverage Department
Unit 1 Seating Guests
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Having Chinese Food
Unit 5 Having Western Food
Unit 6 At the Bar
Unit 7 Birthday Party
Unit 8 Paying the Bill
Chapter 4 Health and Recreation Center
Unit 1 At the Health Center
Unit 2 At Dance
Unit 3 Going to the Cinema
Unit 4 In the Nightclub
Unit 5 At the Beauty Center
Chapter 5 Shopping Arcade
Unit 1 At the Food and Beverage Department
Unit 2 At the Garment Depertment
Unit 3 Jewelry and Crafts
Unit 4 Chinese Arts
Unit 5 Textile and Knitwear
Unit 6 Medicine and Health Food
Unit 1 Making a Reservation
Unit 2 Welcoming a Guest
Unit 3 Reception
Unit 4 Registration
Unit 5 Inquiring Information
Unit 6 At the Front Desk
Unit 7 Exchanging Money
Unit 8 Complaining of Service
Unit 9 Checking out
Chapter 2 The Housekeeping Department
Unit 1 Guiding the Guests to their Rooms
Unit 2 Housekeeping
Unit 3 Chamber Service
Unit 4 Phone Transferring
Unit 5 Laundry Service
Unit 6 Repair Service
Unit 7 Wake-up Call Service
Unit 8 Special Service
Unit 9 Room Service
Chapter 3 Food and Beverage Department
Unit 1 Seating Guests
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Having Chinese Food
Unit 5 Having Western Food
Unit 6 At the Bar
Unit 7 Birthday Party
Unit 8 Paying the Bill
Chapter 4 Health and Recreation Center
Unit 1 At the Health Center
Unit 2 At Dance
Unit 3 Going to the Cinema
Unit 4 In the Nightclub
Unit 5 At the Beauty Center
Chapter 5 Shopping Arcade
Unit 1 At the Food and Beverage Department
Unit 2 At the Garment Depertment
Unit 3 Jewelry and Crafts
Unit 4 Chinese Arts
Unit 5 Textile and Knitwear
Unit 6 Medicine and Health Food
Hotel English 900
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