Preface
Acknowledgments
I. Administrative Policies and Guidelines
Mission and Vision Statements
Mission Statements
Vision Statements

Goals and Objectives
Goals and Objectives
Goals in Strategic Planning
Gifts and Donations
Administrative Procedures
Acceptance Policy Statement
Acceptance Terms
Gift Value Appraisal
Gift Transportation
Tax Deduction
Terms of Gift Acknowledgements
Donor Privileges
Gift Materials Disposition
Special Gift Categories
Endowments
Monetary Donations
Gifts-in-kind
Gifts Deeded
Gift Books
Forms
Library Donation Form
Transfer of Ownership Form
Friends of the Library
General Functions
Constitution and By-Laws
Membership Applications
Personnel
Staff Competencies and Training
Staff Standards
Staff Continuing Education and Training
Teaching Classes other than Library Instruction
Promotion and Evaluation
Annual Evaluation
Promotion
Core Values for Performance Appraisal
Documenting Personal Performance
Reimbursements
Travel
Tuition
Student Workers
General Guidelines
Evaluation
Professional Staff
Evaluation
Forms
Travel Form
Performance Appraisal Form
Annual Evaluation Form
Library Conduct Guidelines
Permissible Use of Communication Devices
Cell Phones and Pagers
Patron Use of Reference Desk Telephone
Behavior Guidelines
Code of Conduct
Photography in Library
Eating and Drinking
Problem Students
Noise in the Library
Sleeping in the Library during Finals
Unattended Children
II. Facilities and Equipment
Exhibits, Displays, and Notices
Guidelines for Exhibits and Displays
Special Guidelines for Student Artwork
Special Guidelines for Display Cases
Acceptable Content and Placement for Posted Notices
Special Use Rooms
Guidelines for Study Areas
Group Study Rooms
Faculty Study Areas
Scholar Study Rooms
Individual Study Carrels
Student Lockers
Quiet Study Areas
Guidelines for Multi-Use Rooms
Special Collections Rooms
Audiovisual Rooms
Music Listening Rooms
Set-up for Multi-Use Rooms
Criteria for Using Room
Room Set-up
Catering
Book Signings
Forms
Faculty Study Carrel Reservation Form
Locker Request Form
Equipment, Furniture, and Supplies
Fax Machines
Microform Machine
Laptop Loans
Furniture and Equipment Use
Student Borrowing of Library Supplies

Security, Emergencies, and Tours of the Library
Security
Lost and Found
Unattended Student Belongings
Parking Passes
Emergencies
General Guidelines
Emergency Closings
Tours
Library Tours
Forms:
Library Incident Form
III. Collection Development
Collection Development Guidelines
Goals and Objectives
Cooperative Collection Development and Resource Sharing
Classification and Organization
Library Liaisons
Material Retention
Book Budget Funds Allocation
Collection Evaluation
Intellectual Freedom Statement
Selection Responsibilities
Challenges/Objections to Materials
Access versus Ownership
Form
Materials Challenge Form
Scope of Collection
Collecting and Purchasing Guidelines
Scope of Collection
Special Concerns for Community College Collections
Guidelines for Print Collections
Autographed or Signed Material
Faculty Publications
Hardbound Bindings Purchases
Honors Papers
Language
Material in Process
Monographs
Newspapers
Paperbacks
Popular Fiction
Second Copies
Serials
Textbooks
Thesis and Dissertations
Guidelines for Non-Print Collections
Audio-Visual
CD-ROM
Criteria for Non-print Material
Databases and Electronic Books
Digital Resources
Internet Resources
Maps
Microform
Forms
Print Material Purchase Request Form
Preservation Procedures
General Procedures Preservation of Materials
Procedures Specifically for Print Resources
Procedures Specifically for Electronic Resources
Collection Selection Guidelines for Faculty
Materials by Faculty
Faculty Purchase Requests
Form
Faculty Request to Purchase Material Form

Collection Deselection Guidelines
Material Removal Methods
Damaged and Lost Materials Replacements
Binding Materials
Library Materials
Dissertations and Thesis
IV. Face-to-Face Reference Service Policies
Reference Department Guidelines
Reference Purpose Statement
Philosophy of Service
Mission Statement
Goals and Objectives
Access Eligibility
Patron Use Statistics
Role of Reference Collection
Reference Collection Components
Form
Patron Use Statistics Form
Reference Service Guidelines
General Service Guidelines
Outside Resources
Reference Appointments
Service Priorities
Guidelines for Answering Specific Questions
Reference Service Evaluation
Types of Queries Answered
Special Service Guidelines
Mediated Database Searches
Distance Learning Students
Extended Reference Questions and Reference Service
Special Services
Telephone and Correspondence Guidelines
Telephone Reference
Correspondence Reference
Form
Fee-based Data Request Form
V. Virtual Reference Service
Service Guidelines
Administrative Guidelines
Purpose of Virtual Reference
Service Definition
Response Time
Terms and Conditions of Service
Reference Service
Eligible Users
Guidelines for Determining Acceptable Questions
Staff Responsibility for Answering Questions
Anonymous Questions
Forms
E-Mail Queries Form

VI. Circulation
Borrowing Eligibility Status
Circulation Services
Access Eligibility
Student Eligibility Status
Undergraduates Students
Graduate Students
Continuing Education Students
Joint Degree Programs
Proxy Borrowing
Staff and Faculty Eligibility Status
Staff and Faculty
Visiting Scholars
Non-Affiliated Eligibility Status
Visitors and Community Members
Alumni
Walk-in ILL
Area Colleges and Universities
High School Students and Youth
Forms
Parental Consent to Use Library Materials for Minors Form:
Proxy Borrowing Form
General Circulation Guidelines
Holds and Recalls
Requests for Holds and Recalls on Material
Fines, Fees, Blocks, Suspensions, and Library Cards
Fines and Fees
Refunds
Overdue Fines for Various Media
Blocking Records
Library Cards/ID Cards
Payment Methods for Fines and Fees
Library Privileges Suspension
Appeals of Library Privileges Suspension
Form
Suspension of Library Privileges Appeal Form
Loans, Renewals, and Requests
Loans and Renewals of Material
Loan Period Standards
Loan Periods for Faculty
Loan Periods for Retired Faculty
Non-Circulating Materials Loans
Reference Materials Loans
Media Loans
Renewals
Returns
Renewals, Returns and Recalls for Faculty
Requests for Materials
Materials in Process
Materials in Book Stacks
Remote Stacks
Materials Being Bound
Library Courier Service
Searches for Requested Materials
Forms
Audio Material Reserve Request Form
Material In-Process Reserve Request Form
Material Search Request Form
Library Materials Protections
General Protections Guidelines
Protecting Library Material
Lost Material
Stolen and Mutilated Material
Damaged Material
Reserves
Course Reserves
Textbook Reserves
Faculty Reserves
Reserve Removal
Print Reserves
Instructors FAQ
Electronic Reserves
E-Reserve General Guidelines
Audio-Video Reserves
Materials Scanning
Electronic Reserves
E-Reserve Copyright Concerns
Instructors Responsibilities
Library?s Responsibilities
Fair Use Determination
Copyright Owner?s Permission
Reproducing Materials
General Guidelines for Printing
Duplex Printing
Reduced Charge for Outside Paper Source
Justification for Charges
Fees for Special Services
Fees for Service
Fees for Notary Service
Fees for Self-Service Copying
Fees for Copying Services
Fees for Scanning
Fees for Self-Service Scanning
Fees for Photo duplication
Fees for Color printing
Specific Formats Fees
Oral History Recordings
Architectural Drawings
Laminated Materials
Overhead Transparencies
Multi-media equipment check-out
Publication Procedures
Poster Prints
Microfilm
Forms
Photocopy Request Form
VII. Government Documents
Administrative Guidelines
Access to the Collection
Interlibrary Loan Procedures
Collection and Resource Guidelines
Collection Development Policy
Internal Revenue Distribution Guidelines
Internet and Electronic Resource System Guidelines
Preservation of Government Documents
Replacement of Government Documents
Reference and Circulation Guidelines
Lost Material Replacements
Reference Service
Circulation Service
VIII. Legal and Ethical Concerns
Copyright
Guidelines for Complying with Legal Requirements
Policy Statements
Copyright Act
Digital Copyright Millennium Act
Fair Use
Permission to Reproduce Material
Requiring Permission
Guidelines to Types of Material Covered by Copyright
Audiovisual
Bibliographic Instruction
Course Reserves
E-Reserves
Feature Films and Broadcasts
General Print Material
Government Documents
Images
Interlibrary Loan
Library Use Material
Material for Classroom Use
Multiple Copies
Music
Personal Research
Photocopies and Reproductions
Public Domain Material
Single Copies
Software
Special Collections
Unpublished Material
Web Pages
Copyright Infringement and Enforcement
Forms
Copyright Permission Sample Letter Form
Sample Letter to Copyright Owner Form
TEACH Act Checklist Form
Fair Use Worksheet
Privacy
Administrative Guidelines
General Privacy Policy Statements
Information Collected
Rights and Responsibilities of Staff and Users
Protection of Patron-Supplied Information
Patron Supplied Information
Staff Responsibilities
User?s Right to Know
Data Security and Integrity
Staff Access
Protection of Records
Library Records
Circulation Records
InterLibrary Loan Records
Donor Records
Requests for Purchase Records
Physical Access Records
Remote Access Electronic Records
Library Surveys Records
Protection of Privacy Guidelines
Reference Service Notes and Materials
Special Collections Materials
Third-Party Partners Information Collected
Protection for Electronic Resources Use
Chat Reference Notes and Materials
Tracking Users
Cookies Installation
E-Mail Reference Notes and Materials
E-Reserves Information
Internet Use Information Collection
Promotional E-mail Alerts Information
Patriot Act, Law Enforcement, and Disclosure Guidelines
Patriot Act Compliance
Law Enforcement and Courts
Disclosure
Ethics
General Guidelines
Adhering to Librarian Codes of Ethics
IX. Information Literacy and
Library Instruction
Library Instruction
Administrative Guidelines
Mission Statement
Goals and Objectives
Classroom and Teaching Guidelines
Instructional Plans
Electronic Classroom Use
Course Evaluation
Procedures for Subject Instruction Classes
Procedures for Research How-to Classes
Procedures for Special Faculty Services
Guidelines for High School Students
Form
Student Library Instruction Evaluation Form
Library Instruction Request from Faculty Form
Library Instruction Evaluation for Faculty Form
Information Literacy
Administrative Guidelines
Benefits of Information Literacy
ACRL Standards
Mission Statement
Goals and Objectives
Guidelines for Student Involvement
Surveys
Assessment
Sample Quiz
Class Assignments
X. Interlibrary Loan and Document Delivery
Requesting Material Procedures
Requests for Materials
Number of Requests Allowed
Rush Requests
Summer Requests
Eligibility for Service
User Eligibility Requirements
Charges and Fees
Failure to Pick Up Material
Guidelines for Charges and Fees
Charges and Fees for Overdue or Lost ILL Material
Lending Charges
Guidelines for Faculty and Staff
Special Services for Faculty and Staff
Borrowing Guidelines
Available Materials from Lender
Unavailable Materials to Borrower
Difficult Materials to Borrow
Item Arrival Notification
Turnaround Time
Renewals
Loan Periods
Recalls
Borrowing and Returning Items from Lender
Periodical Articles Available for Borrower
Borrowing Thesis and Dissertations
Document Delivery
Document Delivery Policy
Forms
ILL Request Form
Document Delivery Form
Document Delivery from Remote Stacks Form

XI. Internet and Electronic Resources
Administrative Guidelines
Access to Electronic Resources
Access to Library Subscription Databases
Goals and Objectives of Web Site
Disclaimer for Library Internet Site
Use of Library Subscription Databases
Appropriate Use of Internet Resources
Acceptable Use of Electronic Resources
Prohibited Uses of Electronic Resources
Patron Viewing of Pornographic Material
Consequences of Unacceptable Behavior
XII. University Repositories
Administrative Procedures
Mission Statement
Transfer Guidelines
Collection Development
Collection Procedures
Selection Criteria
Formats and Types of Material Collected
Faculty Papers
Artifacts
Official Records
Student Organization Papers
Administrative Papers
Bibliography