Basics of Business and Professional Communication Strategic Case: Sundown Bakery
Communicating at Work
Communication, Culture, and Work
Personal Skills Strategic Case: Computer Solutions
Listening
Verbal and Nonverbal Messages
Interpersonal Skills
Interviewing Strategic Case: Platinum Sounds
Principles of Interviewing
Types of Interviews
Working in Groups Strategic Case: Museum of Springfield
Working in Teams
Effective Meetings
Making Effective Presentations Strategic Case: Fresh Air Sports
Developing and Organizing the Presentation
Verbal and Visual Support in Presentations
Delivering the Presentation
Informative, Group, and Special-Occasion Presentations
Persuasive Presentations
Appendix : Business Writing