简介
This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations.The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system.For quality control managers and other interested in greater quality management.
目录
I Understanding Quality Concepts
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Quality and International Quality Standards
II Designing And Assuring Theory
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
III Implementing Quality
10 The Tools of Quality
11 Managing Quality Improvement Teams and Projects
12 Statistically Based Quality Improvement for Variables
13 Statistically Based Quality Improvement for Attributes
14 Six Sigma Management and Tools
IV Forever Improving The Quality System
15 Managing Learning for Quality Improvement
16 Implementing and Validating the Quality System
1 Differing Perspectives on Quality
2 Quality Theory
3 Global Quality and International Quality Standards
II Designing And Assuring Theory
4 Strategic Quality Planning
5 The Voice of the Customer
6 The Voice of the Market
7 Quality in Product and Process Design
8 Designing Quality Services
9 Managing Supplier Quality in the Supply Chain
III Implementing Quality
10 The Tools of Quality
11 Managing Quality Improvement Teams and Projects
12 Statistically Based Quality Improvement for Variables
13 Statistically Based Quality Improvement for Attributes
14 Six Sigma Management and Tools
IV Forever Improving The Quality System
15 Managing Learning for Quality Improvement
16 Implementing and Validating the Quality System
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