Preface p. ix
About the Author p. xv
Understanding and Managing Yourself
Human Relations and Yourself p. 1
How Work and Personal Life Influence Each Other p. 2
Human Relations Begins with Self-Understanding p. 4
Your Self-Concept: What You Think of You p. 10
The Nature and Consequences of Self-Esteem p. 12
How to Enhance Self-Esteem p. 16
Potential Disadvantages of Preoccupation with the Self p. 20
How Studying Human Relations Can Help You p. 21
Summary p. 22
References p. 24
Additional Reading p. 27
Self-Motivation and Goal Setting p. 29
How Needs and Motives Influence Motivation p. 30
Maslow's Need Hierarchy p. 36
Goals and Motivation p. 37
Goal Setting on the Job p. 40
Personal Goal Setting p. 43
Guidelines for Goal Setting p. 46
Problems Sometimes Created by Goals p. 48
Self-Motivation Techniques p. 49
Developing the Self-Discipline to Achieve Goals and Stay Motivated p. 51
Summary p. 53
References p. 57
Additional Reading p. 59
Problem Solving and Creativity p. 61
Personal Characteristics That Influence Your Problem-Solving Ability p. 63
Problem-Solving Styles p. 67
Problem-Solving and Decision-Making Steps p. 69
Creativity in Decision Making p. 75
Measuring Your Creative Potential p. 75
Improving Your Creativity p. 83
Summary p. 91
References p. 95
Additional Reading p. 97
Achieving Wellness and Managing Stress p. 99
Strategies for Achieving Wellness p. 100
The Physiology and Consequences of Stress p. 108
Sources of Stress in Personal Life p. 112
Personality Factors and Stress-Proneness p. 115
Sources of Work Stress p. 116
Managing Stress p. 122
Summary p. 127
References p. 129
Additional Reading p. 133
Dealing with Personal Problems p. 135
Self-Defeating Behavior p. 137
Understanding and Controlling Addictions p. 143
Coping with the Loss of a Relationship p. 152
Absenteeism and Tardiness p. 154
Depression and Neurobiological Disorders p. 155
Dealing with Anger p. 158
Summary p. 160
References p. 163
Additional Reading p. 166
Dealing Effectively with People
Communicating with People p. 167
How Communication Takes Place p. 169
Nonverbal Communication (Sending and Receiving Silent Messages) p. 170
Interpersonal Communication and Information Technology p. 176
Roadblocks to Communication p. 180
Building Bridges to Communication p. 185
Enhancing Your Listening Skills p. 192
Overcoming Gender Barriers to Communication p. 193
Summary p. 196
References p. 200
Additional Reading p. 201
Handling Conflict and Being Assertive p. 203
Why So Much Conflict Exists p. 204
Advantages and Disadvantages of Conflict p. 212
Techniques for Resolving Conflicts p. 214
Developing Assertiveness p. 221
Summary p. 226
References p. 231
Additional Reading p. 232
Getting Along with Your Manager, Coworkers, and Customers p. 233
Developing a Good Relationship with Your Manager or Team Leader p. 235
Coping with a Problem Manager p. 242
Building Good Coworker Relationships p. 245
Building Good Relationships with Customers p. 255
Summary p. 259
References p. 263
Additional Reading p. 264
Developing Cross-Cultural Competency p. 267
Major Dimensions of Differences in Cultural Values p. 268
Barriers to Good Cross-Cultural Relations p. 272
Approaches to Improving Cross-Cultural Relations p. 274
Overcoming Cross-Cultural Communication Barriers p. 283
Summary p. 285
References p. 287
Additional Reading p. 290
Developing Career Thrust
Choosing a Career and Developing a Portfolio Career p. 291
Self-Knowledge and Choosing a Career p. 292
Finding Out about Occupations p. 299
Data, People, or Things p. 303
Developing a Portfolio Career and Career Switching p. 304
Eight Suggestions for Career Preparation p. 308
Summary p. 309
References p. 313
Additional Reading p. 313
Conducting a Job Search p. 315
Targeting Your Job Search p. 316
Qualifications Sought by Employers p. 318
Job-Finding Methods p. 318
Cover Letters p. 325
Preparing an Effective Job Resume p. 326
The Successful Job Interview p. 334
Psychological Testing and the Physical Exam p. 338
Managing the Downside of Conducting a Job Search p. 341
Summary p. 342
References p. 344
Additional Reading p. 347
Developing Good Work Habits p. 349
Dealing with Procrastination p. 351
Developing Proper Attitudes and Values p. 355
Time Management Techniques p. 359
Overcoming Time Wasters p. 366
Summary p. 369
References p. 374
Additional Reading p. 375
Getting Ahead in Your Career p. 377
The New Model of Career Advancement p. 378
Taking Control of Yourself p. 380
Exerting Control over the Outside World p. 389
Dealing with Hidden Barriers to Advancement p. 399
Summary p. 401
References p. 403
Additional Reading p. 406
Developing Self-Confidence and Becoming a Leader p. 407
The Importance of Self-Confidence and Self-Efficacy p. 409
Developing Self-Confidence p. 409
Leadership and Being a Leader p. 415
Developing Your Leadership Potential p. 427
Summary p. 429
References p. 432
Additional Reading p. 433
Managing Your Personal Life
Managing Your Personal Finances p. 435
Your Personal Financial Plan p. 436
Basic Investment Principles p. 441
Choosing Your Investments p. 443
Managing and Preventing Debt p. 454
How to Retire Rich p. 460
Summary p. 463
References p. 467
Additional Reading p. 467
Finding Happiness and Enhancing Your Personal Life p. 469
Achieving Happiness p. 470
A Planned Approach to Finding a Relationship p. 476
Why People Are Attracted to One Another p. 480
Working Out Issues within Relationships p. 484
Meeting the Challenges of Being a Two-Income Couple p. 486
Keeping Your Relationship Vibrant p. 488
Summary p. 493
References p. 498
Additional Reading p. 499
Glossary p. 501
Index p. 509