危机管理CRISIS MANAGEMENT

作者：  Harvard Business School Press 著

出版社：Harvard Business School Press 2000-1-1

简介：All organizations are subject to crisis. Managers whose organizations encounter a crisis must act quickly-to recognize its source, contain it, and eventually resolve it with the least amount of damage. Yet few managers receive any formal training in this critical area. This book aims to remedy the situation by explaining the essentials of crisis management and providing a practical framework for stabilizing, then mastering, an unantici-pated crisis. Topics include: Preparing for and avoiding crises Recognizing crises when they happen Developing contingency plans Learning from past crisesPlus, readers can access free interactive tools on the Harvard Business Essentials companion Web site at.