简介
"Measuring Team Performance walks readers through a step-by-step methodology that aligns teams with customer needs and organizational strategy - a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team's most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve businessproblems. And it explains how you can link incentives to the system that will keep it running smoothly." "Case studies throughout - including examples of a team at Eastman Chemical Company and the Hi-Rockers, an average team which became "the best of the best" at Xerox - illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance."--BOOK JACKET.
目录
About the Authors p. xi
Preface p. xiii
Where to Begin: The Basics of Team Performance Measurement p. 1
Developing Team Performance Measures: Measuring What Matters p. 25
Hard-to-Measure Teams: Quantifying Performance p. 43
Seeing the Big Picture: Integrating the Measurement System into a Composite Score p. 95
Team Members as Business Partners: Xerox Corporation p. 115
Measurement in a Continuous Process Environment: Eastman Chemical Company p. 131
Automating Measurement: Customizing the Accompanying Spreadsheet p. 137
Performance Improvement Methods: Using Measurement to Spur Results p. 155
Fueling Performance: Performance-Based Team Incentives p. 197
Appendix p. 219
References p. 233
Index p. 237
How to Use the CD-ROM p. 243
Teams on Track p. 245
Preface p. xiii
Where to Begin: The Basics of Team Performance Measurement p. 1
Developing Team Performance Measures: Measuring What Matters p. 25
Hard-to-Measure Teams: Quantifying Performance p. 43
Seeing the Big Picture: Integrating the Measurement System into a Composite Score p. 95
Team Members as Business Partners: Xerox Corporation p. 115
Measurement in a Continuous Process Environment: Eastman Chemical Company p. 131
Automating Measurement: Customizing the Accompanying Spreadsheet p. 137
Performance Improvement Methods: Using Measurement to Spur Results p. 155
Fueling Performance: Performance-Based Team Incentives p. 197
Appendix p. 219
References p. 233
Index p. 237
How to Use the CD-ROM p. 243
Teams on Track p. 245
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