Hale, a management consultant and faculty member of ISPI's HPT Institute and Boise State's School of Engineering, presents a revised and updated edition of her volume on performance consulting. Intended for trainers, organizational development consultants, and human resource development professionals, the book explains techniques for performance interventions and expanding their role in an organization. Based on her experience in the private and public sectors, Hale describes becoming a performance consultant and cost- effective programs for improving performance. This edition contains a section on understanding costs and cost drivers; new material on sustaining change and social systems and norms in the workplace; more examples; a focus on measuring results and people performance; and a CD with corresponding tools and figures. Pfeiffer is an imprint of Wiley. Annotation 漏2007 Book News, Inc., Portland, OR (booknews.com)