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简介
In today's culturally diverse, technology-infused business world, the chances of committing communication mis- steps in the workplace have skyrocketed. A poorly timed joke, a misread e-marl, or a fumbled negotiation can severely damage your reputation and effectiveness as a manager. This guide will help you master the principles of business etiquette quickly and thoroughly. Learn how to: Select the right communication channel and tone for your message。
目录
ntroduction 1
Avoiding Common Etiquette Pitfal
Communication Breakdown
Nine Mistakes Managers Make
Say It Straight
How Strength Becomes a Weaknlss
Uses and Abuses of Humor in the Office
Constantine yon Hoffman
Knowing When to Communicate
When Not to Speak Up in Public
How Much Information Can You
Really Share?
Debriefing Michael Feinet
Make Conflict Drive Resu]ts
Debriefing Lynn Sharp Paine and
E11iot Schrage
Managers, Ethics, and Compliance
Choosing the Right Communication Channel
Turn offThat Cell Phone!:An Interview
with Peter Post
Don't Push That Send Button!
Nick Morgan
Negotiating When Emotions Run High
When Life Gives You Lemons
How to Deal with Difficult People
……
About the Contrbutors
Avoiding Common Etiquette Pitfal
Communication Breakdown
Nine Mistakes Managers Make
Say It Straight
How Strength Becomes a Weaknlss
Uses and Abuses of Humor in the Office
Constantine yon Hoffman
Knowing When to Communicate
When Not to Speak Up in Public
How Much Information Can You
Really Share?
Debriefing Michael Feinet
Make Conflict Drive Resu]ts
Debriefing Lynn Sharp Paine and
E11iot Schrage
Managers, Ethics, and Compliance
Choosing the Right Communication Channel
Turn offThat Cell Phone!:An Interview
with Peter Post
Don't Push That Send Button!
Nick Morgan
Negotiating When Emotions Run High
When Life Gives You Lemons
How to Deal with Difficult People
……
About the Contrbutors
商务礼节BUSINESS ETIQUETTE
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