零售业英语.第3版

PART A 接待基本会话Basic Usage
1.招呼用语/2
May I help you?
2.听不懂时的应付之道/5
Pardon me?
PART B 迎客须知Proper Treatment
1.询问及回答顾客的意愿/12
Would you like to try it on?
2.要求顾客/16
Would you please take your shoes off in
the fitting room?
3.请的用法/19
Please.
4.向顾客推荐/22
Shall I take your measurements，sir?
5.如何拒绝顾客/25
I'm sorry we don't accept credit cards.
6.展示商品/29
Please have a look.
7.交易 /31
How much is it altogether?
PART C 推销用语 Suggestions about Sale
1.询问顾客预算、喜好/36
How much would you like to pay?
2.建议顾客颜色、式样/40
That color sure Iooks good on you.
3.建议顾客尺寸大小/43
I think it-s a little too small foryou.。
4.说明流行款式/48
This is popular now.
5.说明尺寸单位及限制/51
We use the centimeter in China.
6.说明材质/55
It’s made of 100％cotton.
7.说明耐久性/58
Which wears better7
8.说明洗涤方法/61
How do you prevent discoloration?
9.说明存货/64
This is the largest one we have in stock right now.
10.说明是非卖品/69
It’s not for sale.
11.说明订购事宜及所需时间/72
Shal 1 we order some more?
12.说明书及保证/76
We have a manual written in English.
13.运送须知(费用、日期等)/79
Would you like to have it delivered?
14.包装说明/84
Shall I gift.wrap it?
15.请求汇兑/87
Would you mind changing your money into RMB?
16.定金及余款的说明/91
We have a cash.on—delivery system.
17.大拍卖时/93
They are all on sale.
1 .拒绝减价、小费/98
We can’t give you any discount.
19.说明折扣限度/1 00
Our best Offer is 1O％ off.
20.餐饮会话/1 03
May I take your order?
PART D 说明场所位置 Where the Situation is
1.层数及建筑物/110
It’S on the 3rd floor.
2.同楼的其他售货处/114
Where can I find stereos?
3.洗手间方向/119
Where's the lavatory?
4.电梯内/122
What floor,sir?
PART E 说明营业时间 Business Time
1.平常的营业时间/128
We open from 10：00 to 6：00.
2.不同的营业时间/132
Our restaurants are open till 8：00.
3.旺季的营业日/135
We’re open everyday during the year-end gift season.
4.公休/1 38
Our regular holiday is Thursday.
PART F 进一步的沟通Further Communication
1.总机的电话应答/144
Hold the line，please.
2.柜台的电话应答/148
He is out at the moment.
3.其他电话应对/151
Hello.Would you mind speaking more slowly?
4.退货、退钱、换货的询问/158
Do you have the receipt?
5.修理的询问/163
It’S covered by warranty.
6.广播失物及小孩走失等/168
What does she look like?
7.免税品的处理/173
May I see your passport，please?
PART G 各式专柜会话Var。ious Departments
1.鞋类专柜/1 82
What does E or double E mean?
2.服装专柜/186
l think they are a little tight.
3.领带专柜/191
Can you select one for me that goes well with this suit?
4.宝石专柜/194
Is it genuine pearl?
5.西式瓷器专柜/200
It’S not made i n that pattern.
6.日式瓷器专柜/205
How about coasters or vases?
7.洋娃娃专柜/21 O
My friend wants to buy a doll whose head is made of porcelain.
8.玩具专柜/21 4
This is battery—powered.
9.礼品专柜/21 8
How about something like a Kimono?
10.汇兑地点/221
How come the rate is higher?
附 录 Appendix
百货日用品一览表/226
Commodities
商店用语/236
CommerciaI terms