英文共同题名：Tourism new concept English

Part 1 English for Hospitality
Workshop One English far Front Office
Lesson 1 Room Reservation /2
Lesson 2 Excuse Me, Did You Say a Single Room? /3
Lesson 3 The Bellman (Ⅰ) /5
Lesson 4 Calling a Taxi for the Guest /6
Lesson 5 The Bellman (Ⅱ) /7
Lesson 6 The Bellman (Ⅲ) /8
Lesson 7 Checking in (Ⅰ) /9
Lesson 8 How Will You Be Paying? /10
Lesson 9 Checking in (Ⅱ) /11
Lesson 10 Checking in a Tour Group /12
Lesson 11 Checking out /13
Lesson 12 How Would You Like to Pay? /15
Lesson 13 Foreign Currency Exchange /17
Lesson 14 I'd Like to Change... /18
Lesson 15 The General Switch Board /20
Lesson 16 Operator /21
Lesson 17 Business Center /22
Lesson 18 How to Serve the Guests in the Business Center? /23
Lesson 19 Dealing with Complaints /25
Lesson 20 How to Handle Complaints /26

Workshop Two English for Housekeeping Department
Lesson 1 Housekeeping Supplies (I) /28
Lesson 2 Things on the Desk /29
Lesson 3 Housekeeping Supplies (11) /31
Lesson 4 Things in the Bathroom /32
Lesson 5 Housekeeping Supplies (Ⅲ) /33
Lesson 6 Things in the Wardrobe /34
Lesson 7 Different Rooms /35
Lesson 8 Room Category /36
Lesson 9 Things in the Guest Room /38
Lesson10 A Guest Room /40

Workshop Three English for Food and Beverage Department
Lesson I A Reservation for a Table /41
Lesson 2 A Reservation at the Sheraton Hotel /42
Lesson 3 How About the Central Table? /44
Lesson 4 A Table Too Close to the Toilet /45
Lesson 5 Ordering Steak /47
Lesson 6 Ordering Breakfast /48
Lesson 7 All the Dishes Are Delicious/50
Lesson 8 How Is Your Meal? /51
Lesson 9 There Is Something Wrong with My Food /53
Lesson 10 The Fish Is Not Fresh /54
Lesson 11 Do I Pay You or the Cashier? /56
Lesson 12 Please Bring Us the Bill /57
……
Part 2 English for Air Service
Part 3 English for Travel and Tourism Dervice
Part 4 English for MICE Service