Procedures & theory for administrative professionals / 5th ed.
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作 者：Patsy Fulton-Calkins, Karin M. Stultz.
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ISBN：9780538727402
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简介
This text/CD-ROM package, now in its fifth edition, prepares administrative professionals for the office environment. New to this edition is an emphasis on critical thinking, values clarification, and self-management. Web activities and a glossary are also new. Fultan- Calkins is an educational consultant. Stulz is affiliated with Northern Michigan University. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com)
目录
The Workplace--Constantly Changing
Anger, Stress, and Time Management
Ethical Behavior
Workplace Environment and Team
The Communication Process
Written Communication
Presentation Skills
Telecommunications
Workplace Mail
Computer Hardware
Computer Software
Reprographics
Telework
Filing Rules and Procedures
Records Technology
Financial Documents
Effective Meetings and Conferences
Travel Arrangements
Job Application
Leadership
Anger, Stress, and Time Management
Ethical Behavior
Workplace Environment and Team
The Communication Process
Written Communication
Presentation Skills
Telecommunications
Workplace Mail
Computer Hardware
Computer Software
Reprographics
Telework
Filing Rules and Procedures
Records Technology
Financial Documents
Effective Meetings and Conferences
Travel Arrangements
Job Application
Leadership
Procedures & theory for administrative professionals / 5th ed.
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