Balancing service quality and efficiency:in healthcare and security systems

Chapter 1 IntroductionChapter 2 Diagnostic Service Centers 2.1 Literature Review 2.2 The Model 2.3 General Analysis 2.4 Analysis of the Symmetric Case 2.5 Analysis of the Asymmetric Case 2.6 Numerical Case Studies and Extensions 2.6.1 Parameters and Base Case 2.6.2 Changing the HO'S error costs 2.6.3 Changing the patients'error costs 2.6.4 Convex waiting costs 2.7 Relevance of Integrated Model and Analysis to Practice 2.8 Discussion and ConclusionChapter 3 Security Screening 3.1 The Model 3.1.1 Model Setup 3.1.2 Definition of Equilibrium 3.2 Potential Applicants'Best Responses 3.2.1 Bad Potential Applicants'Best Responses 3.2.2 Good Potential Applicants'Best Responses 3.3 Optimal Screening Policies 3.3.1 Non-discriminatory Screening Policy 3.3.2 Discriminatory Screening Policy 3.4 Numerical Experiments 3.4.1 Changing the Approver's Reward from Admitting a Good Applicant R 3.4.2 Changing the Parameter of Bad Potential Applicants 3.4.3 Changing the Arrival Rate of All Potential Applicants A 3.4.4 Changing Service Capacity 3.5 Extensions of Our Model 3.5.1 Imperfect Screening 3.5.2 Non-zero Abandon Rate for Good Applieants 3.5.3 Non-zero Waiting Costs for Bad Applicants 3.6 Conclusion and Future Research DirectionsChapter 4 High Quality Schedules 4.1 Literature Review 4.1.1 Time'cost Tradeoff Problems(Project Crashing) 4.1.2 Anytime Scheduling 4.1.3 Hybrid Scheduling Techniques 4.1.4 Temporal Preference Networks 4.1.5 Service Operations Management 4.2 Problem Formulation 4.3 Problem Solving via Constraint.based Algorithms 4.3.1 The Integrated(Quality First)Hybrid Scheme 4.3.2 The Partitioned(Resource First)Hybrid Scheme：Solve-and.Maximize 4.4 Evaluation Oil Performance of Heuristics 4.4.1 Ratio Vs.Slope 4.4.2 Exact Lookahead or Not? 4.4.3 Impact of Longest Peak First(LPF) 4.4.4 Summary 4.5 Evaluation of the Two Constraint-based;Methods 4.5.1 Integrated vs. Partitioned 4.5.2 A Further Analysis of Temporal Flexibility 4.6 Conclusions and Discussion 4.6.1 Other Quality Profiles 4.6.2 Other Scheduling SettingsChapter 5 Conclusions and Future Research Directions 5.1 Summary of Contributions 5.2 Extensions and Future WorkBibliography