源代码中国:新的全球IT外包中心Source Code China : The New Global Hub of IT Outsourcing
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ISBN:9780470106969
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简介
"The next five years will be [...] a period of opportunity for China to speed up the growth of software and information services outsourcing. China will continue to generate strong market demand for the global software industry." -H.E. Bo Xi Lai Minister, China Central Ministry of Commerce (MOFCOM) Praise for Source Code China The New Global Hub of IT Outsourcing "Cyrill Eltschinger's Source Code China examines the depths of?a remarkable?shift towards a value-added economy.? After reading this book, you'll?see once again how?China is positioning?itself for leadership in this growing area." -William G. Parrett Chief Executive Officer, Deloitte, May 2007 "In his book, Cyrill Eltschinger addresses?an important?perspective: China is not only 'the factory of the world,' it is?also becoming a major technology services hub. For all of us, it is a fascinating experience to participate in this impressive evolution." -Josef M. Mueller Chairman & CEO, Nestle (China) Ltd "Source Code China provides an insightful touch with the reality of how China is reshaping the global market for offshore IT services." -Prof. Dr. Dr. Klaus Wucherer Executive Vice President, SIEMENS "This is a must-read to understand IT outsourcing in China and its impact on the rest of the world." -Dr. Andrew LaiVP/GM, Global Delivery China Center, Hewlett-Packard Company;International Economic Advisor to City Mayor of Chongqing, China;IT Strategy Advisor, City Mayor of Chengdu, China "In his book Source Code China, Mr. Eltschinger provides compelling reasons why any company can benefit from IT outsourcing to China, a country that is rapidly becoming the destination of choice for most enterprises." -Charles PauDirector, Globalization Architecture and Technology, IBM "This book demonstrates China's credentials as the new hub of offshore IT services." -Steve LittleSenior Vice President and Chief Information Officer, D.S.I., Schneider Electric "Organizations not sourcing IT services from China are literally missing the boat. Mr. Eltschinger's book takes readers on an intellectual journey explaining how and why China is becoming the premier offshore destination for businesses all over the world. This is a must read for any business executive and I highly recommend you knock this one off your reading list immediately." -David Etzler Chief Executive Officer, OutsourceWorld If you are not in China, you are really not in the game 作者简介: Cyrill Eltschinger is CEO of I.T. UNITED, a strategic outsourcing firm that specializes in tailor-made technology solutions and staff augmentation IT services. The company today is one of the most trusted China-based outsourcing services providers, delivering cost-effective IT solutions to clients inside and outside China. He currently serves as Chairman of SwissCham China (Swiss Chinese Chamber of Commerce), is an industry subject expert for the Gerson Lehrman Group Technology Council, and is an advisor to several China government agencies. He is an avid aviator and was the first foreigner to be awarded a private pilot's license in China since 1949.
目录
Preface
Chapter 1 Outsourcing: The Most Important Management Trend Of The Last 75 Years
Outsourcing As A Business Force
Made In China
Setting The Stage
Chapter 2 Battle Of The Titans: The Global Outsourcing Landscape
North America
Europe
South America
Africa And The Middle East
Asia-Pacific
BRIC Nations
Chapter 3 China: Your Essential Shore
Big Numbers From A Big Country
Government And Politics
Planes, Trains, And Automobiles
Educating The Masses
Your Essential Shore
The Early Years
Made In China
From Pagers To Market Supremacy
The Internet Arrives
Not Yet A Green Light
India Outsources To China
Risks And Concerns
Chapter 4 Strategies That Work
What Works? What Is The Right Shore? What Is The Right Model?
Captive Versus Partner
Build-Operate-Transfer
Dual-Shore Delivery
Going Captive And Avoiding The Expat Trap
Chapter 5 Ten Lessons Learned
1.What Works Elsewhere Does Not Necessarily Work In China
2.Develop A Vision Of The Future Beyond The Next Shareholder Meeting
3.Establish The Right Partnerships From The Beginning
4.Do Your Homework
5.Commit For The Long Haul
6.Prepare Yourself for an Unprecedented Speed Of Change
7.Choose An Outsourcing Home City Based On
8.People, People, People
9.Never Give Up
10.It Is All About Face
Chapter 6 Winning The Talent War
English Makes The World Go Round
Recruiting Staff
Salaries On The Rise
Chinese Work Ethics
Retaining Staff: Employee Retention And Loyalty Programs
Chapter 7 China's Outsourcing Cities
Beijing
Shanghai
Dalian
Chengdu
Xi'an
Jinan
Hangzhou
Guangzhou
Nanjing
Shenzhen
Chapter 8 IT Outsourcing, Business Process Outsourcing, And Knowledge Process Outsourcing In China
Scope Of Outsourcing
Global Outsourcing Options For Customers
Advantages Of Outsourcing To China
Disadvantages To Outsourcing To China
Selection Of Vendor Partners
Due Diligence of the Capabilities Of Vendors
Importance Of Business Process Standards
Importance Of Standards In BPO
Application Of Standards To Different Process Types
Process Selection For Outsourcing
Chapter 9 China's Legal Framework
Market Entry And Establishing A Business In China
Intellectual Property Rights Protection
Employment Issues
Government Policy
Currency And Taxation
Dispute Resolution And Litigation
Chapter 10 China 2020
Pillar Of The Economy: Focus On The High-Tech Sector
Growth Of The Services Sector
Satisfying A Fast Growing Global IT And Business Processes Services Demand
Overseas Promotions Leap Forward
Stable China Market Economic Prospects
Rise Of Globalization: In The Front Row
China 2020: Wild Cards
Appendix A Exclusive Survey of Selected Cities in Cooperation with MOFCOM
Appendix B Case Studies
Appendix C Contact Information For Major Government Offices, Outsourcing Centers, And Online Resources
Index
Chapter 1 Outsourcing: The Most Important Management Trend Of The Last 75 Years
Outsourcing As A Business Force
Made In China
Setting The Stage
Chapter 2 Battle Of The Titans: The Global Outsourcing Landscape
North America
Europe
South America
Africa And The Middle East
Asia-Pacific
BRIC Nations
Chapter 3 China: Your Essential Shore
Big Numbers From A Big Country
Government And Politics
Planes, Trains, And Automobiles
Educating The Masses
Your Essential Shore
The Early Years
Made In China
From Pagers To Market Supremacy
The Internet Arrives
Not Yet A Green Light
India Outsources To China
Risks And Concerns
Chapter 4 Strategies That Work
What Works? What Is The Right Shore? What Is The Right Model?
Captive Versus Partner
Build-Operate-Transfer
Dual-Shore Delivery
Going Captive And Avoiding The Expat Trap
Chapter 5 Ten Lessons Learned
1.What Works Elsewhere Does Not Necessarily Work In China
2.Develop A Vision Of The Future Beyond The Next Shareholder Meeting
3.Establish The Right Partnerships From The Beginning
4.Do Your Homework
5.Commit For The Long Haul
6.Prepare Yourself for an Unprecedented Speed Of Change
7.Choose An Outsourcing Home City Based On
8.People, People, People
9.Never Give Up
10.It Is All About Face
Chapter 6 Winning The Talent War
English Makes The World Go Round
Recruiting Staff
Salaries On The Rise
Chinese Work Ethics
Retaining Staff: Employee Retention And Loyalty Programs
Chapter 7 China's Outsourcing Cities
Beijing
Shanghai
Dalian
Chengdu
Xi'an
Jinan
Hangzhou
Guangzhou
Nanjing
Shenzhen
Chapter 8 IT Outsourcing, Business Process Outsourcing, And Knowledge Process Outsourcing In China
Scope Of Outsourcing
Global Outsourcing Options For Customers
Advantages Of Outsourcing To China
Disadvantages To Outsourcing To China
Selection Of Vendor Partners
Due Diligence of the Capabilities Of Vendors
Importance Of Business Process Standards
Importance Of Standards In BPO
Application Of Standards To Different Process Types
Process Selection For Outsourcing
Chapter 9 China's Legal Framework
Market Entry And Establishing A Business In China
Intellectual Property Rights Protection
Employment Issues
Government Policy
Currency And Taxation
Dispute Resolution And Litigation
Chapter 10 China 2020
Pillar Of The Economy: Focus On The High-Tech Sector
Growth Of The Services Sector
Satisfying A Fast Growing Global IT And Business Processes Services Demand
Overseas Promotions Leap Forward
Stable China Market Economic Prospects
Rise Of Globalization: In The Front Row
China 2020: Wild Cards
Appendix A Exclusive Survey of Selected Cities in Cooperation with MOFCOM
Appendix B Case Studies
Appendix C Contact Information For Major Government Offices, Outsourcing Centers, And Online Resources
Index
源代码中国:新的全球IT外包中心Source Code China : The New Global Hub of IT Outsourcing
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