简介
本教材力图打破以知识传授为主要特征传统学科课程模式,转变为以工作任务为核心的项目课程模式,让学生通过完成具体项目来构建相关理论知识,并发展职业能力,其课程内容的选取紧紧围绕工作任务完成的需要来进行,同时又充分考虑高职教育对理论知识学习的需要,并融合相关职业资格证书对知识、技能和态度的要求。突出了以下特色:项目、模块与任务相结合,以导游具体工作程序为全书的编写体系,突出听和说,突出“情景模拟”,强调任务为核心。全书包括16个项目:迎接客人、饭店入住登记、客房服务、餐饮服务、市观光和交通、旅游景点服务、人文景观旅游、园林游览、山水之旅、中国庙宇、中国特色文化之旅、旅游购物、处理问题与突发事件、顾客投诉处理服务、结账退房服务、再见,中国。本书有副教授和教授若干名参与。
目录
Item 1 Meeting Guests迎接客人
Model 1 Meeting Guests at the Airport接机服务
Model 2 On the Way to the Hotel至饭店途中
Model 3 A Welcome Speech欢迎词
Model4 China-a Country with an Ancient Civilization古国话文明
Item 2 H0teI Checkin 饭店入住登记
Model 1 Hotel Room Reservation预定客房
Model 2 Checking in入住登记
Model 3 Itinerary Planning行程安排
Model 4 Process ofHotel Guest Registration基本入住登记程序
IIem 3 Housekeeping Service客房服务
Model 1 Escorting the Guest into the GuestRoom陪送客人进房
Model 2 Making Up the Room收拾房间
Model 3 About Room Service Order客房用餐服务
Model 4 Hotels Today今日酒店
Item 4 Food&Beverage Service餐饮服务
Model 1 Reserving aTable预定餐桌
Model 2 Helping to Order Dishes帮助点菜
Model 3 The Payment付款
Model 4 The Chinese Food中国饮食
Item 5 City Sightseeing and Transportation都市观光和交通
Model 1 City Tours都市游
M0del 2 Car Rental Service租车服务
Model 3 Xikou of Fenghua奉化溪口
Item 6 The Service of TraveI Destinations旅游目的地服务
Model l Narrations on Tour沿途讲解
Model 2 At the Ticket Box在售票处
Model 3 Asking the Way问路
Model 4 The Role ofa Tour Guide导游的职责
Item 7 Tour of Gardens园林游览
Model 1 ATriptotIle YuYuanGarden游览豫园
Model 2 Touringthe SummerPalace游览颐和园
Model 3 The Four Elements in a Traditional Garden园林四要素
Model 4 Suzhou Gardens苏州园林
Item 8 T0ur of Mountains山、水之旅
Model 1 On Huangshan黄山之旅
Model 2 A Trip in Guilin游览桂林
Model 3 HuangguoshuWaterfalls黄果树瀑布
Model 4 West Lake西湖
Item 9 Tour of Temples中国庙宇
Model l VisitingtheJadeBuddhaTemp~游览玉佛寺
Model 2 Daoism道教
Model 3 Visiting the Confucius Temple孔子庙
Model 4 Visiting 和 Wudang Mountain游览武当山
Item 10 Tours of Historical Sites名胜古迹之旅
Model 1 A Tour of the Forbidden City游览紫禁城
Model 2 The Tour ofthe Great Wall长城之旅
Model 3 The Tianyi Pavilion Library天一阁藏书楼
Item 11 Tour of Chinese Characteristic Culture 中国特色文化之旅
Model 1 Taljiquan太极拳
Model 2 Spring Festival春节
Model 3 Beijing Opera京剧
Model 4 China-Home ofTea茶乡中国
Item 12 Shopping旅游购物
Model 1 Chinese Calligra……
Model 1 Meeting Guests at the Airport接机服务
Model 2 On the Way to the Hotel至饭店途中
Model 3 A Welcome Speech欢迎词
Model4 China-a Country with an Ancient Civilization古国话文明
Item 2 H0teI Checkin 饭店入住登记
Model 1 Hotel Room Reservation预定客房
Model 2 Checking in入住登记
Model 3 Itinerary Planning行程安排
Model 4 Process ofHotel Guest Registration基本入住登记程序
IIem 3 Housekeeping Service客房服务
Model 1 Escorting the Guest into the GuestRoom陪送客人进房
Model 2 Making Up the Room收拾房间
Model 3 About Room Service Order客房用餐服务
Model 4 Hotels Today今日酒店
Item 4 Food&Beverage Service餐饮服务
Model 1 Reserving aTable预定餐桌
Model 2 Helping to Order Dishes帮助点菜
Model 3 The Payment付款
Model 4 The Chinese Food中国饮食
Item 5 City Sightseeing and Transportation都市观光和交通
Model 1 City Tours都市游
M0del 2 Car Rental Service租车服务
Model 3 Xikou of Fenghua奉化溪口
Item 6 The Service of TraveI Destinations旅游目的地服务
Model l Narrations on Tour沿途讲解
Model 2 At the Ticket Box在售票处
Model 3 Asking the Way问路
Model 4 The Role ofa Tour Guide导游的职责
Item 7 Tour of Gardens园林游览
Model 1 ATriptotIle YuYuanGarden游览豫园
Model 2 Touringthe SummerPalace游览颐和园
Model 3 The Four Elements in a Traditional Garden园林四要素
Model 4 Suzhou Gardens苏州园林
Item 8 T0ur of Mountains山、水之旅
Model 1 On Huangshan黄山之旅
Model 2 A Trip in Guilin游览桂林
Model 3 HuangguoshuWaterfalls黄果树瀑布
Model 4 West Lake西湖
Item 9 Tour of Temples中国庙宇
Model l VisitingtheJadeBuddhaTemp~游览玉佛寺
Model 2 Daoism道教
Model 3 Visiting the Confucius Temple孔子庙
Model 4 Visiting 和 Wudang Mountain游览武当山
Item 10 Tours of Historical Sites名胜古迹之旅
Model 1 A Tour of the Forbidden City游览紫禁城
Model 2 The Tour ofthe Great Wall长城之旅
Model 3 The Tianyi Pavilion Library天一阁藏书楼
Item 11 Tour of Chinese Characteristic Culture 中国特色文化之旅
Model 1 Taljiquan太极拳
Model 2 Spring Festival春节
Model 3 Beijing Opera京剧
Model 4 China-Home ofTea茶乡中国
Item 12 Shopping旅游购物
Model 1 Chinese Calligra……
Situational oral English for tourist guides
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