简介
Summary:
Publisher Summary 1
A travel guide to realms where many clinicians fear to tread: computer technology, health automation systems, and Internet resources. Rosen and Weil are psychologists not technicians, and no doubt use methods familiar to readers in helping them overcome phobias about hardware and software, office management programs, cyberspace, fax, voicemail, and other dimensions. A CD-ROM contains demonstrations of the programs recommended, usable on all standard computers. Annotation c. by Book News, Inc., Portland, Or.
Publisher Summary 2
This timely book introduces mental health professionals in private practice to the nuts-and-bolts of office automation. Designed to give even "technophobes" mastery of the basic aspects of electronic office management, this hands-on manual examines the rationale for automating and describes how to choose and purchase hardwareincluding computer terminals, printers, fax machines, and office messaging systems. It also offers a guide to the types of general and mental health specific software available and helps readers select the right word-processing, billing, patient record-keeping and psychological assessment software for their practice.
目录
Table Of Contents:
Preface ix(3)
Acknowledgments xii(2)
Notes from the Authors xiv
PART 1 Introduction 1(14)
CHAPTER 1 Introduction and Overview 3(12)
Why You Need to Technologize 3(2)
What Types of Technology Do You Need? 5(1)
What Will This Technology Cost? 5(1)
What Will You Get for this Investment? 5(1)
Are the Choices Difficult? 6(1)
Public Attitudes toward Technology 6(5)
Eager Adopters 8(1)
Hesitant "Prove-Its" 9(1)
Resisters 10(1)
Our Study of Psychologists 11(1)
How This Book Is Organized 12(3)
PART 2 The Hardware 15(34)
CHAPTER 2 Buying or Upgrading Your Computer System 17(20)
Big Blue vs. Apple: Which Is for You? 18(1)
Of Clones and Compatibles...and Mice and Men 18(1)
What about Windows 95? 19(1)
How Fast? How Big? 20(3)
The Bottom Line 23(1)
Printers: They've Come a Long Way 24(1)
Modems: Connecting to the World from Your Desk 25(1)
Desktop, Notebook, or Laptop? 26(2)
What Is the Bottom Line? 28(1)
Multimedia 28(1)
What about the PowerPC? 29(1)
Additional Hardware to Consider 30(1)
When and How to Upgrade 30(1)
Support 31(6)
A Not-So-Unusual Scary Scene and What to Do 32(3)
Hardware Recommendations 35(2)
CHAPTER 3 Facsimile (Fax) Machines 37(6)
Does Everyone Have a Fax Machine? 37(1)
How Does a Fax Machine Work? 37(1)
What Choices Are There? 38(1)
How Much Does It Cost to Send a Fax? 39(1)
Do You Need a Separate Fax Telephone Line? 39(1)
What Features Should You Consider? 40(1)
Can You Use Your Computer as a Fax Machine? 41(1)
Fax Recommendation 42(1)
Fax Machine Uses 42(1)
CHAPTER 4 Office Messaging Systems 43(6)
Your Options 43(6)
Answering Machines 44(1)
Live Answering Services 45(1)
Voice Mail 45(3)
Answering Systems: The Bottom Line 48(1)
PART 3 The Software 49(156)
CHAPTER 5 Your Basic Computer Software Processing Needs 51(8)
Word Processing 51(2)
What Do You Need and What Does It Cost? 53(2)
What Does It Cost? 54(1)
What Other Software Do You Really Need? 55(4)
Spreadsheet Program 56(1)
Database Program 56(1)
Graphics 56(1)
Resources 57(1)
Utility Programs 57(1)
The Bottom Line on Software 57(2)
CHAPTER 6 Office Management Systems 59(52)
Overview 59(2)
Your Options 61(4)
Support 61(2)
Reports 63(1)
Other Options 63(2)
What Is Really Important? 65(2)
Look and Feel 65(1)
Support 66(1)
Cost 66(1)
Company History 67(1)
Comparing Your Choices 67(2)
IBM-Compatible Environments Only 68(1)
IBM and Macintosh Environments 68(1)
Some Statistics 69(3)
Office Management System Recommendations 72(12)
IBM-Compatible Computers 73(4)
Macintosh Computers 77(4)
Other Opinions 81(3)
A Sample Office Management Program Operation 84(5)
What Can You Do Now? 89(1)
Comparison of Office Management Systems 90(21)
CHAPTER 7 Electronic Billing 111(6)
What Is It? 111(1)
How Does It Work? 111(1)
What More Do I Need for Billing Electronically? 111(2)
Option 1: Use Your Office Management Program 111(1)
Option 2: Obtain Programs from Insurance Companies 112(1)
Option 3: Hire an Outside Billing Company 112(1)
What Does It Cost? 113(1)
What Does It Do for Me? 113(1)
When Is It Financially Feasible to Use Electronic Billing? 114(1)
Are There Any Other Options? 114(3)
Electronic Billing Recommendation 116(1)
CHAPTER 8 Practice Tools 117(18)
Computer-Based Psychological Assessment 117(10)
What Is It? 117(1)
What's Available? 118(1)
What Do These Tests Do? 119(1)
Why Are They Worthwhile? 119(1)
What Are the Costs? 120(2)
Ethical Guidelines 122(2)
Other Issues 124(2)
Avoiding Potholes on the Computerized Testing Highway 126(1)
Computer-Based Assessment Recommendations 127(1)
Compter-Based Treatment Delivery Systems 127(3)
Example 128(1)
How Well Do These Programs Work? 129(1)
What Do They Cost? 129(1)
Statistical Analysis Tools 130(5)
CHAPTER 9 Treatment Planning and Outcome Assessment 135(14)
Computerized Treatment Plans 135(9)
Strengths 137(1)
Weaknesses 137(1)
General Features 138(1)
Product Reviews 138(5)
One Word of Caution 143(1)
Outcome Assessment 144(5)
Exactly What Is Being Measured? 145(1)
Popular Outcome Assessment Measures 145(1)
Our Outcome Assessment Recommendations 146(3)
CHAPTER 10 Cruising the Information Superhighway 149(56)
What Is the Information Superhighway? 149(1)
What Does the Information Superhighway Offer Practitioners? 150(2)
Information 150(1)
Discussions 151(1)
What Equipment Do You Need? 152(1)
How Do You Get Online? 152(3)
What Other Choices Do You Have? 155(2)
Finding Information 157(2)
Online Services 157(1)
The Internet 157(2)
The World Wide Web 159(1)
A World Wide Web Primer 160(5)
If There Is So Much out There, How Do You Ever Find Anything? 165(3)
Mental Health World Wide Web Sites 168(17)
General Mental Health Sites 168(2)
Specialized Sites 170(15)
Discussions with Other Practitioners 185(17)
Electronic Mail 185(3)
Mailing List Discussion Groups 188(11)
Usenet Discussion Groups 199(3)
Netiquette 202(3)
Information Superhighway Recommendation 202(3)
PART 4 What Can You Do Now? 205(6)
CHAPTER 11 Tips for Consumers 207(4)
RECOMMENDED READINGS 211(2)
ABOUT THE CD-ROM 213(8)
INDEX 221
Preface ix(3)
Acknowledgments xii(2)
Notes from the Authors xiv
PART 1 Introduction 1(14)
CHAPTER 1 Introduction and Overview 3(12)
Why You Need to Technologize 3(2)
What Types of Technology Do You Need? 5(1)
What Will This Technology Cost? 5(1)
What Will You Get for this Investment? 5(1)
Are the Choices Difficult? 6(1)
Public Attitudes toward Technology 6(5)
Eager Adopters 8(1)
Hesitant "Prove-Its" 9(1)
Resisters 10(1)
Our Study of Psychologists 11(1)
How This Book Is Organized 12(3)
PART 2 The Hardware 15(34)
CHAPTER 2 Buying or Upgrading Your Computer System 17(20)
Big Blue vs. Apple: Which Is for You? 18(1)
Of Clones and Compatibles...and Mice and Men 18(1)
What about Windows 95? 19(1)
How Fast? How Big? 20(3)
The Bottom Line 23(1)
Printers: They've Come a Long Way 24(1)
Modems: Connecting to the World from Your Desk 25(1)
Desktop, Notebook, or Laptop? 26(2)
What Is the Bottom Line? 28(1)
Multimedia 28(1)
What about the PowerPC? 29(1)
Additional Hardware to Consider 30(1)
When and How to Upgrade 30(1)
Support 31(6)
A Not-So-Unusual Scary Scene and What to Do 32(3)
Hardware Recommendations 35(2)
CHAPTER 3 Facsimile (Fax) Machines 37(6)
Does Everyone Have a Fax Machine? 37(1)
How Does a Fax Machine Work? 37(1)
What Choices Are There? 38(1)
How Much Does It Cost to Send a Fax? 39(1)
Do You Need a Separate Fax Telephone Line? 39(1)
What Features Should You Consider? 40(1)
Can You Use Your Computer as a Fax Machine? 41(1)
Fax Recommendation 42(1)
Fax Machine Uses 42(1)
CHAPTER 4 Office Messaging Systems 43(6)
Your Options 43(6)
Answering Machines 44(1)
Live Answering Services 45(1)
Voice Mail 45(3)
Answering Systems: The Bottom Line 48(1)
PART 3 The Software 49(156)
CHAPTER 5 Your Basic Computer Software Processing Needs 51(8)
Word Processing 51(2)
What Do You Need and What Does It Cost? 53(2)
What Does It Cost? 54(1)
What Other Software Do You Really Need? 55(4)
Spreadsheet Program 56(1)
Database Program 56(1)
Graphics 56(1)
Resources 57(1)
Utility Programs 57(1)
The Bottom Line on Software 57(2)
CHAPTER 6 Office Management Systems 59(52)
Overview 59(2)
Your Options 61(4)
Support 61(2)
Reports 63(1)
Other Options 63(2)
What Is Really Important? 65(2)
Look and Feel 65(1)
Support 66(1)
Cost 66(1)
Company History 67(1)
Comparing Your Choices 67(2)
IBM-Compatible Environments Only 68(1)
IBM and Macintosh Environments 68(1)
Some Statistics 69(3)
Office Management System Recommendations 72(12)
IBM-Compatible Computers 73(4)
Macintosh Computers 77(4)
Other Opinions 81(3)
A Sample Office Management Program Operation 84(5)
What Can You Do Now? 89(1)
Comparison of Office Management Systems 90(21)
CHAPTER 7 Electronic Billing 111(6)
What Is It? 111(1)
How Does It Work? 111(1)
What More Do I Need for Billing Electronically? 111(2)
Option 1: Use Your Office Management Program 111(1)
Option 2: Obtain Programs from Insurance Companies 112(1)
Option 3: Hire an Outside Billing Company 112(1)
What Does It Cost? 113(1)
What Does It Do for Me? 113(1)
When Is It Financially Feasible to Use Electronic Billing? 114(1)
Are There Any Other Options? 114(3)
Electronic Billing Recommendation 116(1)
CHAPTER 8 Practice Tools 117(18)
Computer-Based Psychological Assessment 117(10)
What Is It? 117(1)
What's Available? 118(1)
What Do These Tests Do? 119(1)
Why Are They Worthwhile? 119(1)
What Are the Costs? 120(2)
Ethical Guidelines 122(2)
Other Issues 124(2)
Avoiding Potholes on the Computerized Testing Highway 126(1)
Computer-Based Assessment Recommendations 127(1)
Compter-Based Treatment Delivery Systems 127(3)
Example 128(1)
How Well Do These Programs Work? 129(1)
What Do They Cost? 129(1)
Statistical Analysis Tools 130(5)
CHAPTER 9 Treatment Planning and Outcome Assessment 135(14)
Computerized Treatment Plans 135(9)
Strengths 137(1)
Weaknesses 137(1)
General Features 138(1)
Product Reviews 138(5)
One Word of Caution 143(1)
Outcome Assessment 144(5)
Exactly What Is Being Measured? 145(1)
Popular Outcome Assessment Measures 145(1)
Our Outcome Assessment Recommendations 146(3)
CHAPTER 10 Cruising the Information Superhighway 149(56)
What Is the Information Superhighway? 149(1)
What Does the Information Superhighway Offer Practitioners? 150(2)
Information 150(1)
Discussions 151(1)
What Equipment Do You Need? 152(1)
How Do You Get Online? 152(3)
What Other Choices Do You Have? 155(2)
Finding Information 157(2)
Online Services 157(1)
The Internet 157(2)
The World Wide Web 159(1)
A World Wide Web Primer 160(5)
If There Is So Much out There, How Do You Ever Find Anything? 165(3)
Mental Health World Wide Web Sites 168(17)
General Mental Health Sites 168(2)
Specialized Sites 170(15)
Discussions with Other Practitioners 185(17)
Electronic Mail 185(3)
Mailing List Discussion Groups 188(11)
Usenet Discussion Groups 199(3)
Netiquette 202(3)
Information Superhighway Recommendation 202(3)
PART 4 What Can You Do Now? 205(6)
CHAPTER 11 Tips for Consumers 207(4)
RECOMMENDED READINGS 211(2)
ABOUT THE CD-ROM 213(8)
INDEX 221
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