The essence of human resource management
副标题：无
作 者：[英]尤金·麦肯纳(Eugene Mckenna)，[英]尼克·比彻(Nic Beech)著
分类号：
ISBN：9787300024899
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简介
■ 什么是业务流程重组？
■ 从其他改进管理的理念中能学到些什么？
■ 是什么原理在控制着产品和服务流程的设计过程？
■ 企业应该怎样实施业务流程的设计过程？
■ 企业怎样才能保证业务流程重组的效益得以实现？
本书对上述问题及其他有关问题作了清楚而确切的解释.对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为极具价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。
目录
part 1: business process re-engineering 1
1 what is business process re-engineering? 3
the traditional organization 5
business process re-engineering - just the latest
management fad? l3
summary 2l
references 23
2 the imperative to re-engineer business processes 25
the new market-place - the war zone 26
the public sector 30
economics 32
the rise of quality 34
the it' black hole' 35
deciding on bpr 38
summary 41
references 42
part 2: underlying principles 45
3 product and service delivery processes 47
the service task 47
new product development 58
.components of an organization 6l
lead time 64
capacity management 65
inventory management 67
quality management 7l
performance measurement 75
managing the front office 80
managing the back office in a manufacturing firm 84
managing the back office in a service firm 9l
an overaii process design 94
summary 95
references 96
4 organizing people: new organizational blueprints 99
culture 10l
organization - teams 104
organization - functions ll0
empowerment lll
behaviour, skills and development 113
recruitment and selection l15
pay and rewards 116
training and development 1l7
making the most of peopl: the learning organization 119
summary 120
references 12l
5 exploiting information technology 123
information as a factor of production l25
artificiai intelligence 129
communications 132
multimedia l40
virtual reality 141
workflow automation l41
issues surrounding it 146
summary of key points 149
references 15l
part 3: making it happen 153
6 redesigning processes 155
process redesign - doing it 16l
where to start 164
understand existing process 169
stationery requests - an example 174
systematic redesign - of an existing process 180
clean sheet - designing a new process 194
summary 197
references 200
7 realizing the benefits: managing change 203
create the environment 205
analyse, diagnose and redesign processes 215
redesign the organization's infrastructure 220
pilot and roll-out 222
realize vision 224
flows between the five stages 226
issues of power and politics 228
summary 231
references 233
8 succeeding at bpr 235
some guidelines for success 237
pitfalls to avoid 242
references 245
epilogue 247
further reading 250
index 251
1 what is business process re-engineering? 3
the traditional organization 5
business process re-engineering - just the latest
management fad? l3
summary 2l
references 23
2 the imperative to re-engineer business processes 25
the new market-place - the war zone 26
the public sector 30
economics 32
the rise of quality 34
the it' black hole' 35
deciding on bpr 38
summary 41
references 42
part 2: underlying principles 45
3 product and service delivery processes 47
the service task 47
new product development 58
.components of an organization 6l
lead time 64
capacity management 65
inventory management 67
quality management 7l
performance measurement 75
managing the front office 80
managing the back office in a manufacturing firm 84
managing the back office in a service firm 9l
an overaii process design 94
summary 95
references 96
4 organizing people: new organizational blueprints 99
culture 10l
organization - teams 104
organization - functions ll0
empowerment lll
behaviour, skills and development 113
recruitment and selection l15
pay and rewards 116
training and development 1l7
making the most of peopl: the learning organization 119
summary 120
references 12l
5 exploiting information technology 123
information as a factor of production l25
artificiai intelligence 129
communications 132
multimedia l40
virtual reality 141
workflow automation l41
issues surrounding it 146
summary of key points 149
references 15l
part 3: making it happen 153
6 redesigning processes 155
process redesign - doing it 16l
where to start 164
understand existing process 169
stationery requests - an example 174
systematic redesign - of an existing process 180
clean sheet - designing a new process 194
summary 197
references 200
7 realizing the benefits: managing change 203
create the environment 205
analyse, diagnose and redesign processes 215
redesign the organization's infrastructure 220
pilot and roll-out 222
realize vision 224
flows between the five stages 226
issues of power and politics 228
summary 231
references 233
8 succeeding at bpr 235
some guidelines for success 237
pitfalls to avoid 242
references 245
epilogue 247
further reading 250
index 251
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