Facilitating with Ease!: Core Skills for Facilitators, Team Leaders and Members, Managers, Consultan轻松方便！服务性企业、团队领导与成员、经理人、顾问与培训师的核心技术

Introduction
Chapter 1: Understanding Facilitation
　What Is Facilitation?
　What Does a Facilitator Do?
　What Do Facilitators Believe?
　What Are Typical Facilitator Assignments?
　Differentiating Between Process and Content
　Core Practices Overview
　Focus on Questioning
　Questioning Formats
　Sample Probing Questions
　The Language of Facilitation
　The Rules of Wording
　Managing the Flip Chart
　What Does Neutral Mean?
　How Assertive Can a Facilitator Be?
　Who Can Facilitate?
　Balancing the Roles of Leader and Facilitator
　Wearing More Than One Hat
　Role Dilemmas
　Facilitation in the Classroom
　Facilitation As a Leadership Style
　Best and Worst Facilitator Practices
　Facilitator Behaviors and Strategies
　Facilitation Cue Card
　Core Practices Observation Sheet
　Process Flow Observation Sheet
　Facilitation Skill Levels
　Facilitation Skills Self-Assessment
Chapter 2: Facilitation Stages
　1.Assessment and Design
　2.Feedback and Refinement
　3.Final Preparation
　4.Starting a Facilitation
　5.During a Facilitation
　6.Ending a Facilitation
　7.Following Up on a Facilitation
Chapter 3: Knowing Your Participants
　Conducting an Assessment
　Group Assessment Survey
　Comparing Groups to Teams
　Understanding Team Stages
　Forming
　Storming
　Norming
　Performing
　Facilitation Strategies Chart
　Team Effectiveness Survey
Chapter 4: Creating Participation
　Creating the Conditions for Full Participation
　Removing the Blocks to Participation
　Create Buy-In
　Manage the Participation of Leaders
　Create Targeted Norms
　High-Participation Techniques
　Group Participation Survey
　Encouraging Effective Meeting Behaviors
　Group Behaviors Handout
　Observing Group Behaviors in Action
　Peer Review
　Peer Review Worksheet
Chapter 5: Effective Decision Making
　Know the Four Types of Conversations
　The Four Levels of Empowerment
　Clarifying the Four Empowerment Levels
　Shifting Decision-Making Paradigms
　The Six Decision-Making Options
　Decision Options Chart
　The Importance of Consensus
　Things to Watch for in Decision Making
　Effective Decision-Making Behaviors
　Steps in the Systematic Consensus-Building Process
　Consensus Building Worksheet
　Symptoms, Causes and Cures of Poor Decisions
　Decision Process Survey
Chapter 6: Facilitating Conflict
Chapter 7: Meeting Management
Chapter 8: Process Tools for Facilitators
Chapter 9: Process Designs
Session Planning Worksheet
About the Author
Acknowledgments
Bibliography
How to Use the Accompanying CD-ROM