十天搞定外贸函电

*天 前期联络 Pre-business Contact 1

1．邀请客户见面 Requesting Business Appointment

2．讨论时间地点 Scheduling Visiting Itinerary

3．取消本次会面 Cancelling The Meeting

4．见面后的跟进 Follow-up After Meeting

5．展会后的联络 Contacting After Fairs

6．开发潜在客户 Developing Potential Customers

7．介绍自己的优势 Introducing Our Advantages

8．突出专业素养 Highlighting Specialties

第二天 商务往来 Running Business

Part 1 询盘处理 Dealing With Inquiries

9．回复新客户的询盘 Counteroffer To New Inquiries

10．回复有针对性的询盘 Counteroffer To Specific Inquiries

11．回复语焉不详的询盘 Counteroffer To Non-specificInquiries

12．跟进老客户的询价 Inquiry Follow-up For CurrentCustomer

13．给客户推荐新产品 Recommending New Product

14．回答客户的各种问题 Replying Multiple Questions

Part 2 报价处理 Offer Methods

15．快速准确的报价 Prompt & Accurate Quotation

16．详细专业的报价 Detailed & Professional Quotation

17．应对客户的砍价 Discussion On Pricing Bargain

18．多轮价格谈判 Price Negotiating

19．*终确定价格 Final Price Confirmation

Part 3 细节处理 Detailed Issues Follow-up

20．给客户准备样品 Preparing Samples For Customers

21．向客户询问到付账号 Requesting The Courier Account

22．请客户支付样品费 Requesting Sampling Charge

23．询问样品是否满意 Asking For Sample Evaluation

24．讨论包装问题 Packaging Issues Discussion

25．讨论颜色问题 Colors Discussion

26．确认设计稿 Artwork Confirmation

27．了解客户的其他需求 Acknowledging Other Requests

第三天 订单操作 Orders Follow-up

Part 1 订单确认 Order Confirmation

28．收到客户订单 Receiving PO

29．付款方式谈判 Payment Terms Discussion

30．付款细节交涉 Negotiating Payment Issues

31．*终订单确认 Confirmation For Final PO

32．给客户形式发票 Sending Out PI

Part 2 产前准备 Pre-production Preparation

33．准备产前样 Preparing Pre-production Samples

34．下单给供应商 Placing Order To Supplier

35．紧急修改包装 Packaging Re-confirmation

36．重新制作订单 Receiving Revised PO

37．重新制作形式发票 Making Revised PI

38．重新准备样品 Re-arranging Samples

Part 3 生产装运 Production & Delivery

39．告知客户生产情况 Advising Production Status

40．申请第三方验厂 Applying 3rd Party For Factory Audit

41．申请第三方验货 Applying 3rd Party For Inspection

42．验货未通过 Failed In Inspection

43．整改后申请重验 Applying Re-inspection

44．讨论装运细节 Shipping Issues Confirmation

45．告知客户出运计划 Keeping Client Informed Of ETD &ETA

第四天 收款问题 Payment Terms

46．提交单据并向客户催款 Documents Submission & PaymentPush

47．收到客户付款通知 Receiving Payment Advice

48．请客户提供银行水单 Asking Bank Receipt

49．发现付款错误跟客户重新讨论 Re-discussion For Payment Error

50．告知客户款项收到 Payment Receiving Notification

51．请客户修改信用证 Proposing L/C Amendment

52．请客户接受信用证不符点 Proposing Acceptance To L/CDiscrepancy

53．讨论新订单付款方式 Payment Term Negotiation

第五天 处理投诉 Claim Settling

54．对于品质的投诉 Quality Complaints

55．对于交货期的投诉 Delivery Time Complaints

56．对于服务的投诉 Service Complaints

57．道歉并提出解决方案 Apology & Solutions

58．客户提出索赔 Compensation Claim

59．商量赔款金额 Compensation Negotiation

60．申请分批赔付 Application For CompensationInstallment

61．申请延期赔付 Application For Deferred Compensation

62．拒绝客户赔款要求 Compensation Refusal

63．讨论其他方式代替赔款 Compensation Alternatives

第六天 售后跟进 After-sale Service

64．询问产品销售情况 Inquiring Sales Condition

65．了解*市场动向 Realizing Up-to-date Market Trend

66．讨论同类产品 Similar Products Discussion

67．针对缺陷提供改进方案 Solutions To Defectives

68．对于降低成本的建议 Cost Reduction Advice

69．给客户专业的意见 Professional Advice

70．推荐其他同系列的产品 Other Series Recommendation

71．给客户*产品信息 Latest Products Information

72．告知售后服务电话 After-sale Service Hotline

第七天 其他日常工作 Other Daily Working

73．出差的自动回复 Auto-reply For Business Trip

74．通知客户展会安排 Fair Arrangement Inform

75．通知客户新网站完成 New Website Inform

76．公司地址变更通知 Updated Company Address Inform

77．邮箱地址变更通知 Email Change Inform

78．病假的自动回复 Auto-reply For Sick Leave

79．宣布公司的新规定 Announcing New Office Regulations

80．职务调动通知 Transfer Notification

81．内部工作调整通知 Internal Work AdjustmentNotification

82．休假通知 Annual Leave Announcement

83．离职通知 Resignation Announcement

84．退休通知 Retirement Announcement

第八天 私人往来 Personal Affairs

85．结婚通知 Marriage Announcement

86．请同事们聚餐 Inviting Co-workers To Dinner Party

87．产子通知 Announcing The Birth Of A Child

88．邀请客户聚餐 Inviting Customer For Lunch

89．跟客户讨论私人问题 Private Conversation With Customer

90．请客户帮忙 Seeking For Helping Hand

第九天 特别问候 Special Greetings

91．圣诞问候 X’mas Greetings

92．新年问候 New Year Greetings

93．春节问候 Chinese New Year Greetings

94．感恩节问候 Thanksgiving Day Greetings

95．万圣节问候 Halloween Greetings

96．长假问候 Holiday Greetings

97．祝贺新婚 Marriage Celebrating

98．祝贺升职 Promotion Celebrating

99．敬祝早日康复 Get-well Messages

100．寄送小礼物 Sending Out A Tiny Gift

第十天 细节问题 Issues In Detail

101．附件的问题 Attachment Issue

102．图片的问题 Photo Issue

103．邮件长短的问题 Content & Space Issue

104．签名的问题 Signature Issue

105．邮箱地址的问题 Email Address Issue

106．格式、行文、空格、空行和标点 Format, Writing Manner, BlankSpace, Blank Line & Punctuation

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十、文摘