Human resource management / 4th ed.

Career Prologue 5How to Make the Most of This Course 6How to Apply This Course to Your Career 8How to Maximize Your Chances of Success in Your Career 11Part1 Motivating Employees1 The Value of Motivation 24Decision Making: Responding to a Lack of Motivation 252 Theories on Motivation 25Hawthorne Studies 25Maslow's Hierarchy of Needs 26Herzberg's Job Satfction Study 27McGregor's Theory X and Theory Y 28Theory Z 29Expectancy Theory 29Self-Scoring Exercise: The Frazzle Factor 30Equity Theory 30Reinforcement Theory 31Motivational Guidelines Offered by Theories 32Decision Making: Determining How to .Motivate Employees 333 Motivating Disgrunded Employees Decision Making: Motivating Disgruntled Employees4 How Firms Can Enhance Job Satisfaction and MotivationAdequate Compensation Program 35Cross Functional Teamwork: Spreading Motivation across Business Functions 38Job Security 38Flexible Work Schedule 38Employee Involvement Programs 39Self-Scoring Exercise: Are You an Empowered Employee? 40Small Business Survey: Do Employees Want More Influence in Business Decisions? 41Comparison of Methods Used to Enhance Job Satisfaction 44Firms That Achieve the Highest Job Satisfaction Level 44GLobal Business: Motivating EmpLoyees across Countries 45Decision Making: Increasing Job Satisfaction 45College Health Club: Motivating Employees at CHC 46Summary 47Key Terms 48Review & Critical Thinking Questions 48Discussion Questions 48It's Your Decision: Motivating Employees at CHC 49Investing in a Business 49Case: Using Motivation to Enhance Performance 5oVideo Case: Motivating Employees at Valassis Communications, Inc. 5oInternet Applications 51Dell's Secret to Success 51In-Text Study Guide 52Part2 Hiring,Trining,and Evaluating Employees5 Human Resource Planning 58Forecasting Staffing Needs 58Job Analysis 58Recruiting 58Small Business Survey: Recruiting 63Decision Making: How to Recruit 656 Providing Equal Opportunity 65Federal Laws Related to Discrimination 65Diversity Incentives 66Decision Making: Ensuring Equal Opportunity in New Job Positions 687 Compensation Packages That Firms Offer 68Salary 68Stock Options 69Commissions 71Bonuses 71Profit Sharing 71Employee Benefits 71Small Business Survey: Do Firms Reward Employees for Customer Satfction? 72Small Business Survey: Which Employee Benfits Are Most Important to Employees? 72GLobaL Business: Compensating EmpLoyees across Countries 73Perquisites 73Comparison across Jobs 73DecMon Making: Selecting the Proper Compensation Package 748 Developing Skills of Employees 75Technical Skills 75Small Business Survey: How Do CEOs Allocate Their Time When Managing Employees? 76Decision-Making Skills 76Customer Service Skills 76Safety Skills 77Human Relations Skills 77Decision Making: Training Employees 789 Evaluation of Employee Performance 78Segmenting the Evaluation into Different Criteria 78Using a Performance Evaluation Form 79Assigning Weights to the Criteria 79Cross Functional Teamwork: How ]ob Responsbilities across Business Functions Can Complicate Performance Evaluatlons 82Steps for Proper Performance Evaluation 82Action Due to Performance Evaluations 83Dealing with Lawsuits by Fired Employees 83Employee Evaluation of Supervisors 84Decision Making: Evaluating Employees 85College Health Club: Developing Employee Skills and Evaluating Performance at CHC 85Summary 86Key Terms 87Review & Critical Thinking Questions 87Discussion Questions 88It's Your Decision: Hiring and Evaluating Employees at CHC 88Investing in a Business 89Case: Fitting )ob Positions 89Video Case: Recruiting and Training at VaLassis Communications 90Internet Applications 90Dell's Secret to Success 90In-Text Study Guide 91Appendix: Labor Unions 95Background on Unions 95History of Union Activities 95Trends in Union Popularity 96Negotiations between Unions and Management 96Salaries 96Job Security 97Management Rights 97Grievance Procedures 97Conflicts between Unions and Management 98Labor Strikes 98Management Response to Strikes 99Management Criticism of Unions 99How Firms Reduce Employees Desire fbr a Union 1 O0Answers to In-Text Study Guide 101Glossary 102