Management

Part1 Managing Effectively1Levels of Management 8Decision Making: Interaction among Management Layers 92Functions of Managers lOPlanning 10Cross Functional Teamwork: Interaction of Functions to Achieve the Strategic PLan 12Organizing14Leading 16GLobal Business: Conflicts with the Goal of a Multinational Corporation 18Controlling 19GLobal Business: Leadership Styles for GlobaL Business 20Integration of Management Functions 23Use of Technology and Software to Improve Management Functions 23Software to Improve Management Functions 24Decision Making: Using Managerial Functions to Make Decisions 253Managerial Skills 25Conceptual Skills 25Interpersonal Skills 26Technical Skills 26Decision-Making Skills 27Summary of Management Skills 28Decision Making: Determining the Required Management Skills 284How Managers Manage Time 29Set Proper Priorities 29Schedule Long 77me Intervals for Large Tasks 29Minimize Interruptions 29Small Business Survey: How Managers Run Meetings Efficiently 30Set Short- Term Goals 31Delegate Some Tasks to Employees 31Decision Making: How to Manage Time to Complete a Project 31 College Health Club: Planning at CHC32 Summary 33 Key Terms 34 Review & Critical Thinking Questions 34 Discussion Questions 35 College Health club: Managing at CHC35 Investing in a Business 35 Case: Applying Management Skills36 Video Case: Managing at Caribou Coffee36 Internet Applications 37 Dell's Secret to Success 37 In-Text Study Guide 385Purpose and Types of Organizational Structure 43How Organizational Structure Varies among Firms 44Impact of lnformation Technology on Organizational Structure 47Decision Making: Selecting an Organizational Structure476 Accountability in an Organizational Structure 48Role of the Board of Directors 48Small Business Survey: Who Are the Board Members of Small Firms? 49Oversight of the Internal Auditor 53Internal Control Process 53Decision Making: Oversight of an Organizational Structure547Distributing Authority among the Job Positions 54Centralization 54Decentralization 55Self-Scoring Exercise: How Decentralized Is Your Company? 56Global Business: How Organizational Structure Affects the Control of Foreign Operations 57Decision Making: Whether to Decentralize? 598Structures That Allow More Employee Input 59Matrix Organization59Intrapreneurship 60Informal Organizational Structure 61Decision Making: Creating an Effective Informal Structure 639Methods of Departmentalizing Tasks 64Departmentalize by Function64Departmentalize by Product 64Cross Functional Teamwork: Relationship between Organizational Structure and Production 65Departmentalize by Location66Global Business: Organizational Structure of a Multinational Corporation 67Departmentalize by Customer 67Cross Functional Teamwork: Interaction among Departments 68Decision Making: How to Departmentalize 69College Health Club: Departmentalizing Tasks at CHC69Summary 70Key Terms 71Review & Critical Thinking Questions 71Discussion Questions 72It's Your Decision: Organizational Structure at CHC72Investing in a Business 73Case: Creating an Organizational Structure73Video Case: Student Advantage74Internet Applications 74Dell's Secret to Success 75In-Text Study Guide 76Part3Improving Productivity and Quality10 Resources Used for the Production Process 8:Human Resources 82Materials 82Other Resources 83Combining the Resources for Production83Decision Making: Determining the Resources Needed 8411 Selecting a Site 84Factors Affecting the Site Decision 84Evaluating Possible Sites 85Small Business Survey: Location as a Competitive Advantage 86Global Business: Selecting a Foreign Production Site 87Decision Making: Choosing the Optimal Site 8712 Selecting the Design and Layout 88Factors Affecting Design and Layout 88Decision Making: Determining the Optimal Design and Layout 9113 Production Control 91Purchasing Materials 91Small Business Survey: Why Do Firms Outsource Rather Than ProduceSome Products Themselves? 92Inventory Control 94Routing 96Scheduling 96Quality Control 99Cross Functional Teamwork: Interaction of Functions Involved in Total Quality Management GLobal Business: Global Quality Standards 101Small Business Survey: Exposure to Liability Lawsuits 103Decision Making: Deciding on Quality Control 10414 Methods to Improve Production Efficiency 104Technology 105Economies of Scale106Restructuring 109Integration of the Production Tasks109Decision Making: Tradeoffs from Production Decisions111College Health Club: Average Cost at CHC111Summary 112Key Terms 113Review & Critical Thinking Questions 113Discussion Questions 114It's Your Decision: Production Decisions at CHC114 Investing in a Business 115Case: Selecting the Best Plant Site115Video Case: Quality Control at Canondale116Internet Applications II6Dell's Secret to Success 116In-Text Study Guide 117Answers to In-Text Study Guide 121Glossary 122