简介
本书具有以下特点：
一、本书在体系安排上作了新的尝试，突出了教育的相对独立性、教育自身发展的规律性和阶段性，而不是撕裂教育自身发展的历史关联，去屈从教育外部的历史事件，同时又注意了教育发展的历史大背景。
二、本书对历代学制的论述比较周详、完备、系统。且在前人基础上有所斟酌损益，对历史经验的总结匠心独具。
三、对教育思潮的论述，突破了以孤立的个人为中心的旧轨，本书注重上下衔接，纵横沟通，着力于剖解流派，考究源流，既溯其所自来，又辨其所当类，更明其所由去，读之颇觉脉络清晰，条理井然，褒贬有据，发人深省。
四、对各别教育家，作者摒弃了“一时代、二生平、三世界观、四教育作用、五教育目的……”的八股格式，而是区别对待。重点人物略述其生平，次要人物则开门见山，直陈其教育主张，不强行拼凑每个人物的世界观，不斤斤于在政治上给古人“定性”、定位。对于教育家的教育思想或主张，不是将内容硬性塞进现代教育学的框架，给古人披上时装，而是从实际出发，据史料立论，突出个性，从历史人物的原著中提取醒目的标题，避免了众人一貌。
五、本书对教育史实和历史人物的评鉴贯彻了历史唯物主义原理，有阶级分析而不妄贴阶级标签；重视经济、政治对教育的制约而不轻视教育的相对独立性和自身特点；不以政治上的是非和世界观的高下定教育观的臧否；是其所当是而非其所当非。
六、本书文理通顺，文字简练、清新、活泼，可读性强。
喻、熊二君在高等学校从事中国教育史的教学和研究已届10年，二君根基扎实，好学刻苦，才思敏慧。他们的教学一直深受欢迎，在科研成绩上硕果累累。现在，他们将10年寒窗的心得凝聚成为本书，这是一个可贺的收获。当然，美玉难得无瑕，创造性思维亦难免偶有失察，求全责备适足以戕害创新。学无止境，安知来者之不如今也?应作者之求，姑为之序。
目录
目录
Unit One What Is a Hotel?
Text What Is a Hotel?
Dialogue 1 Enquiring about the Accommodations and Facilities
Dialogue 2 Recommending Another Hotel
Dialogue 3 Finding the Right Hotel
Supplementary Reading Classification of Hotels
Exercises
Unit Two The Front Office(Ⅰ)
Text The Front Office
Dialogue 1 Making a Reservation
Dialogue 2 Registering a Guest
Dialogue 3 Bringing the Guest to Her Room
Supplementary Reading The Bell Service
Exercises
Unit Three The Front Office(Ⅱ)
Text The Business Center
Dialogue 1 Checking out of the Hotel
Dialogue 2 Cashing Checks for a Guest
Dialogue 3 At the Business Center
Supplementary Reading The History of Money
Exercises
Unit Four The Housekeeping Department(Ⅰ)
Text The Housekeeping Department
Dialogue 1 Showing the Guest to His Room
Dialogue 2 Cleaning the Guestroom
Dialogue 3 Introducing the Baby-sitting
Supplementary Reading Different Kinds of Rooms in a Hotel
Exercises
Unit Five The Housekeeping Department(Ⅱ)
Text The Laundry Service
Dialogue 1 Getting Information about the Laundry Service
Dialogue 2 Laundry Mix-up
Dialogue 3 Settling a Laundry Problem
Supplementary Reading The Dry Cleaner's
Exercises
Unit Six The Food and Beverage Department
Text The Food and Beverage Department
Dialogue 1 Calling in a Reservation
Dialogue 2 Recommending Dishes
Dialogue 3 Taking Orders
Supplementary Reading The Story of Chopsticks
Exercises
Unit Seven The Health and Recreation Center
Text The Health and Recreation Center
Dialogue 1 At the Fitness Center
Dialogue 2 At the Bowling Alley
Dialogue 3 At the Recreation Center
Supplementary Reading Traditional Chinese Medicine
Exercises
Unit Eight The Engineering and Maintenance Department
Text The Engineering and Maintenance Department
Dialogue 1 Dealing with the Maintenance of the Room
Dialogue 2 Dealing with an Elevator Accident
Dialogue 3 A Car Service Appointment
Supplementary Reading Hotel Construction:Design and Functionality
Exercises
Unit Nine The Security Department and Human Resources Department
Text The Security Department
Dialogue 1 Lost and Found
Dialogue 2 A Job Interview
Dialogue 3 Job Rotation
Supplementary Reading The Human Resources Department
Exercises
Unit Ten Handling Complaints
Text How to Deal with Complaints Skillfully
Dialogue 1 Changing a Room
Dialogue 2 Handling Complaints about Food
Dialogue 3 Handling Complaints about Delayed Service
Supplementary Reading Achieving 100％ Customer Satisfaction
Exercises
Keys to Exercises
参考文献
M[
Unit One What Is a Hotel?
Text What Is a Hotel?
Dialogue 1 Enquiring about the Accommodations and Facilities
Dialogue 2 Recommending Another Hotel
Dialogue 3 Finding the Right Hotel
Supplementary Reading Classification of Hotels
Exercises
Unit Two The Front Office(Ⅰ)
Text The Front Office
Dialogue 1 Making a Reservation
Dialogue 2 Registering a Guest
Dialogue 3 Bringing the Guest to Her Room
Supplementary Reading The Bell Service
Exercises
Unit Three The Front Office(Ⅱ)
Text The Business Center
Dialogue 1 Checking out of the Hotel
Dialogue 2 Cashing Checks for a Guest
Dialogue 3 At the Business Center
Supplementary Reading The History of Money
Exercises
Unit Four The Housekeeping Department(Ⅰ)
Text The Housekeeping Department
Dialogue 1 Showing the Guest to His Room
Dialogue 2 Cleaning the Guestroom
Dialogue 3 Introducing the Baby-sitting
Supplementary Reading Different Kinds of Rooms in a Hotel
Exercises
Unit Five The Housekeeping Department(Ⅱ)
Text The Laundry Service
Dialogue 1 Getting Information about the Laundry Service
Dialogue 2 Laundry Mix-up
Dialogue 3 Settling a Laundry Problem
Supplementary Reading The Dry Cleaner's
Exercises
Unit Six The Food and Beverage Department
Text The Food and Beverage Department
Dialogue 1 Calling in a Reservation
Dialogue 2 Recommending Dishes
Dialogue 3 Taking Orders
Supplementary Reading The Story of Chopsticks
Exercises
Unit Seven The Health and Recreation Center
Text The Health and Recreation Center
Dialogue 1 At the Fitness Center
Dialogue 2 At the Bowling Alley
Dialogue 3 At the Recreation Center
Supplementary Reading Traditional Chinese Medicine
Exercises
Unit Eight The Engineering and Maintenance Department
Text The Engineering and Maintenance Department
Dialogue 1 Dealing with the Maintenance of the Room
Dialogue 2 Dealing with an Elevator Accident
Dialogue 3 A Car Service Appointment
Supplementary Reading Hotel Construction:Design and Functionality
Exercises
Unit Nine The Security Department and Human Resources Department
Text The Security Department
Dialogue 1 Lost and Found
Dialogue 2 A Job Interview
Dialogue 3 Job Rotation
Supplementary Reading The Human Resources Department
Exercises
Unit Ten Handling Complaints
Text How to Deal with Complaints Skillfully
Dialogue 1 Changing a Room
Dialogue 2 Handling Complaints about Food
Dialogue 3 Handling Complaints about Delayed Service
Supplementary Reading Achieving 100％ Customer Satisfaction
Exercises
Keys to Exercises
参考文献
M[
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