基于项目的管理手册 : 领导组织级战略变革 / 3rd ed.

　　Preface
　　Acknowledgments
　　Chapter 1: Leading Change through Projects
　　 1.1 Projects and their Management
　　 1.2 The Process Approach
　　 1.3 The Management of Projects and this Book
　　 1.4 Images of Projects
　　 Summary
　　 References
　　Part 1: Managing the Context
　　Chapter 2: Projects for Delivering Beneficial Change
　　 2.1 Identifying the Need for Performance Improvement
　　 2.2 Diagnosing the Change Required
　　 2.3 The Benefits Map
　　 2.4 Projects for Implementing Corporate Strategy
　　 Summary
　　 References
　　Chapter 3: Project Success and Strategy
　　 3.1 Project Success Criteria
　　 3.2 Key Performance Indicators
　　 3.3 Project Success Factors
　　 3.4 The Strategic Management of Projects
　　 3.5 Principles of Project Management
　　 Summary
　　 References
　　Chapter 4: The People Involved
　　 4.1 Reactions to Change
　　 4.2 Managing Stakeholders
　　 4.3 Communicating with Stakeholders
　　 4.4 Project Teams
　　 4.5 Leading Projects
　　 Summary
　　 References
　　Part 2: Managing Performance
　　Chapter 5: Managing Scope
　　 5.1 Principles of Scope Management
　　 5.2 Project Definition
　　 5.3 Planning at the Strategic Level: Milestone Plans
　　 5.4 Planning at Lower Levels
　　 5.5 Applications
　　 Summary
　　 References
　　Chapter 6: Managing Project Organization
　　 6.1 Principles
　　 6.2 The External Organization
　　 6.3 The Internal Organization
　　 6.4 Responsibility Charts
　　 Summary
　　 References
　　Chapter 7: Managing Quality
　　 7.1 Quality in the Context of Projects
　　 7.2 Achieving Quality on Projects
　　 7.3 Configuration Management
　　 Summary
　　 References
　　Chapter 8: Managing Cost
　　 8.1 Estimating Costs
　　 8.2 Types of Costs
　　 8.3 Estimating Techniques
　　 8.4 Controlling Costs: Obtaining Value for Money
　　 Summary
　　 References
　　Chapter 9: Managing Time
　　 9.1 The Time Schedule
　　 9.2 Estimating Duration
　　 9.3 Calculating the Schedule with Networks
　　 9.4 Resource Histograms and Resource Smoothing
　　 9.5 Controlling Time
　　 Summary
　　 References
　　Chapter 10: Managing Risk
　　 10.1 The Risk Management Process
　　 10.2 ldentifying Risk
　　 10.3 Assessing Risk
　　 10.4 Analyzing Risk
　　 10.5 Managing Risk
　　 Summary
　　 References
　　Part 3: Managing the Process
　　Chapter 11: The Project Process
　　 11.1 The Project and Product Life Cycle
　　 11.2 The Feasibility Study
　　 11.3 The Design Phase
　　 11.4 New Product Development
　　 11.5 Concurrent Engineering
　　 11.6 Information Systems Projects
　　 Summary
　　 References
　　Chapter 12: Project Start-Up
　　 12.1 The Start-Up Process
　　 12.2 Start-Up Workshops
　　 12.3 Project Definition Report and Manual
　　 Summary
　　 References
　　Chapter 13: Project Execution and Control
　　 13.1 Resourcing a Project
　　 13.2 Implementation Planning
　　 13.3 Allocating Work
　　 13.4 Requirements for Effective Control
　　 13.5 Gathering Data and Calculating Progress
　　 13.6 Taking Action
　　 Summary
　　 References
　　Chapter 14: Project Close Out
　　 14.1 Timely and Efficient Completion
　　 14.2 Transferring the Asset to the Users
　　 14.3 Embedding the Change and Obtaining Benefit
　　 14.4 Disbanding the Team
　　 14.5 Postcompletion Reviews
　　 Summary
　　 References
　　Part 4: Governance of Project-Based Management
　　Chapter 15: Project Governance
　　 15.1 Governance
　　 15.2 Governance of the Project
　　 15.3 The Principal-Agent Relationship
　　 15.4 Communication between the Project Manager and Sponsor
　　 Summary
　　 References
　　Chapter 16: Program and Portfolio Management
　　 16.1 Definitions
　　 16.2 Managing Portfolios
　　 16.3 Managing Programs
　　 16.4 The Project Office
　　 Summary
　　 References
　　Chapter 17: Developing Organizational Capability
　　 17.1 Defining Capability
　　 17.2 Developing Individual Competence
　　 17.3 Developing Organizational Capability
　　 17.4 Improving Organizational Capability
　　 17.5 Knowledge Management
　　 17.6 Competency Traps
　　 Summary
　　 References
　　Chapter 18: Governance of the Project-Based Organization
　　 18.1 Governance ofProjectManagement
　　 18.2 Conducting Audits
　　 18.3 Conducting Health Checks
　　 18.4 End-of-Stage Reviews
　　 Summary
　　 References
　　Chapter 19: International Projects
　　 19.1 Types of International Project
　　 19.2 The Problem of International Projects
　　 19.3 Managing Culture
　　 Summary
　　 References
　　Chapter 20: Epilogue
　　 20.1 Principles of Project Management
　　 20.2 Key Success Factors
　　Appendix A: Project Definition Report for the CRMO Rationalization Project
　　Appendix B: Project Control Documents for the CRMO Rationalization Project
　　Subject index
　　Author and Source Index
　　Project Index