简介
《饭店英语》根据星级酒店用人标准而编写。编者以酒店各部门工作职责为中心，将英语学习与部门各岗位服务功能和工作流程相结合，通过设计不同的学习任务，形成不同岗位的语言学习实训模块。通过这些实训模块的综合实践，提高学习者的酒店工作实用技能，包括酒店英语语言能力，酒店服务技能，信息分析与处理能力，团队合作能力和自主学习提高的能力。同时，编者在每章均设计了酒店服务案例分析环节，通过对案例的解读与分析，进一步提高学生的服务意识与发现问题、解决问题的能力。
目录
Chapter 1 Front Desk
Unit 1 Room Reservation
Unit 2 Check-in
Unit 3 Changing the Room and Extending Stay
Unit 4 Foreign Currency Exchange
Unit 5 Check-out
Unit 6 Inquiry Service
Chapter 2 Concierge Services
Unit 1 Bellman's Services
Unit 2 Showing the Way to the Front Desk and the Room
Unit 3 Delivery of Luggage
Unit 4 Introducing Facilities Services
Unit 5 Left-luggage
Unit 6 Other Services
Chapter 3 Housekeeping
Unit 1 Cleaning the Room
Unit 2 Laundry Service
Unit 3 Introduction to Room Facilities
Unit 4 Maintenance Service
Unit 5 Replenishment of Amenities
Unit 6 Room Service
Unit 7 Lost and Found
Unit 8 Dealing with Emergency
Chapter 4 Switchboard Service
Unit 1 Switch Lines
Unit 2 Services for the Rates of Calls
Unit 3 Morning Call Service
Chapter 5 Serving at Meals
Unit 1 Reservation
Unit 2 Receiving the Guest
Unit 3 Taking Orders for Food
Unit 4 Rushing Orders
Unit 5 Paying the Bill
Unit 6 Buffet Service
Unit 7 Banquet Service
Unit 8 Dealing with Complaints
Chapter 6 At the Bar
Unit 1 Recommendation at the Bar
Unit 2 Chatting with the Guest
Unit 3 Serving the Drunken Guest
Chapter 7 Recreation and Entertainment Department
Unit 1 Health Center
Unit 2 Body Care Service
Unit 3 Bath Service
Unit 4 Recreational Service
Chapter 8 Business Center
Unit 1 Secretarial Service
Unit 2 Ticket-booking Service
Unit 3 Offering Information
Unit 4 Entrusted Services
Chapter 9 Shopping Arcade
Unit 1 Shopping
Unit 2 Telling the Price
Unit 3 Returning Goods
Unit 4 Handling Complaints
参考文献
Unit 1 Room Reservation
Unit 2 Check-in
Unit 3 Changing the Room and Extending Stay
Unit 4 Foreign Currency Exchange
Unit 5 Check-out
Unit 6 Inquiry Service
Chapter 2 Concierge Services
Unit 1 Bellman's Services
Unit 2 Showing the Way to the Front Desk and the Room
Unit 3 Delivery of Luggage
Unit 4 Introducing Facilities Services
Unit 5 Left-luggage
Unit 6 Other Services
Chapter 3 Housekeeping
Unit 1 Cleaning the Room
Unit 2 Laundry Service
Unit 3 Introduction to Room Facilities
Unit 4 Maintenance Service
Unit 5 Replenishment of Amenities
Unit 6 Room Service
Unit 7 Lost and Found
Unit 8 Dealing with Emergency
Chapter 4 Switchboard Service
Unit 1 Switch Lines
Unit 2 Services for the Rates of Calls
Unit 3 Morning Call Service
Chapter 5 Serving at Meals
Unit 1 Reservation
Unit 2 Receiving the Guest
Unit 3 Taking Orders for Food
Unit 4 Rushing Orders
Unit 5 Paying the Bill
Unit 6 Buffet Service
Unit 7 Banquet Service
Unit 8 Dealing with Complaints
Chapter 6 At the Bar
Unit 1 Recommendation at the Bar
Unit 2 Chatting with the Guest
Unit 3 Serving the Drunken Guest
Chapter 7 Recreation and Entertainment Department
Unit 1 Health Center
Unit 2 Body Care Service
Unit 3 Bath Service
Unit 4 Recreational Service
Chapter 8 Business Center
Unit 1 Secretarial Service
Unit 2 Ticket-booking Service
Unit 3 Offering Information
Unit 4 Entrusted Services
Chapter 9 Shopping Arcade
Unit 1 Shopping
Unit 2 Telling the Price
Unit 3 Returning Goods
Unit 4 Handling Complaints
参考文献
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