English for Outbound Tour Leaders

UNIT I AT THE AIRPoRT第一单元在机场 Working Procedures工作流程简介 Special Terms专业词汇储备 Conversation Guidance会话指导 Lesson 1 Check-in at the Airport 第1课 办理登机手续 1．At the Information Desk(在问讯处) 2．At the Check-in Counter(换登机牌) 3．Luggage Check-in(办理行李托运) 4．Transit and Transfer(过境与转机) 5．Getting Aboard a Plane(登机) 6．Airport Announcements(机场广播) Lesson 2 Immigration and Emigration 第2课 办理入、出境手续 1．Immigration Formalities(办理入境手续) 2．Luggage Claiming(提取行李) 3．Customs Clearance(通过海关) 4．Security Check(行李安检) 5．Emigration Formalities(办理出境手续) 6．Tax Refund(办理退税手续) Lesson 3 Dealing with Special Situations 第3课 特殊情况处理 1．Flight Is Delayed(航班延误) 2．Boarding Pass Is Lost(登机牌丢失) 3．Luggage Is MIssing(行李件数短缺) 4．Luggage Is Misplaced(行李错挂航班) Sentence Storage语句装备库 Appendix附录 1．Boarding Pass(登机牌示例) 2．Codes of Major Airlines in the World(世界各国主要航空公司代码) 3．Types of Aircraf_ts(飞机型号) 4．Airport Signs(机场指示牌) 5．Immigration Cards(出入境卡) (1)Arrival Card of Hong Kong SAR，China(旅客抵港申报表) (2)Arrival/Departure Card of Japan(日本入出境卡) (3)Arrival/Departure Card of the Republic of Korea(韩国入出境卡) (4)Arrival/Departure Card of Thailand(泰国入出境卡) (5)Disembarkation/Embarkation Form of Singapore(新加坡入出境卡) (6)Arrival/Departure Card of Indonesia(印度尼西亚入出境卡) (7)Arrival/Departure Card and Customs Declaration Form of Malaysia(马来西亚入出境卡及海关申报单) (8)Arrival Card of Russia(俄罗斯入境卡) (9)Landing Card ofthe UK(英国入境卡) (10)Disembarkation Card of the France(法国入境卡) ……第二单元 在飞机上第三单元 在酒店第四单元 配合的陪工作第五单元 自由活动日