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简介
《酒店英语》是高职高专行业英语系列教材之一，其目的是向学生传授
与酒店管理和服务相关的英语知识。全书一共分为五章。第一章对酒店业进
行了详细的介绍，如酒店的结构、岗位职责及客人的住店常识等；第二、三
、四、五章分别对前台服务、客房服务、餐饭服务和辅助性服务进行了详细
的说明与介绍。同时本书作者还针对酒店英语的使用特点而编写了大量的听
力与口语练习。通过这些练习，学生可以掌握一般的酒店英语并能在实际的
工作中较好地运用。
目录
Chapter 1 A Brief Introduction of Hotel Industry
Unit 1 The Structure of a Hotel
Unit 2 The Function of Each Position
Unit 3 Basic Knowledge for Staying in a Hotel
Chapter 2 Front Office Services
Unit 1 Room Reservations
Unit 2 Check-in
Unit 3 Bellman
Unit 4 Check-out
Chapter 3 Housekeeping Services
Unit 1 Chamber Service
Unit 2 Laundry Service
Unit 3 Miscellaneous Service
Unit 4 Special Problems
Chapter 4 Food and Beverage Services
Unit 1 Table Reservation
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Dealing with Complaints
Chapter 5 Auxiliary Services
Unit 1 Services for Business
Unit 2 Services for Meeting and Exhibition
Unit 3 Services for Sports and Recreation
Unit 4 Services for Tourism
Glossary
Unit 1 The Structure of a Hotel
Unit 2 The Function of Each Position
Unit 3 Basic Knowledge for Staying in a Hotel
Chapter 2 Front Office Services
Unit 1 Room Reservations
Unit 2 Check-in
Unit 3 Bellman
Unit 4 Check-out
Chapter 3 Housekeeping Services
Unit 1 Chamber Service
Unit 2 Laundry Service
Unit 3 Miscellaneous Service
Unit 4 Special Problems
Chapter 4 Food and Beverage Services
Unit 1 Table Reservation
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Dealing with Complaints
Chapter 5 Auxiliary Services
Unit 1 Services for Business
Unit 2 Services for Meeting and Exhibition
Unit 3 Services for Sports and Recreation
Unit 4 Services for Tourism
Glossary
Hotel English
- 名称
- 类型
- 大小
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