Business English 300

书名页 1

版权页 2

前言 3

目录 4

Unit 1 INTRODUCING介绍 12

Int roducing Yourself 自我介绍 12

Introducing a Colleague 介绍同事 12

Gr eeting People 问候 13

Unit 2 ENTERTAINING VISITORS款待来宾 23

Invit ing 邀请 23

Thank ing 致谢 23

Small T alks 闲聊 24

Unit 3 STAYING AT A HOTEL住旅馆 34

Book ing into a Hotel 登记住宿 34

Making Polite Requests 礼貌请求 34

Order ing a Meal 用膳 35

Unit 4 MAKING APPOINTMENTS约会 45

Asking for a Meet ing 约会 45

Fixing T imes and Dates确定时间和日期 45

Gett ing People t o Do Things要求他人做事 46

Unit 5 MAKING ARRANGEMENTS作安排 57

Expressing Int entions 表明意向 57

Making Enquiries 询问 57

Unit 6 LEADING THE WAY引路 70

Asking for Direct ions 问路 70

Leading t he Way 引路 70

Asking for Advice 征求意见 71

Unit 7 TRAVELLING ONBUSINESS差旅 81

Making an Airline Reservat ion 预订机票 81

Checking in at the Airport 机场验票 81

Checking out of a Hotel 旅馆结帐 82

Unit 8 USING THETELEPHONE打电话 93

Star ting a T elephone Conversation电话开场白 93

Responding t o Problems 接电话 93

Taking Messages 留言 94

Unit 9 RESCHEDULING PLANSAND ARRANGEMENTS重新计划和安排 104

Interrupting Politely 礼貌插话 104

Rescheduling Plans 重新制订计划 104

Unit 10 SHOWING VISITORSAROUND THE COMPANY带领来宾参观 118

T alking about the Company 介绍公司 118

Giving Opinions 发表见解 119

Unit 11 BUSINESS WRITING经贸书信写作 130

Beginning and Ending Let ters信件开头、结尾 130

Proposing Solut ions 提供解决方案 130

Expr essing Opinions 阐明观点 131

Unit 12 PRESENTING APRODUCT介绍产品 141

Making a Formal Present ation正式产品介绍 141

Describing a New Pr oduct 描述新产品 142

Unit 13 EXPLAINING HOWSOMETHING WORKS进行解释操作说明 154

Asking for Explanation 请求解释 154

Offering Explanat ions 提供解释 155

Unit 14 COMPLAININGABOUT PRODUCTSAND SERVICES( I )抱怨产品、服务质量( 一) 166

Describing Pr oblems 描述问题 166

Dealing wit h Complaints 处理投诉 166

Promising t o Do Something 许诺 167

Unit 15 COMPLAINING ABOUTPRODUCTS ANDSERVICES ( II )抱怨产品、服务质量( 二) 179

Making Claims 索赔 179

Dealing with Claims 处理索赔事项 180

Unit 16 ANALYSING YOURCOMPETITORS分析竞争对手 192

Evaluating New Products 评价新产品 192

Expr essing Possibility 表明可能性 192

Star ting and Ending Meetings会议开始、结束 193

Unit 17 COMPARING PRODUCTSAND PRICES比较产品、价格 204

Comparing Product s and Retails比较产品和零售业务 204

Descr ibing Similar Product s 描述同类产品 205

Unit 18 NEGOTIATING PRICES价格谈判 216

Saying What You Want 阐明所需 216

Making Offers 报价 216

T urning down Offer s 不接受报价 217

Unit 19 NEGOTIATINGDELIVERY交货谈判 228

Discussing Possible Delivery Dates讨论交货日期 228

Suggesting Doing Something 建议做某事 228

Making Counter -Proposals 讨价还价 229

Unit 20 CONCLUDING A DEAL成交 240

T rying t o Reach an Agreement设法达成协议 240

Summarizing What You Have Done总结所做的事 240

AppendixKEY TO THE PRACTICE练习答案 252

VOCABULARY词汇表 277