Intercultural competence:interpersonal communication across cultures

　　Preface
　　part one Communication and Intercultural Competence
　　 1 Introduction to Intercultural Competence
　　 The Imperative for Intercultural Competence
　　 The Economic Imperative for Intercultural Competence
　　 The Technological Imperative for Intercultural Competence
　　 The Demographic Imperative for Intercultural Competence
　　 The Peace Imperative for Intercultural Competence
　　 Communication
　　 Defining Communication
　　 Characteristics of Communication
　　 Interpersonal Communication
　　 The Challenge of Communicating in an Intercultural World
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 2 Culture and Intercultural Communication
　　 Culture
　　 Defining Culture for the Study of Communication
　　 Culture and Related Terms
　　 Why Cultures Differ
　　 Forces That Maintain Cultural Differences
　　 The Interrelatedness of Cultural Forces
　　 Intercultural Communication
　　 Examples of Intercultural Interactions
　　 Similarities and Differences between Communicators
　　 Definition of Intercultural Communication
　　 Intercultural Communication and Related Terms
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 3 Intercultural Communication Competence
　　 The United States as an Intercultural Community
　　 Metaphors of U.S. Cultural Diversity
　　 What Do You Call Someone from the United States of America?
　　 Cultural Groups in the United States
　　 Competence and Intercultural Communication
　　 Intercultural Communication Competence
　　 The Components of Intercultural Competence
　　 Basic Tools for Improving Intercultural Competence
　　 The BASICs of Intercultural Competence
　　 Description, Interpretation, and Evaluation
　　 Summary
　　 For Discussion
　　 For Further Reading
　　part two Cultural Differences in Communication
　　 4 Cultural Patterns and Communication! Foundations
　　 Defining Cultural Patterns
　　 Components of Cultural Patterns
　　 Beliefs
　　 Values
　　 Norms
　　 Social Practices
　　 Characteristics of Cultural Patterns
　　 The Functions of Cultural Patterns
　　 An Overview of Cultural Patterns
　　 Cultural Patterns and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 5 Cultural Patterns and Communication: Taxonomies
　　 Hall's High-and Low-Context Cultural Taxonomy
　　 Use of Covert and Overt Messages
　　 Importance of Ingroups and Outgroups
　　 Orientation to Time
　　 Hofstede's Cultural Taxonomy
　　 Individualism versus Collectivism
　　 Uncertainty Avoidance
　　 Power Distance
　　 Masculinity versus Femininity
　　 Long-Term versus Short-Term Time Orientation
　　 Comparing Hofs.tede's Five Dimensions
　　 Confucian Cultural Patterns
　　 Cultural Taxonomies and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 6 Cultural Identity, Cultural Biases, and Intercultural Contact
　　 Cultural Identity
　　 The Nature of Identity
　　 The Formation of Cultural Identity
　　 Characteristics of Cultural Identity
　　 Cultural Biases
　　 Social Categorizing
　　 Ethnocentrism
　　 Stereotyping
　　 Prejudice
　　 Discrimination
　　 Racism
　　 Intercultural Contact
　　 Dominance and Subordination between Groups
　　 Attitudes among Cultural Members
　　 Outcomes of Intercultural Contact
　　 Becoming an Interculturally Competent Communicator
　　 Identity, Biases, Contact, and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　part three Coding Intercultural Communication
　　 7 Verbal Intercultural Communication
　　 The Power of Language in Intercultural Communication
　　 Definition of Verbal Codes
　　 The Features of Language
　　 Rule-Systems in Verbal Codes
　　 Interpretation and Intercultural Communication
　　 Language, Thought, Culture, and Intercultural Communication
　　 The Sapir-Whorf Hypothesis of Linguistic Relativity
　　 Language and Intercultural Communication
　　 Verbal Codes and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 8 Nonverbal Intercultural Communication
　　 Definition of Nonverbal Codes
　　 Characteristics of Nonverbal Codes
　　 Relationship of Nonverbal to Verbal Communication
　　 Cultural Universals in Nonverbal Communication
　　 Cultural Variations in Nonverbal Communication
　　 Nonverbal Messages in Intercultural Communication
　　 Body Movements
　　 Space
　　 Touch
　　 Time
　　 Voice
　　 Other Nonverbal Code Systems
　　 Synchrony of Nonverbal Communication Codes
　　 Nonverbal Communication and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 9 The Effects of Code Usage in Intercultural Communication
　　 Preferences in the Organization of Verbal Codes
　　 Organizational Preferences in the Use of U.S. English
　　 Organizational Preferences in Other Languages and Cultures
　　 Cultural Variations in Persuasion
　　 Persuasion in Intercultural Encounters
　　 Cultural Differences in What Is Acceptable as Evidence
　　 Cultural Differences in What Is Considered Reasonable
　　 Cultural Differences in Styles of Persuasion
　　 Cultural Variations in the Structure of Conversations
　　 Value of Talk and Silence
　　 Rules for Conversations
　　 Effects of Code Usage on Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　part four Communication in Intercultural Relationships
　　 10 Intercultural Competence in Interpersonal Relationships
　　 Cultural Variations in Interpersonal Relationships
　　 Types of Interpersonal Relationships
　　 Dimensions of Interpersonal Relationships
　　 Dynamics of Interpersonal Relationships
　　 The Maintenance of Face in Interpersonal Relationships
　　 Types of Face Needs
　　 Facework and Interpersonal Communication
　　 Facework and Intercultural Communication
　　 Improving Intercultural Relationships
　　 Learning about People from Other Cultures
　　 Sharing Oneself with People from Other Cultures
　　 Handling Differences in Intercultural Relationships
　　 Interpersonal Relationships and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 11 Episodes, Contexts, and Intercultural Interactions
　　 Social Episodes in Intercultural Relationships
　　 The Nature of Social Episodes
　　 Components of Social Episodes
　　 Contexts for Intercultural Communication
　　 The Health Care Context
　　 The Educational Context
　　 The Business Context
　　 Episodes, Contexts, and Intercultural Competence
　　 Summary
　　 For Discussion
　　 For Further Reading
　　 12 The Potential for Intercultural Competence
　　 The Ethics of Intercultural Competence
　　 When in Rome...
　　 Are Cultural Values Relative or Universal?
　　 Do the Ends Justify the Means?
　　 Ethics--Your Choices
　　 The Perils and Prospects for Intercultural Competence
　　 Impact of National and International Events on Intercultural Communication
　　 Forces That Pull Us Together and Apart
　　 Summary
　　 Concluding Remarks
　　 For Discussion
　　 For Further Reading
　　Resources
　　Intercultural Films
　　Online Resources
　　Notes
　　Photo Credits
　　Text Credits
　　Author Index
　　Subject Index