简介
本书第一章提供您实用的沟通技巧与原则，这是确保您成为成功的沟通者所必需具备的条件。全书共分23章，从日常生活、在机场和旅馆，到商务沟通等，应有尽有，深入浅出。收集216个极富临场感的会话，使您不论在购物，在租车，在医院，在机场。在旅馆，或是与客户商洽时，都能立即进入角色，不再唯唯诺诺，有口难言！
目录
CHAPTER1 沟通绝招40
CHAPTER2 餐厅/RESTAURANT
CHAPTER3 银行?邮局/BANK?POST OFFICE
CHAPTER4 租车/RENTING A CAR
CHAPTER5 交通事故/CAR ACCIDENT
CHAPTER6 购物/SHOPPING
CHAPTER7 戏院?电影院/THEARE?CINEMA
CHAPTER8 美容院?理发院/BEAUTY PARLOR?BARBERSHOP
CHAPTER9 医院/HOSPITAL
CHAPTER10 看病/SEEING THE DOCTOR
CHAPTER11 药方?杂货店/DRUGSTORE
CHAPTER12 机场/AIRPORT
CHAPTER13 从机场到旅馆/FROM THE AIRPORT TO THE HOTEL
CHAPTER14 旅馆/HOTEL
CHAPTER15 打电话给客户/CALLING CUSTOMERS
CHAPTER16 访问客户/VISITING CUSTOMERS
CHAPTER17 与客户寒喧/SMALL TALK WITH CUSTOMERS
CHAPTER18 展示样品/SHOWING SAMPLES
CHAPTER19 涨价/PRACE INCREASES
CHAPTER20 客户的抱怨/CUSTOMER'S COMPLAINS
CHAPTER21 签约/SIGNING CONTRACTS
CHAPTER22 与客户共餐/DINING WITH CUSTOMERS
CHAPTER23 道别/GOODBY
CHAPTER2 餐厅/RESTAURANT
CHAPTER3 银行?邮局/BANK?POST OFFICE
CHAPTER4 租车/RENTING A CAR
CHAPTER5 交通事故/CAR ACCIDENT
CHAPTER6 购物/SHOPPING
CHAPTER7 戏院?电影院/THEARE?CINEMA
CHAPTER8 美容院?理发院/BEAUTY PARLOR?BARBERSHOP
CHAPTER9 医院/HOSPITAL
CHAPTER10 看病/SEEING THE DOCTOR
CHAPTER11 药方?杂货店/DRUGSTORE
CHAPTER12 机场/AIRPORT
CHAPTER13 从机场到旅馆/FROM THE AIRPORT TO THE HOTEL
CHAPTER14 旅馆/HOTEL
CHAPTER15 打电话给客户/CALLING CUSTOMERS
CHAPTER16 访问客户/VISITING CUSTOMERS
CHAPTER17 与客户寒喧/SMALL TALK WITH CUSTOMERS
CHAPTER18 展示样品/SHOWING SAMPLES
CHAPTER19 涨价/PRACE INCREASES
CHAPTER20 客户的抱怨/CUSTOMER'S COMPLAINS
CHAPTER21 签约/SIGNING CONTRACTS
CHAPTER22 与客户共餐/DINING WITH CUSTOMERS
CHAPTER23 道别/GOODBY
和老外沟通技巧
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