Touchpoints: Creating Powerful Leadership Connections In The Smallest Of Moments
副标题：无
作 者：Douglas
分类号：
ISBN：9781118004357
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简介
Most leaders feel the inevitable interruptions in theirjam-packed days are troublesome. But in TouchPoints,Conant and Norgaard argue that these—and every point of contactwith other people—are overlooked opportunities for leaders toincrease their impact and promote their organization's strategy andvalues. Through previously untold stories from Conant's tenure asCEO of Campbell Soup Company and Norgaard's vast consultingexperience, the authors show that a leader's impact and legacy arebuilt through hundreds, even thousands, of interactive moments intime. The good news is that anyone can develop "TouchPoint" masteryby focusing on three essential components: head, heart, andhands.
目录
Editor's Note.
Foreword.
Preface.
1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION.
2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS.
3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY.
4 USE YOUR HEART: THE COMMITMENT TO REFLECTION.
5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE.
6 MASTERING THE TOUCH: HOW CAN I HELP?
CODA.
Recommended Reading.
Acknowledgments.
About the Authors.
Index.
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