English and Chinese Communication Models for Today’s Executives

第一部分 查询信件 Inquiry Letters
Business Inquiries 商业查询
Model 1 For samples and details
文例1 有关样板货品细节查询
Model 2 On business coference at hotel
文例2 酒店内举行会议订房查询细节
Model 3 Quotation inquiry
文例3 报价查询
Model 4 TO solicit as buying agent
文例4 自荐为采购代理
Replies to Inquiries 答复询问
Model 5 About prices
文例5 有关询价的答复
Model 6 To investment inquiry
文例6 答复询问投资事宜
Model 7 To business inquiry 1
文例7 答复有关商业查询之一
Model 8 To business inquiry 2
文例8 答复有关商业查询之二
Model 9 To business inquiry 3
文例9 答复有关商业查询之三
Model 10 To business inquiry 4
文例10 答复有关商业查询之四
Model 11 To business inquiry 5
文例11 答复有关商业查询之五
Model 12 To subscription inquiry
文例12 答复订购查询
Model 13 Referring inquiry elsewhere
文例13 转达有关查询至另外机构
第二部分 确认信件 Letters of Acknowledgement
Replies to Business Orders 答复有关订单
Model 14 Order 1
文例14 答复订单之一
Model 15 Order 2
文例15 答复订单之二
Model 16 Order 3
文例16 答复订单之三
Model 17 Order 4
文例17 答复订单之四
Replies to Invoice Problems 回答有关发票问题
Model 18 Request for breakdown information
文例18 回答详细列明数目的要求
Model 19 Invoice replacement
文例19 发票更换
Replies on Claims 答复有关赔偿要求
Model 20 Claims for indemnity by an insurance firm
文例20 答复有关申请保险公司赔偿事宜
Replies of A Personal Nature 个人信件的回复
Model 21 To inquiry on printed matter
文例21 回答有关印刷品的查询
第三部分 有关订单及更改事项的信函 Correspondence Related to Orders and Adjustments
Quotations 报价
Model 22 Request
文例22 要求报价
Model 23 Reply
文例23 报价答复信
Order Placements 落订单
Model 24 Sample 1
文例24 订单样本之一
Model 25 Sample 2
文例25 订单样本之二
Model 26 Sample 3
文例26 订单样本之三
Letters related to Shipment of Goods 有关船运信件
Model 27 To request replacement for damaged goods
文例27 要求替换损毁货品
Model 28 To confirm replacement of defective goods
文例28 确实更换损毁货品信件
Model 29 Buyer's reply on receipt of samples
文例29 买方收到样本后的回复
Amendments to Service Charges 更改收费通知
Model 30 Amendments to financial services charges
文例30 更改服务收费
第四部分 销售跟进信件 Sales Follow-ups
Declining Price-cuts 为贵价自辩
Model 31 Defending non-competitive quotation
文例31 为贵价自辩
Model 32 Declining request for discount
文例32 拒绝提供折扣
Model 33 Prices
文例33 商讨有关价格
Model 34 Sales trip follow-up
文例34 商业出差探访之后联络
Model 35 Seeking agents
文例35 寻找代理人
Acceptance of Adjusted Payment 接受条件调整
Model 36 Price increase
文例36 接受条件调整
Model 37 Sample 1
文例37 样本之一
Model 38 Sample 2
文例38 样本之二
Request for Discount 要求对方折扣信函
Model 39 Sample 1
文例39 样本之一
Model 40 Sample 2
文例40 样本之二
Agreeing to Better Terms 接受提供更优惠条件
Model 41 Sample 1
文例41 样本之一
Model 42 Sample 2
文例42 样本之二
Confirmation 确认信件
Model 43 For certainty of delivery on schedule
文例43 确实付货日期
Model 44 For regular orders
文例44 确认经常性订单
第五部分 有关信用问题的书信往来 Correspondence Related to Credit
Suppliers Asking for Trade References 供应商要求对方提供咨询人
Model 45 Requesting buyer for references
文例45 要求买家提供咨询人
Model 46 Asking referee for buyer's creditability
文例46 向第三者要求提供买家信用保证
Model 47 Status inquiry to guarantor for credit rating
文例47 探询担保人的信用程度
Buyer Providing Credit Standing 买家提供信用资料
Model 48 For bulk purchase
文例48 大量购买
Model 49 New buyer requesting to open an account
文例49 新买家要求开设新账户
Buyer Applying for Credit Purchase 买家要求赊账
Model 50 Application for credit purchase 1
文例50 要求赊账购买之一
Model 51 Application for credit purchase 2
文例51 要求赊账购买之二
Referees' Replies 咨询人复信
Model 52 Favorable
文例52 满意的信用情况
Model 53 Unfavorable
文例53 不满意的信用情况
Credit Granted 公司同意赊账
Model 54 Application granted
文例54 接受赊账要求
Credit Refused 拒绝提供赊账
Model 55 Application unsuccessful
文例55 申请要求不被接纳
第六部分 催收账项信函 Collection Letters
Gentle Reminders 温和通知催缴账项
Model 56 Sample 1
文例56 样本之一
Model 57 Sample 2
文例57 样本之二
Model 58 Sample 3
文例58 样本之三
For a Small Claim in a Series 追讨小额欠款系列
Model 59 Individual-first reminder
文例59 个人信件,第一次提醒对方清缴欠款
Model 60 Individual-second reminder
文例60 个人信件,第二次提醒对方清缴欠款
Model 61 Individual-third reminder
文例61 个人信件,第三次提醒对方清缴欠款
For a Big Claim in a Series 追讨大额欠款系列
Model 62 First reminder
文例62 第一次通知欠款逾期
Model 63 Second reminder
文例63 第二次通知欠款逾期
Model 64 Third reminder
文例64 第三次通知欠款逾期
Model 65 Fourth reminder
文例65 第四次通知欠款逾期
Bounced Check 支票未能兑现
Model 66 Notice of Bounced Check
文例66 知会对方支票未能兑现
A Long Overdue Account gets Paid Up 长期欠款最后得以清还
Model 67 Reply to maintain customer relationship in addition
文例67 去函保持客户关系
第七部分 推销信件 Letters with Promotional Undertone
Sales Promotion 货品促销
Model 68 Cold call:Letter requesting appointment
文例68 联络新客户,要求约会见面
Model 69 Introducing new product lines to an occasional buyer
文例69 介绍新产品予现有客户
Model 70 Real estate agent to property owner
文例70 地产经纪向业主自我推介
Model 71 Invitation to prospect for free seminar
文例71 邀请准客户参加新产品/新服务介绍讲座
Model 72 Informal price revision and promoting sales of present stock
文例72 非正式的通知函,有关价格调整,及促销之用
Strengthening Ties with Customers 加强与顾客的联系
Model 73 Reviving contact with long-standing client
文例73 重新加强与现有顾客的联系
Reinforcing Ties with Promotional Contacts 加强促销后的良好关系
Model 74 Acknowledging and reminding old customer of recent order and shipment date
文例74 旧客户落订单后与其联系
Model 75 Assuring customer of personalized service
文例75 保证顾客提供良好服务
Model 76 Thank new customer for interst
文例76 感谢顾客对公司产品感到兴趣
Regaining Past Clients 争取回旧有顾客
Model 77 Lost customer 1
文例77 联络失去了的顾客之一
Model 78 Lost customer 2
文例78 联络失去了的顾客之二
Model 79 Lost customer 3
文例79 联络失去了的顾客之三
第八部分 投诉信 Letters of Complaints
Filing in Complaints 投诉信
Model 80 On bus service
文例80 投诉有关巴士服务
Model 81 Against late shipment
文例81 投诉有关船运货品延期
Model 82 Incongruous goods
文例82 投诉有关商品不符
Model 83 Defective goods
文例83 投诉有瑕疵货品
Model 84 Incorrect invoice
文例84 投诉有关错误付货
Model 85 Distributor against unacceptable low price
文例85 分销商投诉零售商以低价销售
Handling Complaints 处理投诉
Model 86 On personal service
文例86 回答有关个人服务的投诉
Model 87 On bus service
文例87 回答有关巴士服务的投诉
Model 88 Against claims of exaggerated advertisement
文例88 回答有关广告过度夸张的投诉
Model 89 Against delivery delay
文例89 回答有关延迟交货的投诉
第九部分 感谢信 Letters Expressing Thanks
Gratitude to Hosts for their Hospitality on Business Trips 感谢对方在商务探访时的热情招待
Model 90 During international conference
文例90 国际会议中受到热情款待的感谢信
Model 91 Business lunch on visit overseas
文例91 探访外地后,感谢对方午宴款待
Model 92 For support
文例92 感谢出入口公司的支持
Model 93 For hotel patronage
文例93 酒店感谢顾客的光临
Model 94 For R & D visit
文例94 科技发展研究探访后的感谢信
Model 95 For giving a speech
文例95 感谢对方愿意作致辞嘉宾
Thank-you Replies to Information Supplied 感谢对方提供信息
Model 96 For information from overseas
文例96 感谢对方由海外提供产品信息
Thank-you Letters of a Personal Nature 个人性质的感谢信函
Model 97 For attending wedding anniversary
文例97 感谢对方出席结婚周年纪念
Retum note on receiving a card to commenmorate
Model 98 wedding anniversary
文例98 感谢对方致送结婚周年纪念卡
Model 99 For congratulating on promotion
文例99 感谢对方来信祝贺升级
Model 100 For companionship
文例100 感谢对方抽空陪伴
Model 101 For graduation
文例101 感谢对方道贺毕业
Model 102 For condolence
文例102 感谢对方的吊唁
For Gifts and Souvenirs 感谢致送礼物和纪念品
Model 103 On commemoration of special occasion
文例103 特别仪式的纪念
Model 104 As a friendly gesture
文例104 表示友善的姿态
Business-related Thank yous 有关商业上的道谢
Model 105 For an old client
文例105 对一位熟客的道谢
Model 106 For donation to a worthy cause
文例106 感谢对方的赞助
Thanks for References and Introduction 感谢推荐和介绍工作
Model 107 For acting as referee
文例107 感谢对方作为咨询人
Model 108 For introduction
文例108 感谢对方介绍职位
第十部分 致歉信,道歉信,慰问信 Letters of Regret,Apology and Sympathy
Regrets 致歉信
Model 109 Declining invitation to speak in public
文例109 致歉不克作演讲嘉宾
Model 110 Quoting wrong trading terms
文例110 为未到货期发出追讨信而致歉
Model 111 To cancel an appointment
文例111 为取消约会而致歉
Model 112 Unable to make shipment ahead of schedule
文例112 致歉未能提早交货
Model 113 Unable to make further shipment unless paid
文例113 致歉如不能付现金,则不能再付货
Model 114 Unable to comply with claim
文例114 为未能符合对方要求而致歉
Apologies 道歉信
Model 115 Damaged goods
文例115 毁坏货品
Model 116 Clerical error
文例116 为文件错误而致歉
Model 117 Misunderstanding due to bank error
文例117 为银行过数错误而致歉
Model 118 Misplacing a client's inquiry
文例118 为错误放置顾客来信而致歉
Model 119 Unable to attend
文例119 通知对方未克出席仪式
Model 120 Reply to apology for being unable to attend
文例120 对方未克出席抱歉信回应
Model 121 Missing an appointment 1
文例121 为未克赴约而道歉之一
Model 122 Missing an appointment 2
文例122 毁为未克赴约而道歉之二
Sympathy 吊唁信
Model 123 On death of business friend
文例123 商界朋友去世的吊唁信
Model 124 On death of business acquaintance
文例124 商场朋友去世的吊唁信
第十一部分 介绍信 Introductory Letters
Referees' Personal Letters to Introduce Candidates 个人推荐信
Model 125 Introduction 1
文例125 介绍信之一
Model 126 Introduction 2
文例126 介绍信之二
Business Introductions 商业介绍
Model 127 For business connection
文例127 商场关系的介绍信
Model 128 Distributor for a new market
文例128 感谢对方介绍发行商
Model 129 Possible collaboration
文例129 感谢对方介绍合作伙伴
Model 130 Bank reference
文例130 银行咨询函件
第十二部分 有关职位上的书信 Letters Regarding Employment
Letters of a Cold-call Nature自我介绍不相识机构的信件
Model 131 Unsolicited letter 1
文例131 自我推荐信之一
Model 132 Unsolicited letter 2
文例132 自我推荐信之二
Application Letters 职位申请信
Model 133 Standard formal application
文例133 标准公文式申请信
Enclosed Curriculum vitae 个人履历的写法
Model 134 Resume
文例134 履历
Concerning Refenences 关于咨询信函
Model 135 Asking for reference
文例135 请求对方为自己写一份咨询函件
Model 136 Consenting to be referee
文例136 答应作为咨询人
Model 137 Prospective employer asking referee for information
文例137 未来雇主要求咨询人提供资料
Regarding Intenviews 关于面试
Model 138 Informing applicant of an interview
文例138 通知申请人前来面试
Model 139 Informing applicant under consideration
文例139 通知有关申请人士申请正在审核
Regarding Appointment Offer 提供职位信函
Model 140 Appointment offer
文例140 提供职位通知书
Model 141 Appointment letter as contract
文例141 聘用函件连同合约
Model 142 Accepting an appointment offer 1
文例142 接受聘用回信之一
Model 143 Accepting an appointment offer 2
文例143 接受聘用回信之二
Letter of Regret 抱歉信
Model 144 Declining an offer
文例144 不愿意接受职位
Model 145 Failed application
文例145 回复求职申请落空者
Warnings to employees 对下属的警告信
Model 146 Still on probation
文例146 在试用期间的警告信
Model 147 Questionable performance
文例147 对下属未能令人满意的表现作出书面警告
Polite Informing of Job Termination 客气的终止雇员聘用书信
Model 148 Due to poor performance
文例148 雇员表现差劣引致解雇
Model 149 Due to redundancy
文例149 裁员通知函
Related to Resignations 有关辞职的信件
Model 150 Resignation letter
文例150 辞职信
Model 151 Resignation accepted
文例151 接受辞职回复函
第十三部分 商业内部文件 Business Documents for Internal Communication
Notification of Meetings 开会通知
Model 152 Sample
文例152 开会通知样本
Board Meeting Minutes 董事局会议记录
Model 153 Minutes of weekly meeting
文例153 每周会议记录
Memos or Circulars to Announce New Staff Appointments 知会下属有关新员工到任的备忘录或传阅
Model 154 By outside recruit
文例154 公布由机构以外招聘之新员工
Model 155 By internal promotion
文例155 由内部提升员工的公布
Memos of A Personal Nature 有关个人的内部备忘录
Model 156 Words of encouragement
文例156 鼓励及赞扬下属
Message Slip from the Reception Desk 由接待部门发出的留言纸条
Model 157 Sample of message slip
文例157 留言纸条样本
Model 158 Circulation slip for internal/extemal cormmunication
文例158 内部/向外通传纸
第十四部分 建议书,可行性研究及报告 Proposals,Feasibility Studies and Reports
Proposal 建议书,可行性研究及报告
Model 159 Proposal
文例159 建议书
Model 160 Feasibility Study
文例160 可行性研究报告
Model 161 Report
文例161 报告
第十五部分 祝贺书信及邀请函 Congratulatory Occasions
Invitations to Business-related Occasions 邀请有关商业聚会
Model 162 Opening ceremony
文例162 开幕典礼
Model 163 Semi-formal invitation to a company dinner
文例163 半公函式邀请参加公司晚宴
Invitation to Social Gatherings 邀请社交聚会
Model 164 Formal:Wedding ceremony and reception
文例164 常规邀请函:邀请参加婚礼及酒会
Confirmation to Business-related Occasions 确定有关商业约会
Model 165 Semi-formal:To give a talk
文例165 半公函式:回复接受邀请为嘉宾讲者
Model 166 Semi-formal:Accepting an election
文例166 半公函式:接受委任
Announcements 宣布
Model 167 New representatives
文例167 宣布公司新同事委任
Model 168 Removal notice
文例168 迁址启示
Model 169 Removal Sale
文例169 搬迁大倾销启示
Model 170 New branch opening
文例170 新分行开张通告
Letter of Congratulations 恭贺信函
Model 171 On marriage
文例171 恭贺结婚
Model 172 On promotion
文例172 祝贺对方升级
Model 173 On congratulating for an award by internal memo
文例173 内部备忘录祝贺对方获得奖励
第十六部分 特别话题:酒店业管理的书信来往 Special Topic:Correspondence for Hotel Management
Reservations 预订房间
Model 174 Request for booking
文例174 预订要求
Model 175 Confirmation
文例175 酒店预订确认信函
Sales Promotion 推销信
Model 176 Soliciting business
文例176 推广酒店服务
Model 177 Post-function follow-up
文例177 节目完结后的跟进信函
附录 Appendix
AppendixⅠ Business Letter Lay-out
附录一 英语商业信件铺排
AppendixⅡ Things to avoid in English Business Writing
附录二 商业书信必须避免触犯的错处
AppendixⅢ Anglo-Chinese Commercial Terms
附录三 贸易辞语中英文对照
AppendixⅣ Shipping Marks
附录四 装运标志
AppendixⅤ Some Uncommon Country Names
附录五 一些不常见的国名