旅游英语

item 1　meeting tourists　
task 1　meeting tourists at the airport　
task 2　meeting a tour group at the station　
task 3　going to the hotel　
task 4　making a welcome speech　
item 2　helping with lodging　
task 1　making a hotel reservation　
task 2　check-in　
task 3　check-out　
item 3　enjoying food and beverage　
task 1　booking a table　
task 2　ordering dishes　
task 3　enjoying chinese food　
item 4　arranging with tourists for itinerary　
task 1　providing information for sightseeing　
task 2　planning itinerary　
task 3　modifying itinerary　
item 5　guiding in sightseeing　
task 1　guide for city sightseeing　
task 2　guide for visiting historical sites　
task 3　guide for touring natural landscapes　
task 4　guide for visiting chinese gardens　
item 6　experiencing chinese culture　
task 1　seeing a peking opera　
task 2　celebrating the spring festival　
task 3　appreciating chinese tea　
item 7　shopping　
task 1　assistance on tourist's shopping　
task 2　buying souvenirs　
task 3　bargaining in a shop　
item 8　handling complaints　
task 1　handling complaints about waiter's rudeness　
task 2　handling complaints about housekeeping service　
item 9　handling emergencies　
task 1　looking for the lost tourist　
task 2　handling the loss of luggage　
task 3　helping the sick tourist　
item 10　seeing tourists off　
task 1　seeing tourists off　
task 2　making farewell speech　
参考文献