Handbook for western restaurant supervisors

part one dialogue

第一部分 情景对话

i reservation 预订座位...003

i accepting a reservation接受预定...003

ii fu]]y booked 客满...007

ii seating the guest 引客入座...009

iii order dishes点菜...015

i a la carte 散餐...015

ii buffet 自助餐...025

iii beverage 酒水...027

iv dessert 甜点...030

v useful expressions 实用表述...032

iv serving 上菜/酒水...035

i normal service 常规上菜...035

ii serving for late 上慢菜...036

iii there is a mistake 上错菜… 037

iv useful expressions 实用表述...038

v have dinner 用餐...039

i in the restaurant 餐厅用餐...039

ii in the room 客房用餐...043

.iii useful expressions 实用表述...045

vi presenting the bill 付账...047

i paying by cash 现金支付...047

ii paying by credit card信用卡付账...049

iii sign the bill 签字付账...051

iv paying by traveller's cheques用旅行支票付账...053

v using the vouchers 使用赠券...055

vii enquiry 询问...057

viii complaining 应对投诉...061

useful expressions 实用表述...062

ix response 沉着应对...065

useful expressions 实用表述...065

part two special vocabu-

lary & expressions

第二部分 专业名词和用语

i basic courtesy expressions

基本礼貌用语...071

i direct appellation 直接称谓语...071

ii indirect appellation 间接称谓语... 072

iii welcome 欢迎语... 072

iv greetings 问候语...073

v congratulations 祝贺语... 073

vi leave-taking 告别语... 074

vii enquiry 征询语... 075

viii response 应答语... 076

ix apology 道歉语... 077

x refuse 婉言推托语...078

xi answer the phone 接听电话话... 078

ii basic serving sentences

基本服务用语... 079

iii common abbreviations

常用的英文缩略语...085

iv departments and positions

西餐厅各部门名称用语...087

v tablewares 基本餐具名称...091

vi condiment调味品...093

vii familiar vegetables ,fruits and nuts常见的蔬菜、水果及坚果类...097

i vegetables 蔬菜类...097

ii fruits 水果...099

iii nuts 坚果...100

vm cooking glossary 烹调术语...101

ix familiar western dishes name常见西餐菜名...103

i cold appetizers and salad冷盘及沙律...103

ii hot appetizers热头盘...105

iii soup 热汤... 106

iv sandwiches and burgers

三文治及汉堡包...107

v pizzas and pastas

意大利批萨及意大利面…109

vi from the grill 各式扒类... 110

vii choice of sauces 各式配汗...111

viii main courses 主菜... 112

ix asian corner 亚洲特选... 114

x local favourites 本地特选... 115

xi desserts 甜品... 117

x selected menu精选...119

i hotel western restaurants酒店西餐厅 ... 119

ii the other western restaurants其他西餐厅... 140

xi selected beverage menui hotel bars 酒店酒吧...155

ii the other bars其他酒吧... 165

xii universal popular holidays & festivals 中外流行节假日... 175