简介
本书分为四个部分。第一部分：导游业务服务程序，包括介绍、对话、
实用训练。第二部分：导游业务中常见的预防和对突发事件的应急处理，包
括案例、分析、对话和实用训练。第三部分：中国历史文化、社会、宗教等
一般性知识，包括课文和问题。第四部分：国内著名景点详细介绍及编写导
游词，包括如何描述景点、景点描述的范例、问题和实用训练。四个部分每
一章节后都附有大量的练习题，强调通过练习来学习，使学者真正做到学以
致用。同时给出一些热点导游问题。这些问题都来自于实践，都是旅游从业
人员应该掌握和学习的重要知识。具有很强的针对性和时代感。本书为注重
学生语言综合运用能力的应用型教材。本书内容丰富，富有专业性、知识性
和可读性。本书既可作为高职高专旅游及相关专业学生的教材，也可作为从
事导游工作人员的培训教材。本书又是一本集导游行为规范、导游业务、导
游知识于一体的新型工具书。
目录
Part ⅠService Procedure Part1
Unit 1Meeting the guest3
Unit 2On the way to the hotel7
Unit 3Check in at the hotel12
Unit 4Talking about the itinerary17
Unit 5Going out for meal22
Unit 6On the way to the scenery28
Unit 7Check out at the hotel34
Unit 8Seeing off38
Part ⅡHandling Complaints and Emergency Part43
Unit 1Handling complaints45
Unit 2Handling special dietary requirements49
Unit 3Handling the adjustment of the itinerary（Ⅰ）53
Unit 4Handling the adjustment of the itinerary（Ⅱ）57
Unit 5Incident of meeting the guests 60
Unit 6Missing luggage65
Unit 7Missing tourists71
Unit 8Missing travel certificate75
Part ⅢChinese society and culture part79
Unit 1B asic information of China81
Unit 2Main religions in China83
Unit 3Traditional Chinese festivals 89
Unit 4Chinese cuisine 93
Unit 5Chinese arts99
Unit 6Tea and silk110
Unit 7Traditional Chinese medicine and acupuncture 115
Unit 8Ancient Chinese architecture and garden120
Part ⅣPractical Writing and Training part125
Unit 1Tour of Chinese imperial palace127
Unit 2Tour of temples133
Unit 3Tour of Chinese imperial mausoleum139
Unit 4Tour of Chinese gardens145
Unit 5Tour of Chinese ancient fortification151
Unit 6Tour of mountains157
Unit 7City tour162
Unit 8Tour of lakes and rivers167
参考文献172
Unit 1Meeting the guest3
Unit 2On the way to the hotel7
Unit 3Check in at the hotel12
Unit 4Talking about the itinerary17
Unit 5Going out for meal22
Unit 6On the way to the scenery28
Unit 7Check out at the hotel34
Unit 8Seeing off38
Part ⅡHandling Complaints and Emergency Part43
Unit 1Handling complaints45
Unit 2Handling special dietary requirements49
Unit 3Handling the adjustment of the itinerary（Ⅰ）53
Unit 4Handling the adjustment of the itinerary（Ⅱ）57
Unit 5Incident of meeting the guests 60
Unit 6Missing luggage65
Unit 7Missing tourists71
Unit 8Missing travel certificate75
Part ⅢChinese society and culture part79
Unit 1B asic information of China81
Unit 2Main religions in China83
Unit 3Traditional Chinese festivals 89
Unit 4Chinese cuisine 93
Unit 5Chinese arts99
Unit 6Tea and silk110
Unit 7Traditional Chinese medicine and acupuncture 115
Unit 8Ancient Chinese architecture and garden120
Part ⅣPractical Writing and Training part125
Unit 1Tour of Chinese imperial palace127
Unit 2Tour of temples133
Unit 3Tour of Chinese imperial mausoleum139
Unit 4Tour of Chinese gardens145
Unit 5Tour of Chinese ancient fortification151
Unit 6Tour of mountains157
Unit 7City tour162
Unit 8Tour of lakes and rivers167
参考文献172
导游英语
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