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ISBN:9780072829242

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简介

SUPERVISION: Key Link to Productivity" by Rue and Byars is a solid text written for student appeal in terms of its approach and readability. The Ninth Edition retains its accessible writing style. The active learning approach emphasizes productivity by featuring an applications section at the end of every chapter. The content comes alive for students as they are encouraged to apply key concepts. . .

目录

Section I Foundations of Supervision
Chapter 1 The Supervisor's Job
Chapter 2 Making Sound and Creative Decisions
Chapter 3 Developing Communication Skills
Chapter 4 Ethics and Organization Politics
Chapter 5 Managing Your Time
Section II Planning and Organizing Skills
Chapter 6 Supervisory Planning
Chapter 7 Organizing and Delegating
Chapter 8 Understanding Work Teams
Chapter 9 Productivity and Methods Improvement
Part III Staffing Skills
Chapter 10 Staffing and Training Skills
Chapter 11 Appraising and Awarding Performance
Chapter 12 Understanding Equal Employment Opportunity
Chapter 13 Understanding Unions
Part IV Leadership Skills
Chapter 14 Motivating Today's Employees
Chapter 15 Leading Employees
Chapter 16 Handling Conflict and Stress
Chapter 17 Coping with Change
Chapter 18 Counseling and Supporting Employees
Part V Controlling Skills
Chapter 19 Supervisory Control and Quality
Chapter 20 Improving Productivity through Cost and Inventory Control
Chapter 21 Safety and Accident Prevention
Chapter 22 Employee Relations

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