简介
"This is the first book which focuses on practising rather than preaching that people are our greatest asset. Organizations are not just machines driven by data and rationality. They consist of groupings of human emotion which can work for - or against - the organization. The director and manager's job is to maintain a balance between the 'hard' (structural, mechanical and accounting) processes of the organization and the 'soft' (emotional and social) processes." "After many years of action research, international management consultant Bob Garratt has identified the twelve organizational capabilities which are essential for measuring the effectiveness and efficiency of organizations. Until now, there has been no language for describing the capabilities inherent in employees and their organization. Here for the first time is the beginning of a language which runs in parallel with the all-pervading language of finance."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
目录
Introduction
The Business Case for Treating Organizations as Adaptive Learning Systems p. 1
Obstacles to Creating Capable Organizations p. 19
From Pyramids through Figures-of-eight to Complexity p. 40
The E-motional Aspects of Organizing p. 71
Developing the Emotional Climate Of the Organization p. 89
The Twelve Elements of Organizational Capability p. 100
The Integration of Organizations p. 145
Power Shifts Shaping the Twenty-first-Century Organization p. 158
Acknowledgements p. 175
Notes p. 177
Index p. 181
The Business Case for Treating Organizations as Adaptive Learning Systems p. 1
Obstacles to Creating Capable Organizations p. 19
From Pyramids through Figures-of-eight to Complexity p. 40
The E-motional Aspects of Organizing p. 71
Developing the Emotional Climate Of the Organization p. 89
The Twelve Elements of Organizational Capability p. 100
The Integration of Organizations p. 145
Power Shifts Shaping the Twenty-first-Century Organization p. 158
Acknowledgements p. 175
Notes p. 177
Index p. 181
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