Dinosaur brains : dealing with all those impossible people at work /

Introduction p. xi
Part I What Is the Dinosaur Brain? p. 1
Chapter 1 The Dinosaur Brain and Lizard Logic p. 3
Chapter 2 How the Dinosaur Brain Works p. 9
Part II The Rules of Lizard Logic p. 15
Chapter 3 Get It Now! p. 17
Chapter 4 The Triple F Response: Fight, Flight or Fright p. 27
Chapter 5 Be Dominant! p. 37
Chapter 6 Defend the Territory! p. 45
Chapter 7 Get the Mate! p. 57
Chapter 8 If It Hurts, Hiss! p. 67
Chapter 9 Like Me, Good; Not Like Me, Bad p. 77
Part III Using Lizard Logic p. 87
Chapter 10 Avoiding the Reptile Response p. 89
Chapter 11 Bad Moods and Internal Television p. 95
Chapter 12 Irritability p. 99
Chapter 13 Manipulation p. 107
Chapter 14 The Positive Uses of Anger p. 119
Chapter 15 Angry Clients p. 125
Chapter 16 The Customer Service Model p. 131
Chapter 17 Motivating Yourself and Your Employees p. 135
Chapter 18 Stress Is Not the Enemy p. 141
Chapter 19 Is Your Mind Out of Shape? p. 147
Chapter 20 Long-Term Planning p. 151
Chapter 21 Making Waves p. 157
Chapter 22 It's Lonely at the Top p. 165
Chapter 23 The Captain Kirk Management Style p. 171
Chapter 24 The Mentor Relationship p. 173
Chapter 25 Why People Get Involved in Office Romances p. 181
Chapter 26 How to Save Yourself If Your Company Is "One Big Happy Family" p. 187
Chapter 27 Corporate Juvenile Delinquents p. 197
Chapter 28 Dealing with Old Dinosaurs p. 207
Chapter 29 Labor and Management p. 215
Chapter 30 The Customer from Outer Space p. 221
Chapter 31 Gravity p. 225
Chapter 32 Habit and Ritual p. 229
Chapter 33 Management by Mind-Reading: The Case Against Bad Attitude p. 237
Chapter 34 How to Make Your Colleagues Mad at You p. 241
Afterword p. 247
Suggested Readings p. 249
Index p. 251