Project management in practice /

The World of Project Management 1(26)

What Is a Project? 1(1)

Project Management vs. General Management 2(3)

What Is Managed? The Three Goals of a Project 5(1)

The Life Cycles of Projects 6(2)

Selecting Projects 8(8)

Nonnumeric Selection Methods 8(1)

Numeric Selection Methods 9(7)

The Aggregate Project Plan 16(3)

The Materials in this Text 19(7)

Review Questions 20(1)

Discussion Questions 21(1)

Problems 21(1)

Incident for Discussion 22(1)

Case: United Screen Printers 22(2)

Case: Handstar Inc. 24(2)

The Manager, The Organization, and The Team 26(29)

The PM's Roles 27(4)

Facilitator 27(2)

Communicator 29(1)

Virtual Project Manager 30(1)

Meetings, Convenor and Chair 31(1)

The PM's Responsibilities to the Project 31(3)

Acquiring Resources 32(1)

Fighting Fires and Obstacles 33(1)

Leadership and Making Trade-Offs 33(1)

Negotiation, Conflict Resolution, and Persuasion 33(1)

Selection of a Project Manager 34(2)

Credibility 35(1)

Sensitivity 35(1)

Leadership, Style, Ethics 35(1)

Project Management as a Profession 36(2)

Fitting Projects into the Parent Organization 38(8)

More on ``Why Projects?'' 39(1)

Pure Project Organization 39(2)

Functional Project Organization 41(1)

Matrix Project Organization 42(3)

Mixed Organizational Systems 45(1)

The Project Staff Office 45(1)

The Project Team 46(9)

Matrix Team Problems 47(1)

Intrateam Conflict 47(3)

Review Questions 50(1)

Discussion Questions 51(1)

Problems 51(1)

Incidents for Discussion 51(1)

Case: The Quantum Bank 52(3)

Planning the Project 55(27)

The Contents of a Project Plan 55(2)

The Planning Process---Overview 57(1)

The Planning Process---Nuts and Bolts 58(11)

The Launch Meeting---and Subsequent Meetings 59(2)

Sorting Out the Project 61(2)

The Project Action Plan 63(6)

The Work Breakdown Structure and Other Aids 69(4)

The Work Breakdown Structure 69(3)

The Linear Responsibility Chart---and Derivatives 72(1)

Multidisciplinary Teams---Balancing Pleasure and Pain 73(9)

Integration Management and Concurrent Engineering 73(2)

Interface Coordination---Interface Management 75(1)

Comments on Empowerment and Work Teams 76(1)

Review Questions 77(1)

Discussion Questions 78(1)

Incidents for Discussion 78(1)

Case: St. Dismas Assisted Living Facility---1 78(2)

Case: John Wiley & Sons 80(2)

Budgeting the Project 82(29)

Methods of Budgeting 83(3)

Top-Down Budgeting 85(1)

Bottom-Up Budgeting 85(1)

Cost Estimating 86(5)

Work Element Costing 86(1)

The Impact of Budget Cuts 87(2)

Activity vs. Program Budgeting 89(2)

Improving Cost Estimates 91(6)

Forms 91(1)

Learning Curves 92(2)

Tracking Signals 94(2)

Other Factors 96(1)

Budget Uncertainty and Risk Management 97(14)

Budget Uncertainty 98(3)

Risk Management 101(4)

Review Questions 105(1)

Discussion Questions 105(1)

Incidents for Discussion 106(1)

Case: St. Dismas Assisted Living Facility Project Budget Development---2 107(2)

Case: Photstat Inc. 109(2)

Scheduling the Project 111(47)

PERT and CPM Networks 112(9)

The Language of PERT/CPM 112(1)

Building the Network 113(2)

Finding the Critical Path and Critical Time 115(2)

Calculating Activity Slack 117(1)

Doing It the Easy Way---Microsoft Project (MSP) 118(3)

Project Uncertainty and Risk Management 121(11)

Calculating Probabilistic Activity Times 121(1)

The Probabilistic Network, an Example 122(2)

Once More the Easy Way 124(3)

The Probability of Completing the Project on Time 127(2)

Selecting Risk and Finding D 129(2)

The Case of the Unreasonable Boss 131(1)

The Problem with Mergers 131(1)

Simulation 132(8)

Traditional Statistics vs. Simulation 137(3)

The Gantt Chart 140(5)

The Chart 141(4)

Extensions to PERT/CPM 145(13)

Precedence Diagramming 146(1)

Other Methods 147(1)

Final Thoughts on the Use of these Tools 148(1)

Review Questions 149(1)

Discussion Questions 150(1)

Problems 150(1)

Discussion Problem 151(1)

Incident for Discussion 152(1)

Case: St. Dismas Assisted Living Facility Project Action Plan---3 152(3)

Case: Nutristar 155(3)

Allocating Resources to the Project 158(46)

Expediting a Project 159(11)

The Critical Path Method 159(6)

Using Excel® to Crash a Project 165(5)

Fast-Tracking a Project 170(1)

Resource Loading 170(7)

The Charismatic VP 176(1)

Resource Leveling 177(8)

Resource Loading/Leveling and Uncertainty 183(2)

Allocating Scarce Resources to Projects 185(2)

Some Comments about Constrained Resources 185(1)

Some Priority Rules 185(2)

Allocating Scarce Resources to Several Projects 187(4)

The Basic Approach 189(1)

Other Priority Rules 189(1)

Resource Allocation and the Project Life Cycle 189(2)

Goldratt's Critical Chain 191(13)

Multitasking 194(1)

Common Chain of Events 195(1)

The Critical Chain 196(2)

Review Questions 198(1)

Discussion Questions 198(1)

Incident for Discussion 199(1)

Problems 199(1)

Case: St. Dismas Assisted Living Facility Resource Usage---4 200(2)

Case: Charter Financial Bank 202(2)

Monitoring and Controlling the Project 204(34)

The Plan-Monitor-Control Cycle 204(3)

Designing the Monitoring System 206(1)

Data Collection and Reporting 207(6)

Data Collecting 207(1)

Data Analysis 208(1)

Reporting and Report Types 209(2)

Meetings 211(1)

Virtual Reports, Meetings, and Project Management 212(1)

Earned Value 213(7)

Project Control 220(2)

Purposes of Control 221(1)

Designing the Control System 222(6)

Types of Control Systems 223(2)

Tools for Control 225(3)

Scope Creep and Change Control 228(10)

Review Questions 230(1)

Discussion Questions 230(1)

Problems 231(1)

Incidents for Discussion 231(2)

Case: St. Dismas Assisted Living Facility Monitoring---5 233(3)

Case: Palmstar Enterprises, Inc. 236(2)

Evaluating and Terminating the Project 238(19)

Evaluation 238(2)

Evaluation Criteria 239(1)

Measurement 240(1)

Project Auditing 240(5)

The Audit Process 240(3)

The Audit Report 243(2)

Project Termination 245(12)

When to Terminate a Project 246(1)

Types of Project Termination 247(1)

The Termination Process 248(1)

The Project Final Report 249(1)

Review Questions 250(1)

Discussion Questions 251(1)

Incidents for Discussion 251(1)

Case: St. Dismas Assisted Living Auditing---6 251(3)

Case: Datatech's Audit 254(3)
APPENDICES 257(28)

A: Areas under the Normal Distribution 257(2)

B: Probability and Statistics 259(9)

C: Risk Analysis Using Crystal Ball® 268(17)
Author Index 285(4)
Subject Index 289