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ISBN:9780471328476

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简介

"Rob Lebow and William Simon are on the money. Lasting Change is the only way to go and it can only happen through shared values. Lasting Change is just great-a must read!"- Ken Blanchard, Chairman and CEO, Blanchard Training & Development, Inc. and coauthor of The One Minute Manager. "Don't miss this book! You'll come away with some extraordinary insights into how great companies make the Shared Values Process an essential principle of their strategy."- John Sculley, principal, Sculley Brothers and former CEO, Apple Computer. "The concepts and examples are extraordinary. Lebow's Shared Values Process will prove to you that the tired old prescription of 'fixing people' is flawed. To improve performance, you must change the 'context.' This formula will work for any organization that wants lasting change!" -Paul Horgen, President and CEO, IBM Mid-America Employees Federal Credit Union. "Today's leaders will need shared values simply to meet the challenges ahead. The next generation will demand those shared values. Lasting Change offers inspired yet practical advice for those who seek to build organizations guided by a moral compass." - Dick Capen, author of Finishing Strong/Living the Values That Take You the Distance, former U.S. Ambassador to Spain and Publisher of the Miami Herald. "The book is well written, straightforward, and no-nonsense. It holds your attention. It is a book I will certainly require in the MBA courses I teach." - Four-star general Warren D. Johnson, USAF (Ret.), Adjunct Professor, Wake Forest University. "Lasting Change is packed full of the stuff that makes great people and great companies-a well-packaged postgraduate education that is sure to have a lasting impact on those who have the good fortune to read it. It's a must read for entry-level neophytes and seasoned CEOs."- Harold Burson, Chairman, Burson-Marsteller. "A great collection of anecdotes and experiences that will help a manager develop into a leader. The book has a lot of information and is well written." -Philip Crosby, CEO of Philip Crosby Associates II, Inc., author of Quality Is Free and The Absolutes of Leadership.

目录

Setting Out On The Journey
An Operating System for People
What We Allow, We Teach
Fixing People Never Works
People Want to Be Great
Getting People To Work Together Effectively
Shared Values: The Eight Basic People Values
Business Values that Balance the People Values
Leaders Have Lost Their Followers
Privileges and Rights
Letting Go: Giving Responsibility Back to the Rightful Owners
The Eight Keys to Responsibility-Taking
Thank Socrates: A New Approach to Decision-Making
From Manager to Coach, and Coach to Wise Counsel
Framing Your Systems To People Needs And Customer Needs
Redesigning People Systems to Support the Shared Values Philosophy
Rolling Out the People Systems Action Plan
Creating a True Customer-Centric Organization
Refocusing the Organization into Customer-Centric Process Groups
The Path To Lasting Change
Benchmarking Your Work Environment
Attaining Lasting Change Through Shared Values
Index

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