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ISBN：9780071401944

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简介

简介

Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history." --Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conv更多>>

Foreword XI
ACKNOWLEDGMENTS XV
CH.1:What''s a Crucial Conversation?
　And Who Cares?
CH.2:Mastering Crucial Conversations
　The Power of Dialogue
CH.3:Start with Heart
How to Stay Focused on What You Really Want
CH.4:Learn to Look
How to Notice When Safety Is at Risk
CH.5:Make It Safe
How to Make It Safe to Talk about Almost Anything
CH.6:Master My Stories
How to Stay in Dialogue When You''re Angry,Scared,or Hurt
CH.7:STATE My Path
How to Speak Persuasively, Not Abrasively
CH.8:Explore Others’ Paths
How to Listen When Others Blow Up or Clam Up
CH.9:Move to Action
How to Turn Crucial Conversations into Action and Results
CH.10:Putting It All Together
Tools for Preparing and Learning
CH.11 Yeah,But
Advice for Tough Cases
CH.12 Change Your Life
How to Turn Ideas into Habits
ENDNOTES
INDEX

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