简介
Summary:
Publisher Summary 1
Shields (Deloitte & Touche) describes an approach designed to foster a rapid implementation of Enterprise Resource Planning (ERP) and packaged e-business applications. The text explains how to select application systems, design business processes, and implement them quickly. Coverage includes project management, supporting the IT aspects of these projects, dealing with people issues, prerequisites for a rapid-implementation project, and industry trends. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Publisher Summary 2
Proven strategies for companies seeking to accelerate an ERP implementationAlmost all large and midsize corporations worldwide will be involved in implementing enterprise resource planning and/or e-business applications over the next two to three years. This is the only book that discusses how to implement a rapid ERP system and shows how e-business is impacted by the implementation of an ERP system. This book also provides valuable tried and true methods of keeping the project under or within budget. A quality ERP transaction foundation is a prerequisite for taking advantage of many of the new e-business opportunities that executives have placed high on their list of priorities. This valuable guide examines the strengths and weaknesses of ERP and shows when rapid implementation is not appropriate. The book also provides outsourcing alternatives and the use of application service alternatives, and shows how e-business is impacted by the implementation of an ERP system.Murrell G. Shields(McLean, VA) is the Director of Management Solutions and Services and National Leader of Technology and Infrastructure Services at Deloitte & Touche.
目录
Why Most Implementations Should Be Rapid But Are Not p. 1
Need for Speed p. 1
Custom Development (1960s and 1970s) p. 3
Standard Software (1970s and 1980s) p. 4
Application Suites (1990s) p. 6
ERP and E-Business (2000s) p. 7
Application Framework p. 10
Technology Infrastructure p. 11
Application Layers p. 12
Information Portals p. 16
Installation versus Implementation p. 17
How Fast Is Rapid? p. 20
Keys to Rapid Implementation p. 23
Rapid Implementation Roadmap: What Is the Implementation Process? p. 33
Commit p. 35
Start p. 39
Manage p. 42
Analyze p. 43
Configure p. 47
Test p. 48
Change p. 51
Support p. 54
Convert p. 56
Prepare p. 59
Go-Live p. 62
Improve p. 63
Selecting the Right Package p. 67
General Package Characteristics p. 68
Vendor Criteria p. 71
Selection Approaches p. 73
Detailed Requirements Approach p. 74
Key Requirements Approach p. 77
Proof-of-Concept Approach p. 79
Selecting the Right Approach p. 81
Getting to a Short List of Packages p. 83
Due Diligence p. 86
Selection Team Members p. 88
Fast Selection Project Requirements p. 90
Managing a Rapid Implementation p. 93
Business Case p. 94
Project Workplan p. 97
Status Reports p. 100
Scope Management p. 103
Time Boxing p. 107
80/20 Management p. 109
Templates and Deliverables p. 112
Risk Management p. 114
Issues Tracking and Resolution p. 118
Knowledge Management p. 121
People Issues in Implementation p. 123
Importance of People Issues p. 124
Recruiting the Core Team p. 126
Post-Recruitment Activities p. 128
Project Team Organization p. 130
Team Leadership Roles p. 131
Process Redesign and Support Roles p. 134
Use of Specialists p. 139
Rapid Implementation Change p. 142
Managing Change p. 143
Making Implementations Business and Process Driven p. 149
No Reengineering Allowed p. 151
Don't Pave the Cow Paths p. 153
Business-Driven Projects p. 155
Process Modeling p. 158
Vendor Process Models p. 161
Business Case Development p. 164
Package-Enabled Process Redesign p. 166
Process Redesign Goals p. 167
Staying Process Driven p. 173
Technology Support Issues p. 177
IT Support Strategies p. 179
Technical Skill Challenge p. 180
Leveraging Vendors' IT Investments p. 183
Developing a Rapid Implementation Support Capability p. 184
Setting Up the Team Technical Environment p. 185
Development Instances p. 188
Implementation Team IT Support Roles p. 191
Preparing for Production p. 195
IT Support After Cutover p. 197
Project Accelerators p. 201
Rapid Implementation Methodologies p. 202
Process Models Mapped to the Package p. 205
Preconfigured Versions of the Package p. 208
Just-in-Time Training for the Project Team p. 210
Hosted Applications p. 213
User Procedure Manuals p. 216
Online Vendor Support p. 218
End-User Training Materials p. 220
Configuration Support p. 222
Automated Interfaces p. 225
Trends and Implications p. 229
Consolidation of E-Business and ERP Vendors p. 230
Moving Back to Best-of-Breed Applications p. 232
Increased Availability and Interest in Outsourcing p. 235
Connecting Applications Across Enterprises p. 239
Wireless Technologies and Applications p. 242
Challenge of Internet Technologies p. 245
Consultant Capability Challenges p. 248
Increased Importance of Computer Security p. 252
Conclusions and Final Thoughts p. 255
Reasons for a Rapid Approach p. 255
Other Advantages p. 258
Trade-offs p. 259
Preconditions p. 261
Final Thoughts p. 262
Index p. 265
Need for Speed p. 1
Custom Development (1960s and 1970s) p. 3
Standard Software (1970s and 1980s) p. 4
Application Suites (1990s) p. 6
ERP and E-Business (2000s) p. 7
Application Framework p. 10
Technology Infrastructure p. 11
Application Layers p. 12
Information Portals p. 16
Installation versus Implementation p. 17
How Fast Is Rapid? p. 20
Keys to Rapid Implementation p. 23
Rapid Implementation Roadmap: What Is the Implementation Process? p. 33
Commit p. 35
Start p. 39
Manage p. 42
Analyze p. 43
Configure p. 47
Test p. 48
Change p. 51
Support p. 54
Convert p. 56
Prepare p. 59
Go-Live p. 62
Improve p. 63
Selecting the Right Package p. 67
General Package Characteristics p. 68
Vendor Criteria p. 71
Selection Approaches p. 73
Detailed Requirements Approach p. 74
Key Requirements Approach p. 77
Proof-of-Concept Approach p. 79
Selecting the Right Approach p. 81
Getting to a Short List of Packages p. 83
Due Diligence p. 86
Selection Team Members p. 88
Fast Selection Project Requirements p. 90
Managing a Rapid Implementation p. 93
Business Case p. 94
Project Workplan p. 97
Status Reports p. 100
Scope Management p. 103
Time Boxing p. 107
80/20 Management p. 109
Templates and Deliverables p. 112
Risk Management p. 114
Issues Tracking and Resolution p. 118
Knowledge Management p. 121
People Issues in Implementation p. 123
Importance of People Issues p. 124
Recruiting the Core Team p. 126
Post-Recruitment Activities p. 128
Project Team Organization p. 130
Team Leadership Roles p. 131
Process Redesign and Support Roles p. 134
Use of Specialists p. 139
Rapid Implementation Change p. 142
Managing Change p. 143
Making Implementations Business and Process Driven p. 149
No Reengineering Allowed p. 151
Don't Pave the Cow Paths p. 153
Business-Driven Projects p. 155
Process Modeling p. 158
Vendor Process Models p. 161
Business Case Development p. 164
Package-Enabled Process Redesign p. 166
Process Redesign Goals p. 167
Staying Process Driven p. 173
Technology Support Issues p. 177
IT Support Strategies p. 179
Technical Skill Challenge p. 180
Leveraging Vendors' IT Investments p. 183
Developing a Rapid Implementation Support Capability p. 184
Setting Up the Team Technical Environment p. 185
Development Instances p. 188
Implementation Team IT Support Roles p. 191
Preparing for Production p. 195
IT Support After Cutover p. 197
Project Accelerators p. 201
Rapid Implementation Methodologies p. 202
Process Models Mapped to the Package p. 205
Preconfigured Versions of the Package p. 208
Just-in-Time Training for the Project Team p. 210
Hosted Applications p. 213
User Procedure Manuals p. 216
Online Vendor Support p. 218
End-User Training Materials p. 220
Configuration Support p. 222
Automated Interfaces p. 225
Trends and Implications p. 229
Consolidation of E-Business and ERP Vendors p. 230
Moving Back to Best-of-Breed Applications p. 232
Increased Availability and Interest in Outsourcing p. 235
Connecting Applications Across Enterprises p. 239
Wireless Technologies and Applications p. 242
Challenge of Internet Technologies p. 245
Consultant Capability Challenges p. 248
Increased Importance of Computer Security p. 252
Conclusions and Final Thoughts p. 255
Reasons for a Rapid Approach p. 255
Other Advantages p. 258
Trade-offs p. 259
Preconditions p. 261
Final Thoughts p. 262
Index p. 265
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