Communication for managers

part 1 a communication overview

1 the process and problems of communication

2 communication in organizations

3 the communication revolution

4 intercultural communication for a global environment

5 ethical issues in management communication

part 2 business writing that works

6 the writing process

7 drafting, revising, and editing

8 collaborative writing

part 3 memos and letters

9 effective memos

10 principles of the business letter

11 inquiry, request, and order letters

12claim, credit, and collection letters

13 sales, goodwill, and other letters

part 4 career communication

14 career planning

15 successful applications, resumes, and interviews

part 5 reports and proposals

.16 the research process

17 visual aids

18 reports for decision making

19 routine and short reports

20 forml and annual reports

21 proposals, business plans, and other managerial communication

part 6 professional speaking and listening

22 principles of oral communication

23 short and long presentations

24 listening skills

25 interviews and meetings

26 communication during crisis and change

cases for discussion

readings

appendix a: brief fuide to punctuation and grammar

appendix b: guide to memo, letter,report, and proposal formats

index